Amazon — Order id :[protected]) - refund isuue

Address:	Bangalore, Karnataka, 560071
Website:	www.amazon.in/gp/help/customer/display.html?nodeId=201852660

Order Details:

KING & i Women's Slim Fit Pants (SS202_Blue_32)
Sold by: Cloudtail
Shipped: Jan 20, 2016
Quantity: 1
Refund issued
Rs.599.60 refund issued on Jan 28, 2016.
Return received on: Feb 4, 2016
Order Id :[protected])
Mail id used to book the product is surya.[protected]@fmr.com

Its being more than 1 month i didnt got my Refund amount.But in your basket you people have mentioned as Refund issued like that.I am calling to the customer care again in daily basis to ask about the status of the refund, but still i didnt got the proper response from your end.
In the jan while call to the customer care they said we have initiated the payment its a problem with your bank.Call to your bank so that they can take a action on that like that.so i have asked for the payment reference number so that i can go back and ask my bank.But i didnt got any detail about the reference number.Then in february, i received a mail from your end saying that refund amount got denied.Please verify or change your payment detail in Amazon portal.
Once i changed the mail id till i am waiting for the refund amount.But still i didnt got my money back.I really pissed of with your customer care service.Very bad experience
with amazon.Please check my order details and refund my amount as soon as possible.