[Resolved]  Amazon.in — sandisk cruzer blade cz50 usb 2.0 pendrive (16 gb) - pack of 5

Address:	Flat no 5, 3rd fl., bldg no.3, Shreepati Annexe,, behind shreepati towers,, gowalia tank, nana chowk,, Mumbai City, Maharashtra, 400036
Website:	www.amazon.in

Since there has been no revert from your end i am forced to write this letter. Being a prime membership customer i do not understand how can you are treat someone like this.

I had made the first purchase as per order number[protected], dated 15th july 2017 and ordered sandisk cruzer blade 16gb, a pack of 5 of three quantities, that is 15 pieces, costing rs. 3840/-.in place of 15 pieces i received only two pieces.

I got back to your customer help number and in turn i was transferred to your executive ms. Mouli. The executive, mouli madam, who upon my request, put in another order for a replacement of 15 pieces and she even assured me that i would be getting 15 pieces as a replacement. The second order number had been generated as follows:-order date 19th july 2019
Order number as follows[protected].

When i received my consignment on this new order number i was given only 4 pieces once again rather than 15 pieces.

Again called up your customer help number and requested to speak to madam mouli. But unfortunately the telecaller did not put me through her. She said that she could solve the problem herself. But again, she couldn't because she had to put in a letter to microword from where the item had come regarding the same problem.

On the 27th of july 2019 i spoke to another executive mr mukesh about this problem and he said that someone from the logistics department will be calling up this week. But till date there is no call.

Again i receive a call all on 28 july from mr santosh who inquired about the same problem and said that the item will be taken back and an sms as well as an email will be sent to me. But i have received nothing so far.

Similarly on the 29th when i called your helpline somesh a telecaller transferred my call to the specialist department to amreen madam, who said to wait for almost a week again.

After this there has been no revert whatsoever and i am not getting a positive answer about the taking back of the erroneous quantity send to me as well as when will i be getting back my money.

I have placed a number of orders in the past for which i have received the delivery as well as refund when item is not correct. I do not understand the delay for this specific item which even costs more than the previous ones.

Please do let me know your stand for this problem and refund me, my full amount.