Amazon — refund money is not credit in my account

Address:	125, society area clement town dehradun, Dehradun, Uttarakhand
Website:	Amazon

I perchased shoes of rs 2749 on 9/8/2019. The amount was deduct from my account. At 10/8/2019 i returned the perchesed shoes to the amazon but amount is not credit to my account. I called on amazon customer care number and they told me that he refund the money. If it is not credit to your account than ask your bank. I go to my bank and they told me that there is no credit in your account. So please solve my problem.