Amazon — Xiaomi redmi note 3 (gold, 16gb) order cancelled

Address:	600097
Website:	www.amazon.in

I bought 1 redmi gold 32 gb and 2 redmi 16 gb on 18th march 2016 from amazon.In.

The phone is very rare and its hard to book it soon, so the next sale was on 23rd, i wanted a gold 16gb for my parents (They dont know online shoppring ) .
I was able to place the order successfully and i got a mail confirmation too.

After 2 days i got a mail that my order has been cancelled because this is limited and only limited from one amazon id.

I talked with customer care executive and they said the issue will be solved easily dont worry. But the sad part is nothing has happened yet.

My question is : if that is limited then why amazon allowed me to book and place the order successfully. Now this is highly insult for me and i am feeling bad by the service,
If that is the case then amazon.In should work on their site and algorithms to prevent users to book after limit. But after placing the order this should not be done.

Amazon want me to create multiple accounts or say fake accounts to book the order multiple times?
So that amazon will get more accounts created and generated benefits .
Our parents dont know online shopping so i booked for my mom this phone.
Highly shameful amazon.In