Amazon — Misconduct and Theft

Address:	903, Avenue Residence 2
Website:	spicejet.com

I recently used SpiceJet to travel to Delhi, and the journey was a misery.
To start with, my hand luggage weighted 1 kg more than the allowed weight (8KG), however my checkin luggage weighted far below 30KG.
I requested time and a point of contact to speak with a supervisor, but before I could even begin, my luggage was checked in without my consent.
I additionally found unpleasant how the supervisor spoke to me. It sounded more like a guy pounding on an alone lady.

The flight was delayed by three hours, and just a few passengers were served lunch during the wait. Passengers were advised to wait on the ground floor while lunch was served on the first floor. Later, when I inquired, I was told that lunch had finished, yet I noticed the SpiceJet employees carrying the same food for themselves.
At the same time, I heard SpiceJet employees screaming at passengers, arguing that SpiceJet is responsible for the airplane's delay and that they are only SpiceJet employees who are coordinating and not the cause of the delay.
My luggage had been damaged and goods such as chocolate and dry fruit boxes were missing when I arrived in Delhi.
I couldn't complain or escalate since I was already late for my connecting flight to Vietnam.

Upon my return from Delhi, I had no idea about the hard drive not allowed in the checkin baggage nor I was informed by the staff, and the primary point of conversation revolved around Dubai VISA since the agent didn't know how and what to check for VISA. To assist with checkin, I had to explain to her and show her my Emirates ID.
The luggage was checked in, and I received an email confirmation for the same.
The aircraft was again delayed over two hours delayed, and shortly before boarding at the gates, I was informed that my luggage had been kept because it included a power bank.

When I asked why I wasn't contacted before and just now, no response was given, and I was compelled to submit my keys to remove the powerbank. I explained why I utilised a lock and did not supply keys, but I was still compelled to produce them and sign a statement expressing my approval.
Upon denial, the agent "Amit Yadav" responded harshly, provided no visibility into the procedure and how my luggage would be delivered, and asked another agent to handle the situation. Other passengers at the gate immediately called him out on his misbehaviour and harsh replies.

My entire experience was an a dread and when I discussed it with other friends and family members, they communicated similar behaviour being experienced and the reason they do not recommend or travel via SpiceJet.