Amazon — not working

I bought an Captcha Sports Shuffle Real Aluminium Metal Body MP3 Audio
Music Player With TF Card Slot in amazon but it is not working .I called to amazon so many times about that problem they given captcha service number to me .when ever i called it is not connecting to that number .so, please provide a valid captcha service number .The address of the service is

For Shoppers Gallery:

Authorized Signatory
Order Number:[protected] Invoice Number: SDEE-109660
Order Date: 14.10.2017 Invoice Details: DL-SDEE[protected]
Invoice Date: 14.10.2017

1 Captcha Sports Shuffle Real Aluminium Metal Body MP3 Audio
Music Player With TF Card Slot (Color May Vary) | B0751GMTH6
( FBA_c-Ipod_Orange )

Sold By:
Shoppers Gallery
Plot no 28, Block A, Mohan Co-operative Industrial
Estate
New Delhi, Delhi, 110044

Billing Address:

Kumar Sarath Chandra
Prince hostel, Vellanur
CHENNAI, TAMIL NADU, 600062

PAN No: FOHPS9035B
GST Registration No: 07FOHPS9035B1ZR

Shipping Address:

Kumar Sarath Chandra
Kumar Sarath Chandra
Prince hostel, Vellanur
CHENNAI, TAMIL NADU, 600062
IN