Amazon Web Services — Fraudulent claims

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What the crap is this why the hell am i being charged for On Demand Linux t1.micro Instance Hour 276 Hrs $5.52 which I never requested. 2Ndly your [censored]ing site states that you can stop and start services as and when desired than why the hell was I not able to do that. Check with JESSICA WHO HAS BEEN GIVING ME [censored]ING SWEET REPLIES THROUGHOUT. YOU PEOPLE ARE MAKING FOOL OUT OF CUSTOMERS LIKE ME DONT WORRY I AM GOING TO TEACH YOU A LESSON IF THIS DOESNT GETS RESOLVED IN NEXT 2 HRS PLUS I WANT ALL THE CHARGES TO BE WAIVED OFF BECAUSE OF YOUR INCORRECT INFORMATION AND NO CHARGES LEVIED FOR THE NEXT ONE YEAR STARTING TODAY ON ANY OF THE [censored]ING SERVICES YOU ARE OFFERING PLUS TWENTY INSTANCES AS PROMISED ON YOUR WEBSITE. In addition the $2 charged previously on my two other accounts has not been processed as of now I dont know how many people they have charged like this and given incorrect and ambigous information. Rajnish G Apr 15, 201405:13 AM PDT WHAT THE HELL IS GOING ON WHY THE HELL I AM BEING CHARGED FOR YOUR AMBIGUOUS SERVICES AND STATEMENTS MADE ON YOUR WEBSITE THAT ANYONE UTILIZING THE SERVICES CAN START AND STOP THE SERVICES OR CREATE NEW INSTANCES AFTER TERMINATING THE SAME WHICH IS NOT THE CASE. WHAT THE HELL ARE THESE CHARGES REFLECTING... No Region Usage No Instance Type EDU Credit Overage Credit ($5.52) Total: ($5.52) Region Total: ($5.52) US East (Northern Virginia) Region Amazon CloudWatch $0.00 per alarm-month - first 10 alarms 0.475 Alarms $0.00 Total: $0.00 Amazon Elastic Compute Cloud running Linux/UNIX $0.00 per Linux t1.micro instance-hour (or partial hour) under monthly free tier 750 Hrs $0.00 $0.020 per On Demand Linux t1.micro Instance Hour 276 Hrs $5.52 Total: $5.52 EBS $0.00 for the first 2 million I/O requests under monthly free tier 541, 047 IOs $0.00 $0.00 per GB-month of provisioned storage under monthly free tier 11.367 GB-Mo $0.00 Total: $0.00 Region Total: $5.52 CT to be collected $0.00 I HAVE NOT GOT A SINGLE RESPONSE WITHIN PAST 24 HRS AND NOW THESE HIDDEN CHARGES WHICH I LUCKILY FOUND OUT. 2 HOURS AND I WILL BE GOING TO MEDIA AND SOCIAL NETWORKING SITES AFTER THIS IF THESE DO NOT GET RESOLVED AND AFTERWARDS I WILL FILE A CASE AGAINST YOUU GUYS ESPECIALLY YOU MISS JESSICA FOR MISLEADING INFORMATION DONT WORRY I HAVE MY ATTORNEYS IN US AND IN INDIA AS WELL. YOU HAVE 2 HOURS AFTER WHICH I WILL GO BERSERK AND TEACH YOU GUYS A LESSON ON HOW TO TREAT A CUSTOMER. Rajnish G Apr 14, 201410:30 AM PDT ARE YOU GUYS GOING TO GIVE ME AN UPDATE OR NOT WHAT THE HELL IS HAPPENING. Rajnish G Apr 14, 201401:33 AM PDT Jessica you were supposed to be in contact related to this issue. However, now i am feeling that you guys are just making the fool out of me. I am waiting today for the resolution after which i will go to the next level and ensure that nobody else will be befooled by you guys. I NEED A RESOLUTION AND NOT YOUR SWEET RESPONSES. I WANT TECHNICAL ISSUES BEHIND TBIS WHY THE HELL YOU GUYS WERE NOT ABLE TO RESOLVE IT. Rajnish G Apr 13, 201408:17 AM PDT Hi Jessica. I am still waiting for a response when can I receive it. Thanks R Rajnish G Apr 11, 201406:35 AM PDT Thanks Jessica atlast you are back I am somewhat relieved now. Please do keep me updated on the progress made. Amazon Web Services Apr 11, 201405:03 AM PDT Hi there, I am extremely sorry for the trouble you are still facing. I was not in the office and was not able to respond to you but I am here now and your case is my number one priority today. What I have done is I am in contact with our service team who deals with the capacity to give you the limits you need. I have marked it as high priority to get this solved for you. Again, this is not the way we want customers to feel and I can assure you that I will keep this case locked to myself. I will make sure that I keep in contact with you today to get this resolved for you. Best regards, Jessica J Amazon Web Services We value your feedback. Please rate my response using the link below. =================================================== Was this response helpful? Click here to rate: Rajnish G Apr 10, 201401:41 PM PDT TENISHA AND JESSICA I WANT TO KNOW BY WHEN I AM GOING TO GET THE RESOLUTION YOU HAVE 24 HOURS BEFORE I GO PUBLIC WITH THE PATHETIC EXPERIENCE I AM HAVING WITH AMAZON. YOU GUYS ARE NOT TAKING IT SERIOUSLY AS YOU THINK THAT ITS A HOAX NO ITS NOT. I DARE YOU GUYS TO TRY ME PLEASE DO IT...AND I WILL GIVE YOU WHAT YOU WANT... Rajnish G Apr 10, 201407:40 AM PDT Tenisha. I think you have not read the email properly I dont have the time to do all the stuff which you have suggested and even if I have I WONT BE DOING IT. GET JESSICA FOR ME AS SHE WAS THE ONLY ONE WHO PROVIDED ME WITH A NICE RESPONSE. I AM GETTING PISSED OFF EVERY PASSING DAY I DONT KNOW WHAT THE HELL CAME INTO MY MIND AND I OPTED TO TEST OUT THE RIDICULOUS SERVICES OF YOURS I NEED A RESOLUTION FOR MY ISSUE ASAP. I HAD ENOUGH OF THIS NOW... Amazon Web Services Apr 09, 201402:42 PM PDT Hello, I would be happy to look deeper into this issue for you. Could you confirm the region you are having this issue in? Additionally could you provide us with the following information? What browser are you using? What steps are you taking to launch the instance? Could you provide us with the screenshot you are getting? I look forward to hearing from you! Best regards, Tenisha H. Amazon Web Services We value your feedback. Please rate my response using the link below. =================================================== Was this response helpful? Click here to rate: Rajnish G Apr 09, 201402:35 AM PDT Hi Jessica, As anticipated I am not able to create any further instances this is the error I am getting. Fortunately I have not tried stop and terminate instance options as I am sure that wont work. I dont know what the issue is but I am sure that its not resolved as of now. Launch Failed Your quota allows for 0 more running instance(s). You requested at least 1 Hide launch log Initiating launch FailureRetry Rajnish G Apr 09, 201401:15 AM PDT Thanks Jessica you are the first one who have responded well to my queries. However, there is still one question as you have clarified that the limits are set below the default levels. How much time does it take AWS to provide the limit of 20 instances in cases of new accounts? I am sure there must be some sort of timeframe involved. As far as this account is concerned will I be able to stop and start the instances as and when desired as I have faced the same problem on my previous 2 accounts and hence have to create the 3rd account wherein I am not stopping any instances as I am not sure whether that would be started again or not. Thanks for all your help. Appreciate it. Amazon Web Services Apr 08, 201409:24 AM PDT Hi there, It's Jessica from AWS billing support again. I have taken some time to reach out to you in connection with your case that you lodged about the default limits. Firstly, I want to apologize for the problems you were having with the other case. I also want to take some time to give you details and make sure that I give you information to assist you. I can see that your account was created on March, 25 2014 and this is why you got the 'Launch Failed' error message. You are correct in saying that our Documentation does say that we set a limit of 20 per region on the accounts for this instance. We also note on the AWS website that 'New AWS accounts may start with limits that are lower than the limits described here.' All of your accounts are new and we do this to all new accounts so it is defiantly not something we do to only a few accounts or to cause any inconvenience. When terminating instances, it may take some time for our system to pick up the instances as terminated to allow you to launch more. I am sorry for the way you feel and hope that this information is helpful. Our support center has a line of queries every day and we strive to attend to all of them in a timely matter, the best way to address problems sooner you can request a call back option. What I have done is checked all 3 of the accounts (This one and the two you mentioned) and I do not see any charges. The $2 that you are referring to is a fee your bank will hold when we check your card to make sure it is valid. This will defiantly be paid back to you as we do not process this. As per the other case, I have gone ahead and added $50 credits to this account so that you can utilize our services with the credits. I have also checked this account and I see that the limit has now been set to the default limit. Once again, I really do apologize for this and should you have any questions please don't hesitate contacting us back. Best regards, Jessica J Amazon Web Services We value your feedback. 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