Amazon — our deewali gifts - stolen, , lost. misplaced or not sent by vendor? order #[protected]

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.amazon.in

ORDER #[protected] : Our Deewali Gifts - Stolen, , Lost. Misplaced or Not sent By Vendor? Purchased on Amazon, only one of the Six Pieces Paid for Delivered yet Amazon site says all 6 are delivered

ON 15.10.2019 We have ordered 6 piece of a particular product to distribute the same on this Diwali to close family.

We were delivered only one piece of this October 17, Since I was not home and our son was not aware about the entire thing and the size and dimension of the box, he accepted it without any doubt.

WE tried to contact raise the complain on Amazon several times and its not easy to get connected to their customer service number. Today we finally sent a message to the customer service when our son who was taking of the entire thing came back home. Our son even managed to connect with the customer service and speak to one representative there. He says the matter of non-delivery of the entire consignment will be “INVESTIGATED” and we will be informed next week.

Our bigger concern is that we have very limited time to gift it to the family. Why can’t a company the size of Amazon just pull the person out for delivery for our package and check with him about non delivery of the entire consignment. If the matter is pending at the vendor’s end we should be informed of the same as well and arrangements to deliver the remaining items should be made without delay.

If there’s a fraud or theft somewhere involved, we are in a bigger problem and we loose the shortlisted gifts to family and have to work on shortlist and procurement on the new gift.

Another related concern is that the one item we received, even this one has the main function part, the Halogen lamp broken.

Can we request someone senior at Amazon to please investigate the matter without delay and arrange to get our gifts to us right away.

RKB
PHONE :[protected]