Claimed

American Express India Complaints & Reviews

1.5
Last updated Oct 17, 2023
Complaints 186
Resolved
54
Unresolved
132
Quick Links
Statistics
Share
Contacts

File a complaint to American Express India

Having problems with American Express India?

File a complaint and get it resolved by American Express India customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
American Express India
Customer Service Contacts

American Express India Phone Numbers

Toll free
1800 419 1092
12
15
Phone
+91 12 4280 1092
2
7

American Express India Website

American Express India Head Office Address

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II
Gurgaon
Gurgaon District
Haryana
India
122002

American Express India reviews & complaints page 2

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
SherlockHolmes Pruthvi
Report
Copy

Lost Luggage Bag

Address:Battarahalli

I forget my Green Colour Luggage Bag, American Express Company in metro train while coming from Bayappanahalli to Majestic. I get down from metro in majestic around 8:15 pm, Feb 20. Please check and return to me.

My details: GANDHUDI PRUTHVI
Ph. No: [protected]

Please help me out in this regard....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
It is more than 6 months I have closed my card and reason for closure was inappropriate late fees and finance charges that were under dispute. The company delayed a lot to reverse the charges and kept on applying late fees and finance charges on my card. I wrote multiple emails to them and sought revert but it was unanswered. Suddenly company is sending collection agents to my residence and asking for payment that is not due. I have explained...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Hi there,
I am here to complaint about the Human Resource Kamal Tiwari at American Express. My first interview was taken by him on telephone in the month of November when i applied for AmEx through a consultant. He rejected me giving the feedback that my communication skills were not upto the mark, whereas on the same call after the interview he told me that he has taken the interview in advance and there is no hiring in any process...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
R
Rocky Singha
from Powai, Maharashtra
Jan 24, 2022
This thread was updated on Jan 24, 2022
Report
Copy

Provident Fund Withdrawal Complaint

Address:Golf Course Road, Harizan Colony, DLF Phase 5, Sector 43, Gurugram, Haryana 122022

Hi Respected Sir,

My Name is Rocky Singha and my Employee ID is 539795.My Peoplesoft ID is 6397712.I would like to file a complaint against American Express India Pvt. Ltd(BPO OPERATIONS INDIA)(Golf Course Road, Harizan Colony, DLF Phase 5, Sector 43, Gurugram, Haryana 122022) Telephone : [protected] for mentally harassing me and causing me financial hardship in these difficult times of global pandemic covid 19.It has been...
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
P
Prag30
from Mumbai, Maharashtra
Report
Copy

Crazy processes in Amex to issue the card

I had joined a corporate where there was a policy to apply for Amex Card. It's been 2+ months that I had applied, however, American Express sends all one way communication through emails and phone calls. At one end, they are saying, I have received my card (which I did not), at the other end, BlueDart courier is sending an SMS saying, they could not deliver the card as no one was there. I got another call from Amex representative that no...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Pranav karn
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund of my cancel ticket amount

Address:Chennai

Air India Express is doing these kind of fraudulence in returning the amount after ticket cancellation.. Its been more than 2 months and I have not received any proper response from their side, everytime the customer care executive gives some email id and delays this process by one week. today again they are doing the same....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I cancelled my Amx Platinum Travel card and after some time, placed a request to reinstate. The executive told me it is possible with some charges and some executive will call me in 2 days. I never received any call.
On my next call to check with them, they suggested me to wait for some time as new offers will be out soon and no point in paying the membership fee now on the same card reinstatement.
Sure, there were offers and...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
S
Suresh
from Bengaluru, Karnataka
Report
Copy

reported default in cibil during moratorium period

I hold american express platinum reserve credit card [protected]. I requested to provide the moratorium facilities, but initially been told that they cannot enroll me because i delayed my feb payment by few days (Paid on 12th march). Technically, when the moratorium started, i was having no defaults in this account. The whole essence of the moratorium itself is to help the people financially strained during this pandemic situation. But,...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Head of Customer Service American Express Banking Corp. Cyber City, Tower C, DLF Bldg No.8 Sector 25, DLF City Ph II Gurgaon – 122002 (Haryana)

Date of incident : on going since 16th january 2019
Customer name : kruti dilip mehta

I had called american express in september 2019 and followed the right set of procedure to cancel my card because i was not ok with the membership fee
I was told to discard the card and the card has been disabled since october 2019.

