Ambrane India — Ambrane not recognising the hazard of swollen powerbank

Jun 05, 2025

Updated by ammy.360x The email conversation is currently happening from my side under the Ticket No:[protected].

I am disappointed that despite multiple communications clearly highlighting the serious safety hazard posed by the swollen power bank, your team has consistently failed to acknowledge the risk or take any meaningful action. Treating this as a routine out-of-warranty repair issue reflects a lack of responsibility towards consumer safety and product liability.

Jun 10, 2025

Updated by ammy.360x Here is a brief summary of the latest events:

After a hazardous swelling issue was observed in the Ambrane power bank on 1st June 2025, the complainant contacted customer support and subsequently exchanged several emails highlighting the serious safety concern and requesting a replacement. Despite repeated follow-ups, Ambrane maintained a rigid stance, attributing the issue to post-warranty usage and external factors, and offered only a marginal discount on a new unit—₹1799, which is nearly the same price as the original purchase.

Feeling unheard and dissatisfied, the complainant served a legal notice to Ambrane on 10th June 2025, urging resolution. However, the company reiterated its earlier position without offering a meaningful resolution. As a result, the complainant, feeling frustrated and with no other recourse left, is now formally approaching the Hon’ble District Consumer Disputes Redressal Commission to seek fair redressal under the Consumer Protection Act, 2019.

Wish me good luck guys!