American Express Bank — Unauthorized credit card charges

Address:

Mumbai City, Maharashtra

I was Amex cr card holder no.[protected] . The charge me a insurance policy amt. about Rs 247735.70 . which is not mine. They call me daily about 2/3 times to recover the money. In every call i tell there mistake . But continuously calling and mentaly torcher me. After few month a officer call me and understand the fact and remove all figure from my a/c. After 15days again diffent 2 person calling for same matter.
Its continuously torcher me 1yr and 1/2. Than they send a man from recovery from a outside agency . I clear him all the fact . He understand and report them about the fact.
After few weak i received a letter from there OA manager - west Mr Sidharth Ughade
Global Credit Administration about the same matter. My ofiicer Mr Chandra Prakash went his office in mumbai on 17/11/2014 and clerify about the fact . After listen all fact and discripency maid by them tell my officer settle the issue in paid of less amount . My man told him that these figure are not us then no question arise for settlement . He accept the matter and but tell my man we can't give you in writing about this matter. After 7months they arise same matter again and send me letter and outside agency for recovering the money .