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Amul / GCMMF Complaints & Reviews

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Updated: Jun 15, 2025
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P
ppuri
from Mumbai, Maharashtra
Jun 10, 2014
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Address: New Delhi, Delhi

This company has the worst customer grievances redressal systems there customer care numbers remain constantly busy as if no one wants to answer them.I bought amul masti dahi packet from my society vendor and on opening it found a dead fly in it even after postind this compaint on their facebook page the comany has done no follow up and is only worried about its selfies competition.Afer talking to their manager narinder sinha two days have passed by without any action on behalf of the company.paras puri new delhi [protected]
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Aug 14, 2020
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    tushar1109
    from New Delhi, Delhi
    Jun 8, 2014
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    Address: New Delhi, Delhi

    I've bought 2packs of 500gm Amul butter, but to my surprise both the packs were adulterated and were not suitable for consumption. Purchase was made from local vendor in Sant Nagar Burari, Delhi area in Mar, 2014. And the complaint for the product was raised was filed on 20 Mar, 2014 (complaint #22744 ) I've received few call from Amul executives and till date no action has been taken. Barcode no. of the product is[protected] Kindly look into the issue and resolve it as soon as possible. I can be reached on 0-[protected] (Tushar)
    Aug 14, 2020
    Complaint marked as Resolved 
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      Juthika Roy Chowdhury
      from Mumbai, Maharashtra
      Jun 7, 2014
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      Address: Mumbai City, Maharashtra

      Dear Sir, I am a regular buyer of Amul Products viz. Amul Butter, Amul Milk, Amul Icecream etc. . On 3rd June I purchased six packs of 500ml Amul Tazza Milky Milk from Reliance Fresh, Chembur, Mumbai-400071(Opposite R.K. Studio) and within one hour on boiling all the milk curdled.Each packet had embossed code/batch no. p104/06/145x1. My observation was that all the packets were dirty with mud all over and while picking one packet gave way. Milk started oozing out from a puncture adjacent to the embossing. This give me the impression that some unscrupulous people are withdrawing some portion of milk from the packet with syringe and there after refill with dirty water and seal the puncture. If this is correct then it is a very serious issue and cause for health hazzard. I would suggest you to investigate the matter immediately. In the mean time please arrange for replacement of the above six packs of milk to me through Reliance Fresh and let me know your investigation report.With regard, S. Roy Chowdhury . Address :22, Bharat Tirtha CHS, Chembur, Mumbai-400071.Tel/Mob No.25529322 / [protected]
      Aug 14, 2020
      Complaint marked as Resolved 
      Amul / GCMMF customer support has been notified about the posted complaint.
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        S
        Sanjeev Kumar Dahiya
        from Gharaunda, Haryana
        May 25, 2014
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        (FORWARDED FOR NECESSARY ACTION PLEASE ) It is informed that I want to get clear my Car HR10T-9270 loan A/c No [protected] immediately In this regard I have been personally visited your Rohtak -Haryana Branch on yesterday also. But the branch couldn't attend properly and asked me to deposit a very huge amount near Rs. 9000/- PREPAYMENT CHARGES which I can't pay due to a limited sources of incomes as Govt. Employee. So it is a humble request that wave off the prepayment charges my loan account account So that I could clear my loan account. From - Sanjeev Kumar 49-R -II Model Town, Sonipat-Haryana-131001
        Aug 14, 2020
        Complaint marked as Resolved 
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          A
          Ashok.pandey
          May 24, 2014
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          Address: New Delhi, Delhi

