[Resolved]  Amazon — money not transferred

Address:	Lady brabourne college hostel, Kolkata, West Bengal, 700017
Website:	Amazon India

I've ordered a mobile on 7th September i.e. vivo y91 costing 9990 rupees for which I've given my old mobile as exchange after which I've paid 5740 remaining money .And after a day, I've cancelled my order due to the reason that my old mobile got repaired and I've requested a return after which on 8th September at 8 20 pm, a refund has been initiated according to Amazon India .order no is -Your Amazon.in Order #[protected] .
And after almost 8 days i.e. today on 16th September which was the actual last date of refund according to them is still not processed into my account .
I've called the customer care of bank as well as Amazon and both of them take no responsibility for this . Both of them say the opposite person is responsible for it .I want my issue to be resolved as soon as possible and want my money back.Ive also provided pics of emails showing that refund is initiated.please look into it now ..I'm fed up of calling the customer 10 times a day and Everytime a new person picks up the call asking me to go to bank ..one says contact bank customer care ..my qualm is why do I need to go a bank when ive paid my money to Amazon through my debit card then why is it taking so much of time to give back my refund ..please look into the matter and do the needful as soon as possible.