[Resolved]  Amazon — item not received but delivery status is as delivered

Jan 15, 2020

Amazon India Customer Care's response Ref No. 6502
We have perused the complaint received from Mr./Ms Surya V ("Complainant") and find that he had ordered for Zephyrr Drop Earring for Women (Blue)(JAE-353), Zephyrr Chain for Women (Blue)(JAN-645) ("Product") vide Order ID:[protected] from an independent third party seller, i.e., Cloudtail India ("Seller") on the website: www.amazon.in ("Website").
It is submitted that the Complainant did not contact the customer support team within the time prescribed by the Seller for refund or return of the product.
Basis the information received from the Seller, both products ordered, had been duly delivered to the Complainant on 28th October, 2019, at the registered address.
Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.
In view of the above, the issue stands closed.