          My complaint 25263 I buy 4 kg milk on date 05/05/2014 and expire date on this is 06/05/2014 but on day 05/05/2014 milk convert into curd so milk is not able to use . my 4kg milk is waste plz return my money or milk I complaint to customer care no response from this
          Amul / GCMMF customer support has been notified about the posted complaint.
          It is a complaint. We are a regular customer of Amul Milk (Gold Brand). Occasionally it turns into curd due to different reasons - may be the hot weather or some problem with the utensil in which we boil the milk. But the matter gets serious when it happens repeatedly on the same day. On 17th June we purchase two kg. of milk (the expiry date mentioned on the pack was 18th June) from Arora Paneer Shop, C-39, West Patel Nagar, New Delhi-110008. On boiling the same it turned into curd. We did not took it seriously as it happens some time and we purchased another two kg. milk and now from the different shop which is just opposite this Arora Paneer Shop i.e. Gopal Confectioners, B-103, West Patel Nagar, New Delhi-8. To our utter surprise on boiling this milk it also turned into curd indicating that there is something wrong in the milk from the side of the supplier and not from the shopkeeper. Under the circumstances, you are requested to provide the compensation by way of providing 4 kg. of Milk (Gold Brand) and take necessary care in the future.

          (Ajay Goyal)
          M-[protected], [protected]
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            thadani_ravi
            from Mumbai, Maharashtra
            May 17, 2014
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            Raspected Sir, Hello Sir Iam Ravi From Ulhasnagar, I have Ice Cream Parlour Named MALL At Netaji Bhatia Road Ulhasnagar-4. Pin-421004. I Recently Opened That Parlour. My Daily Sale Is Upto Rs. 15000 From Ist Day the disritibutor Giving Me Trouble For Material Even He's Not Answering our Calls. And I had Talk To Other Ice Parlour Owners They Also Not Satisfied With This Distributor's Service they also said that he's not picking up calls and not giving the delivery at proper time even he have stock. I had talk to Mr. Deepak ( [protected] ) kala ghoda Office he had talk to that distributor. He said after this it will not happening again. i don't understand that what is my fault i gave payment on the spot why he's treating me like a dog. This is not a way to do the business. He's Harming AMUL Companies image. The day before yestersay ( i.e[protected] disributor's saleman came at my shop and take my order on basis of availability of stock and said that tommorrow ( i.e.[protected] u will get that material, iam waiting... waiting... waiting... he had not deliver the parcel without informing me. i said it's ok i think that he was busy and today i call that distributor again he was not picking my calls he rejects my calls. after 1 hour i told to my person that u should call that distributor he pick up his call and said that i don't have stock when i get the delivery and i do. I Gave The Order On The Basis Of Availability Of Stock. If He's doing The Business In this Way i think ur comapnies image will affect. For Doing The Business Distributor Is Have To Be Resposible in all ways. He has to Take Care Of Companies Image. Iam waiting for ur favourable reply. please do positive reply. The Distributor's Name Is MANGAL MURTI AGENCIES ADD: CENTRAL HOSPITAL ROAD, ULHASNAGAR-3.Dist -THANE, STATE- MAHARASHTRA, PIN-421003. CONTACT No.[protected] ( MANOJ ). MY CONTACT No. Is [protected] ( Ravi Thadani ) THANKING YOU, YOURS FAITHFULLY
            Aug 14, 2020
            Complaint marked as Resolved 
            Amul / GCMMF customer support has been notified about the posted complaint.
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              nikoonj
              from Patan, Gujarat
              May 14, 2014
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              Address: Mehsana, Gujarat

              We usually buy Amul Gold milk packets from retail dealers and provision stores in Kukarwada village of Vijapur taluka, Mehsana district of Gujarat and each dealer would always charge a Rupee more as compared to the MRP.I want to file a complaint against all the retailers in the area. Consumer
              Aug 14, 2020
              Complaint marked as Resolved 
              Same is the case with all dealers in Ahmedabad. This is cheating. MRP includes all charges then why do dealers charge Re.1 per milk bag for refrigeration. Please Address this complaint ASAP.
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                Vyas Vatsal
                May 14, 2014
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                Address: Ahmedabad, Gujarat

                amul store's cashier does not give change instead give written coupons.or any unneeded product..pls see to this prob.and do needful as soon as possible.this problem is in most of d amul stores of ahmedabad.i am maninagar and my nearest store is Uttamnagar Garden Store.Thank You
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                  pradhansayali
                  from Mumbai, Maharashtra
                  May 12, 2014
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                  Address: Mumbai City, Maharashtra

