Jun 05, 2025
Updated by ammy.360x The email conversation is currently happening from my side under the Ticket No:[protected].
I am disappointed that despite multiple communications clearly highlighting the serious safety hazard posed by the swollen power bank, your team has consistently failed to acknowledge the risk or take any meaningful action. Treating this as a routine out-of-warranty repair issue reflects a lack of responsibility towards consumer safety and product liability.
Verified Support
Jun 07, 2025
Ambrane India Customer Care's response Dear Amandeep,
We understand your concern about the swelling issue you experienced with the product. Customer safety is extremely important to us, and we take such matters seriously. However, as communicated earlier, the product comes with a limited warranty of 180 days, which had already expired when you first reported the issue on 15th July 2024, nearly 14 months after purchase. (image attached)
While we understand your concerns about product safety, it is important to note that battery swelling can occur due to multiple factors, especially over extended use, improper storage, overcharging, exposure to heat, or using non-standard charging equipment. Our user manual clearly outlines usage precautions to avoid such situations.
Furthermore, all Ambrane products, including this power bank, are BIS certified and designed with built-in safety mechanisms to prevent hazardous conditions.
However, product liability claims typically apply in cases of manufacturing defects at the time of sale. In your case, the product has been used well beyond the warranty period, and no initial signs of defect were reported within the warranty window.
While we are unable to offer a free replacement for a product that is out of warranty, we do want to support you. We are offering a new swapped unit at a special price of ₹1999, along with instructions for safe disposal of the swollen unit. We kindly request your cooperation in safely discarding the damaged product to avoid any risk.
We value you as a customer and hope to assist you in the best possible manner within our policies.
For further assistance or inquiries, please contact our helpline at:[protected]Monday to Saturday, 10:00 am - 6:00 pm).
Jun 10, 2025
Updated by ammy.360x Here is a brief summary of the latest events:
After a hazardous swelling issue was observed in the Ambrane power bank on 1st June 2025, the complainant contacted customer support and subsequently exchanged several emails highlighting the serious safety concern and requesting a replacement. Despite repeated follow-ups, Ambrane maintained a rigid stance, attributing the issue to post-warranty usage and external factors, and offered only a marginal discount on a new unit—₹1799, which is nearly the same price as the original purchase.
Feeling unheard and dissatisfied, the complainant served a legal notice to Ambrane on 10th June 2025, urging resolution. However, the company reiterated its earlier position without offering a meaningful resolution. As a result, the complainant, feeling frustrated and with no other recourse left, is now formally approaching the Hon’ble District Consumer Disputes Redressal Commission to seek fair redressal under the Consumer Protection Act, 2019.
Wish me good luck guys!
Verified Support
Mar 03, 2026
Ambrane India Customer Care's response Dear Amandeep,
We would like to reiterate that all relevant information and clarifications regarding your case have already been shared with you in our previous correspondence, as available in the trailing emails.
However, as per our warranty terms and service policies, we must respectfully inform you that we are unable to consider your request beyond what has already been offered. Our final resolution remains a swapped unit at a nominal charge of ₹1799, which was extended purely as a goodwill gesture, despite the product being out of warranty.
We would again like to say that we are open to cooperating with the relevant authorities should you feel it would help clarify the situation. Our priority remains to resolve this matter amicably, without the need for legal action. However, we must reiterate that a replacement falls outside the scope of our warranty terms, and we firmly believe the offered solution is fair and reasonable.
Thanks for your understanding.
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