Amazon — Late delivery despite prime membership

Address:Amazon.in
Website:Amazon.in

I would like to complain against amazon.in for they late delivery at 11.19p.m night n also delaying delivery for more than 2 days despite taking prime membership n assuring 1 day delivery. On May 4th night around 11.19p.m the amazon delivery agent called me n asked me to come at a undisclosed location to collect my order citing reason that his tire is punctured. Being a women, due to safety and security reasons i said I cannot come at such late night to pick my order but he assured he will deliver the products on may 5th. Yet no delivery happened. I contacted their customer service through chat as well as calling them but none of them guaranteed delivery despite repeated requests and concerns about the urgency of the products. Yet amazon customer service didnt take any action took and asked me to wait another day for delivery. I ordered total 21 times worth more than 7k and Yet disappointed with their customer service. Plz help me in addressing this issue
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