Amazon — Not received the Ordered Product

I had given an order for a laptop from amazon.es on April 9th. They took an amount of EUR 879, 54 (INR 62, 706.61) from my account. They delevered a courier to me on 17th April. But there was no laptop inside the courier box. There was just some catalog papers, hardboard and thermocol pieces. When I tried to contact amazon regarding the issue, they were locked my account without any information. I tried to contact them without signing in and They told me to sent some verification details by fax. Three times I sent those details. I sent so many mails also and they just told me to wait. Finally after two days they deleted my account and sent a mail like below, "Dear (a) Client: Unfortunately, after check your account information, we have taken the decision to close your account Amazon.es. Sorry for any inconvenience this will cause. This decision is final and no longer Amazon.es rule. For this reason any other correspondence relating to this account will not be accepted." I am in a big loss now. If they have any issue with my account why did they took my amount? This was my first amazon account. I didn't understood why they done like this. Please help me to get back my money. Please. Thankyou.