Amazon — payment is not showing in my account

Address:	Jodhpur, Rajasthan, 342006
Website:	www.amazon.in/ref=nav_logo

Amazon customer service was resaled a refund but that refund was not showing in my bank account and refund reference number is 215458. I talk to my bank customer server they said to fill this forum and amazone customer service said that to fill this forum. My payment is 1079 rupes. And this payment was relased on 17/07/2018. But still its not sowing in my bank account. Now sir tell me wt i need to do.