On 3rd of January, I tried making electricity bill payment of 1, 844 through amazon (Operator KSEB, Customer Number:[protected] Initially I received a message from amazon saying that the transaction has failed, just because I received a confirmation from amazon saying that the transaction has failed and also no amount was debited from my amazon pay balance, I had to make the payment again and I received a message saying that the transaction was successful.
But after couple of days as I was checking my pay balance statement, I noticed that 1, 844 was debited from my account 2 times and the failed transaction was showing successful, so I contacted the amazon customer care team on 8th of January and had conversation with executive name Seethal she said she is taking up a complaint and since the operator reference number is the same you will gat a refund once the backend team confirm the same within 2 says.
Since I did not get any update on 21st I have contacted the customer care team again and the other executive said that the backend team is working on that and she will follow up on that and will give a confirmation on Monday. Again, since I did not get any update on 24th I contacted customer care again they are saying that no complaint has been taken and nothing can be done from their side.
From side I am left with same operator reference number and 2times 1, 844 had been debited from my account, here in this case amazon have debited amount from my Amazon pay balance without my consent, Amazon executive mis leaded me saying that complaint have been raised (Since auto call recording is active in phone, I have the conversation that I had with executive & I also have screenshots saying that the transaction has failed) Was this information helpful? | 
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