[Resolved] Ambrane India — My phone case was causing heating issues

Gargi_Sharma

from Pune, Maharashtra

Dec 2, 2025

Address: Pune

My Ambrane Aerosync Snap power bank scared me initially. This was when the phone kept heating a bit when I was doing wireless charging and watching reels together. I thought battery will not last long but when I removed my phone case, the heat became less.

It has been more than 8 months now and charging is very quick and works well during travel. The only thing is that the magnet grip works better in a flat position and better not use thick case like I did.

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Feb 12, 2026

Complaint marked as Resolved

Ambrane India customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2025

Ambrane India Customer Care's response Dear Gargi,

Greetings from Ambrane India!

Thank you for your positive feedback. We are glad that your product is working well.

Please note that it is normal for a power bank to heat up during wired or wireless charging and upto 45 degree is within normal range.

Additionally, higher ambient temperatures can also contribute to the device feeling warmer than usual. We recommend charging the power bank in a cool, well-ventilated area.

For optimal wireless charging, keep the distance between the charging pad and your iPhone under 4mm and remove the back cover/case also.

If you have any further questions or require additional assistance, please do not hesitate to contact us at[protected]. Our customer service team is available from Monday to Saturday, 10:00 am to 6:00 pm.

We look forward to assisting you and resolving your issue promptly.