Amazon — terrible customer experience - false claims

Address:

Hazaribagh, Jharkhand, 825301

I ordered a product online through amazon to be delivered at my location - hazaribag, jharkhand. This wasn't my first time and i have been a loyal customer over an extended period of time. Due to quality and performance issues i want to return the product but they are not providing return pick up service now stating unreasonable excuse. They say that returns can be made only self-shipping - but it was not mentioned in the description page. Such details should be mentioned so that the customer can make a calculated decision. Online shopping means hassle free service at our door step - as a consumer i am being denied of the same. There are numerous courier partners available at location and yet amazon is shying away to arrange a pick up for my order. Terrible experience!!!