We signed up to go with AMCS in May 2013 after getting promised an all singing and dancing fantastic Website. First we were told it would be completed within the week, after signing up and paying we received the pack which stated 6 weeks to complete!
After completion of the site we received no enquiries through it, in October we received a phone call from their sales department offering search engine search engine optimization, this was to include mobile phone website optimization and were told we would be found on any google search within a 25 mile radius (unfortunately we don't know much about websites or search engines, which they took advantage of). They confirmed they would search for key words for our business, update the website and keep checking this every 6 weeks to ensure this was working for our site. They promised to update the website and contact us when this had been done, then keep in touch to let us know how this was working. All this would be completed within the week.
We paid for this - BIG MISTAKE, they took the money and we never heard any thing for 8 weeks, we did phone several times but no one phoned us back. Customer service is atrocious.
When we did eventually get to speak to someone, they said the work had all been completed, when we questioned the mobile side of this they said this was another £120 even though we were told this was included.
Then they had the cheek to say our bill was still outstanding and only half paid! Even though it was paid in full.
This company take your money and give you nothing in return.
Do not fall for the patter of their sales people, they are very good at promising the earth but delivering nothing!!!
Complaint marked as Resolved
Verified Support
Sep 19, 2014
AMCS Internet Customer Care's response Hi Jo,
If you'd like to contact us, we'll attempt to remedy any complaints you have.
We'll try to remedy some of your general comments here, as I'm unsure of your business name from your comment.
Within the week of signup for a Domain Name & Hosting package, your holding page will be live - This isn't your design, just a placeholder where your site will appear. Beyond this, we normally estimate 21 working days from completion of your artpack upto the first proof of the website being complete.
We do call existing customers to ensure everything in their site is working for them - If you had a concern that you weren't recieving business, we'd aim to resolve that, in this case by adding Search Engine Optimisation. This optimisation does work on both desktops, and mobile versions of websites. We generally take an area from you to target, in your case you'd given an area of a 25 mile radius, so we'd aim to target large population areas within that. We do search for keywords for your business, as well as consistently updating the optimisation (In fact, 4 weeks, rather than 6 weeks). Once optimisation is complete, we estimate 6-8 weeks to index you fully, and start seeing results back.
I'm unsure of what happened with any outstanding amount as I don't have your account details, but we do offer a pay half now, half later to customers on certain products - Whether that was the case here, or a miscommunication I don't know, but I'd be more than happy to look into this for you. If you call us on[protected] or email us at [protected]@amcsinternet.co.uk, we'll certainly try to solve any problems.
I apologise, but we don't have a customer with your name on our database. If you call us on[protected], or email us on [protected]@amcsinternet.co.uk with your business name, we'll attempt to solve your complaint ASAP.