Amazon India — Xiaomi redmi note 3 — heating issue (not allowed to get refund)

Address:	Mumbai City, Maharashtra
Website:	Amazon India

I received phone which has heating issue, arranged an engineer visit and after verification heating issue was confirmed.

I am forced to get the replacement of the product instead of refund stating that it is as per our policy.

When asked to provide the same statement in writing, denied and disconnected the call. I am returning product within 10 days timeline as per policy and it is confirmed by their engineer too regarding the fault in phone then why are they not providing the refund also not providing written confirmation if their policy is true.

I need this sorted on priority. Request your help.