Amazon Indiaindia — Refund not received for returned electronic goods

On 19th july, I have purchased Bexton boom box from Amazon . it was received on 22nd in damaged conditions . the same was returned on 26th of July. But till date no body was bothered to speak to me regarding the refund and on 1st of August call centre person tells me that they have spoken to the retailer and if he is not taking action then amazon will initiate enquiry and it will take 1 to 2 weeks to decide on the refunds. This shows that amazon in no way is concerned about the customer. Now I would like to have the refund. Kindly help me out.