| Address: | New Delhi, Delhi, 110009 |
| Website: | amazon.in |
Transportation courier order number[protected] dated 14 july 16
I was having a very good opinion about amazon india for online purchases & customer support so far but today i have to perforce change this opinion to failure on customer care & service due to one order i placed on 14 july where delivery was promised on 16 july & latest by 18 july 8 pm. (order details & confirmation mail is appended below).
Tracking details were received on 14th july itself i found the package was sent to bangaluru for courier to transport it to delhi the final delivery destination. all the while i was updated about its position & it arriving on time. it was tracked to have reached gurgaon by a/n of 17 july & delhi on midnight of 17/18 july with status on time & will be delivered latest by 8 pm on 18july.
(tracking details appended below my mail)
Normally we get an update on sms that item is out for delivery but i did not receive any further update. so i started an on line chat with there customer care on 18 july for further delivery information. one varalakshmi was online & she checked & confirmed that it will be delivered before 8 pm on 18th so i was rest assured. then i got an e mail from varalakshmi to rate the assistance & help offered since i did not receive the package as promised i rated it poor & simultaneously i started another chat on line but one lokesh was online this time he could not give the exact status so i requested for a call back for planning my presence at home next day for delivery as i am alone these days. one vinay was calling & said sorry & told me he had raised my to request for a priority delivery on 19th july much after the promised deadline.
I again waited at home for delivery but again there was no update on sms or mail. the tracking status is continuously showing lying at delhi for delivery at delhi in the past tense 18 july 8 pm
I again asked for a call back from customer care & one raj was online who was sorry for delay but attributed it to heavy rains in uttrakhand & when told item has already reached destination but not delivered he started talking cock & bull totally illogical, irrational, ignorant about the status. then i requested for a senior manager one team leader mona came & she also repeated sorry but said it will be delivered in next 48 hour & pressed for reasons she said the delivery is in a different pin code in delhi than where item is lying so it will take further 48 hours to reach that pincode not withstanding that it is already delayed due organisation failure at delivery level. their can not be a more ignorant team leader than mona who may not be aware that amazon does promise same day delivery.
There can not be a more irritating thing to keep a customer waiting indefinitely & not providing either the status or update him on delivery date after having missed the deadline two times.
What is it that you would have done differently in this tech. savy age working at press of a button or voice command bunty
With warm regards
Parminder singh
Cdr.in.
[protected]
Expected 18 jul courier: amazon transportation services
Tracking #:[protected]
Latest update: monday, 18 jul
12:14 am package arrived at a courier facility
Delhi, delhi, in
Sunday, 17 jul
4:39 pm package has left the courier facility
Gurgaon, haryana, in
10:57 am package arrived at a courier facility
Gurgaon, haryana, in
Thursday, 14 jul
7:37 pm package has left the courier facility
Hosakote taluk, bengaluru, karnataka, in
1:06 pm package arrived at a courier facility
Hosakote taluk, bengaluru, karnataka, in
From lyf
— forwarded message —
From: [protected]@amazon.in
Date: jul 14, 2016 11:09
Subject: your amazon.in order of samsung on7 pro (gold).
To: [protected]@hotmail.com
Cc:
> your orders
> | your account | amazon.in
> order confirmation
> order #[protected]
> hello parminder singh,
>
> thank you for your order. we’ll send a confirmation when your order ships.
>
> arriving:
> saturday, july 16 -
> monday, july 18
>
> your shipping speed:
> free delivery on eligible orders
>
> your order will be sent to:
> parminder singh
> 189 2nd floor gujranwala town part-2
> delhi
> north west delhi, delhi 110009
> india
>
> why a date range? we’re working to get your order to you as soon as possible. we’ll let you know the specific delivery date when your order ships.
> order details
> order #[protected]
> placed on thursday, july 14, 2016
> samsung on7 pro (gold)
> electronics
> sold by cloudtail
> rs.11, 190.00
> item subtotal:
> rs.11, 190.00
> shipping & handling:
> rs.0.00
>
> order total:
> rs.11, 190.00
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