Amazon — Wrong charges levied on seller

Address:	Mumbai City, Maharashtra
Website:	Amazo.in

Hello, I registered on Amazon.in as a seller. I received this Prepaid order with order id[protected] which I dispatched the very same day through Amazon logistic service called 'easyship'. Due to some miscommunication between the buyer and amazon, buyer wrongly presumed that the online payment was declined and hence the order could not be placed. The buyer then made the purchase offline and refused to accept the order delivered (by me through amazon). Amazon then refunded the whole amount to the buyer but charged me (the seller) for the logistics. As per Amazon policy itself, it is the seller who can approve the refund (fully or partly at its own discretion) and not amazon, but in this case even this policy was overruled.