American express when ahead and added a charge on my card on 16th january 2020...
+5 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Delhi

Hello Amex Team,
I am writing this email and I am so much frustrated with you guys and the Amex customer support mean no support. I was very much frustrated with my one bill I have already informed the person to block my cards and my account in Feb 2020 and I already blocked my primary card on last year Oct-Nov 2019. But you guys are saying the transaction has been happening after 4 months of blocking the card and my secondary card...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
mumbai1979
from Mumbai, Maharashtra
Report
Copy

incorrect late charge and interest

Address:Thane, Maharashtra, 400607

My october credit card bill was due by 7th oct which i duly paid on the 7th oct. Bank account shows debit on 7th oct. There is also sms of debit on the same date. Despite this amex posted the payment on 11th oct and assessed a late charge and interest on my bill next month.

I shared all the proof with amex cs showing timely payment and still they refused to reverse the fees.in this era of digital payments where it takes few...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Athi Kumaresan
from Chennai, Tamil Nadu
Report
Copy

non receipt of new credit card

Address:Cyber city tower C, DLF Bldg no 8,Sector-25 DLF City Ph II,Gurgaon-122002

I applied for american express credit card on 28 october 2019 in chennai office reference no [protected]inr and the same was approved and dispatched by your office through blue dart courier awb # [protected]. That consignment was not delivered to me by that courier. I informed customer care of american express banking. But all in vein. There is a deficiency in their service. There is a lot of misuse and fraud by receiving other man’s...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
N
Nidhi Nariyaal
from Mumbai, Maharashtra
Report
Copy

false commitment at time of joining

Address:New Delhi, Delhi

This is in regard of false commitment at the time of details about platinum travel card by amex. The sale rep of amex (Mr piyush) explained me benefits offered by the company of the card named plantinum travel card.in this mr piyush explained that in the special scheme for defence personnel this card would be given free of cost without any charges and first year annual fee would also be waived off. From the second year the customer need to...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Bhaba Subba
from Jalandhar, Punjab
Report
Copy

non receipt of noc against cr card no 374431401771006

Address:C-23 SHALIMAR ENCLAVE, 140603

The bank issued me a accidental policy which premium was around rs 11, 000/- e but my name was wrongly printed which was conferred me a long time i. E. Around three months later in mar 2019.

I refused to accept the same as they did not communicate the same for a period of three months as my family would not get the claim benefit due to non matching of my particulars.

In spite of m repeated objection/rejection...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Hello,
I am holding 2 amex credit cards
[protected]- credit card

[protected]- cash card gold

Due to severe financial crisis i am not able to pay the amount. Please allow me to settle the amount by waiving interest and other penal charges also adjust my minimum payment towards the dues. I am in huge debt and facing harrasment from many financial organizations and had came into depression....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Seethepalli
from Mumbai, Maharashtra
Report
Copy

american express platinum

My credit worthiness, I believe, is near perfect.

I barely ever touch my available credit limits.

I always pay my monthly credit card outstanding amounts in full.

I am debt free.

Yet, I don't have a particularly great score (758 on CIBIL).

My complaint is with American Express. They believe and act like they provide a great service...but they don't. They hire well...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
Raj7524
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

awkward behaviour your delivery boy

Address:Ghospada super market, Kolkata, West Bengal, 700102

I m

Complaint against your delivery boy how has saying me what is your states affter 10-15 days going but not resolved this complaint this is your service very poor service and your delivery boy saying i m local in this area what i m understand really i m really very worried and i m many time facing my delivery not receive many time complaint but finally i m not...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Z
zaludear
from Mumbai, Maharashtra
Report
Copy

regarding to card activation..

Address:Vasna, Ahmedabad, Gujarat, 380007

Dear sir,

I have done full payment including interest, late payment charge to american express (Gold card) company... My payment is some delay in january month 2019 due to some medical emergency..
So i have done some part of payment in january month... Company blocked my card on temporary base & then completed full payment including interst & late payment charge in march 2019 before 90 days... Before full payment i...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
P
Priyam Malhotra
from Gurgaon, Haryana
Report
Copy

complaint regarding agent

Address:Gurgaon, New Delhi, Delhi, 110051

Hi

One of your agent is calling again and again and when i showed him no interest for the further formalities of getting a card from amex, then again he calls me thrice in a day and asking for the address that where should i come and when can we meet. Its very unethical and kindly look into this.

Agent name - amarjeet
Contact no - [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
javedpatel
from Mumbai, Maharashtra
Report
Copy

misleading information false commitments about offers and charges

Address:Mumbai City, Maharashtra

It is about their diwali offer if tanishq vouchers rs.25000/- for spending rs. 475000/- in november 2018.
I am very disappointed by the things have experience though americans express.

On 30th november 2018 i have spent around rs. 415000/- out of 475000/- and tried to spent rs. 70000/- whole day that is 30th november 2018 but couldn’t execute even though i have limit. This is purposeful done by amex. To avoid vouchers.br...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy