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American Express India — noc/clearance certificate credit card

I have paid the full due amount against my american express credit card and called the customer care to get my noc / clearance certificate. Each and every time they are saying within 7-10 days you will receive the copy in your registered address. 10 time i have called and got the same feedback but didn't receive the noc.

My cibil score is showing low because of this.
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Mar 26, 2018

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    American Express India
    Customer Care Service
    Customer satisfaction rating
    32%
    Complaints
    167
    Pending
    0
    Resolved
    54
    American Express India Phone
    +91 12 4280 1092
    American Express India Address
    Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India - 122002
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