American Express India — re: gc-22p3c - harrassment after communication and promise of resolution and closure

Address:

New Delhi, Delhi

Dear amex team

This is with reference to gc-22p3c

I have only just received a letter dated 6 nov 2017, from your very competent and informed staff at the one indiabulls mumbai office - a tl, mayur dhoka and under-signed by a madhu nair, national collections manager, india; about my "case" being handed over to a secure debt management consultants llp, 12-b wadala udyog bhavan, etc. Etc. Etc.
And this agency has been given the amount of 123, 100.04 to harass me with.

So the days and days and yards of communication initiated and pursued diligently by me - without timely or even consistent response from your side, has come to a big zero?
You have very clearly and simply, basically gone back on your word for support and assistance to an ex-customer who is actually keeping you constantly posted and fulfilling her word month on month since june 2017.

How do you justify harassing someone who has been diligently and honestly communicating with you and also paying as per the said communication?

What is the upshot of all this? What am i to now expect?
More harassment by your collection goons at work and at home? And / or 10 calls a day? And / or maybe a quick hit and run on the roads or maybe a quick slap on the face or being followed and disturbed?
What comes next as per your sop? The amex sop?

Please help me understand so that i can wait for your next underhand not to mention, completely cheap and unforgivable move (S) and then definitely not complain to you as well as the relevant authorities because afteral; that is how you operate and you have clearly shown that by your constant disregard to replying to any communication in any timely or relevant manner.

Appreciate a response whenever you have the time.
Until then, i will just have to accept this flagrant breach of word and conduct by you and your great brand.

Do please have the very basic courtesy, decency and integrity to take appropriate corrective action about this attitude, behaviour, values, brand ethics and service you have provided to me.

Many thanks