Amazon — Order not delivered even after 7 months and many reminders

Amazon order no. #[protected], placed on 28 March 2021, Crompton cooler. Mail 1/4/21 shows dispatched, Sold by: PiyshStore. Rukhsana talked on 16/4/21 that delay is due to LOCKDOWN. PiyushStore replied on 18/6/21 that our account is suspended 2 months back so unable to help you, contact Amazon.
Contact option on customer service page of Amazon rejecting calls by stating unable to find your order. Reem replied on 23/6/21 to contact amazon.in site. Sethu Soss replied on 25/6/2021 that he is setting special team to settle the matter..But there is no further progress.. Raksha replied on 5/7/21 to send mail from Registered email id. Mail sent on2/7/21 from Registered email id replied unable to deliver massage even after multiple retries. Same message again on July 3, 4 and 5 also. It appears that email is also blocked. I am watching wonderful things in amazon for the first time.
If you find it difficult to deliver my order, I will be happy if you refund the amount. From Narayan Zende, Mobile no [protected].