Hi,
We had purchased 500ml pack of Amul Ghee from Big Basket in Bangalore on 1st Dec 2018.
Upon usage we found very high paraffin wax being used instead of the Paraffin Wax.
Being Winter, this was easily detected as the wax particles stood out.
Finding such high amount of adulteration ina packaged product from a branded product like Amul is a big cause of concern.
The manufacturing Batch Id and packing is as below :
BAM270
27-Sep-2018
I wrote to Amul Customer Care on the same, on 19th Dec'2018 and a got a below response on
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On Thu, Dec 20, 2018 at 9:46 AM Amul Customer care wrote:
Dear Customer,
Thanks for contacting customer service department, Your complaint has been duly noted and action will be taken on the same.
Reference ID - 33826
Our Enquiry Team will get in Touch with you within 7 Working days.
Thanks & Regards,
Amul Team
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I also got a call from Customer Support and they suggested for a replacement upon handing over the auultrated bottle.
While I refused to handover the adulterated bottle, until Amul finds a reson for the contamination.
While I was assured a respnse within the next 7 days, I sent them a reminder on 2 occasions (on Jan 2nd 2019 and Jan 3rd 2019 ) and never received a response.
This clearly indicates, that Amul has lowered their production quality standards and are a serious threat to the consumers with the adulteration in their products.
I also have an audio clip of my conversation with the Amul manager describing the issue and he assuring of looking into it.
Appreciate an enquiry in this regard
Amul / GCMMF customer support has been notified about the posted complaint.