                  Dear sir/ madam, I bought 3 amul choco bar ice creams at neptune magnet mall, bhandup west, mumbai..on its 3rd floor food court amul franchise...I was charged rs.30 per choco bar. After i had the ice cream i realised the MRP is Rs.15 for mumbai...when I brought this to the notice of the franchise operator...the person was trying to negotiate the price...from rs.25 to rs.20...then finally because i was adamant n firm to b charged Rs.15 per choco bar, i was given refund of the money...this is utter nonsense. ...request for clarification n action
                  Aug 14, 2020
                  Complaint marked as Resolved 
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                    A
                    arjun82
                    from Delhi, Delhi
                    May 8, 2014
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                    Address: Hamirpur, Himachal Pradesh

                    Dear Sir/Madam,
                    This letter is regarding cheating to customers by shopkeepers in sumerpur, pali, rajasthan.
                    Sir, It is pitiable that most of the shopkeepers in sumerpur are selling their products at a rate above the printed MRP rate on the items. For the last one month we are purchasing Amul milk packet priced MRP Rs 16 at the rate Rs 17 from Mahadev General store at Bheru Chowk, Sumerpur(Pali), pin-306902 .When we requested him to sell the products at MRP rate he denied and said I will sell products according to my price, if you can purchase then, purchase it other wise their are lot of people going to purchase at this rate.Similary lots of other products are sold like butter milk, soft drinks and daily products at a price 1 to 5 rupees heigher than printed rate.
                    I have already filed a complaint regarding this matter telephonically at Indian Consumer Service on contact no : [protected] and complaint no is :510600.
                    I hope you will take action as soon as possible.

                    Nitin Mehta & Arjun Singh
                    [protected], [protected]
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    Amul / GCMMF customer support has been notified about the posted complaint.
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                      J
                      jitin narang
                      from New Delhi, Delhi
                      May 6, 2014
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                      Address: New Delhi, Delhi

                      I have purchased a product Amul Shrikhand Badam Pista of AMUL brand from Reliance fresh, Rani Bagh, Delhi - 110034 on 01/05/2014.Though it was not expired but it was foul in taste and smell.I have the bill with me. The complaint was lodged at Amul Customer care on 01/05/2014 with Complaint no. 25060.I was given commitment that a representative from Amul will visit our address and will get the product changed. Since then i have been following up with them regularly but there is no response. Regards Varun Narang Wz-1008, Rani bagh, Delhi-110034 +91-[protected]
                      Aug 14, 2020
                      Complaint marked as Resolved 
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                        A
                        angelde
                        from Bengaluru, Karnataka
                        May 6, 2014
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                        Address: Bangalore, Karnataka

                        I purchased Amul rose milk and found few glass pieces at the end. i reported this to the store people they asked me to contact area manager. When I did contact the area manager they did not respond properly. well the bottle was opened in the store and store manager stands as a witness and few other customers.
                        The store where the drink was purchased was Basveshwar Nagar Bangalore. And the date of purchase was[protected]
                        The batch no: MAH0302.
                        I hope you take necessary action regarding the matter.
                        Thank you
                        +2 photos
                        Aug 14, 2020
                        Complaint marked as Resolved 
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                          thadani_ravi
                          from Mumbai, Maharashtra
                          May 5, 2014
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                          complaint for distributor

                          Raspected Sir, Hello Sir Iam Ravi From Ulhasnagar, I have Ice Cream Parlour Named MALL At Netaji Bhatia Road Ulhasnagar-4. Pin-421004. I Recently Opened That Parlour. My Daily Sale Is Upto Rs. 15000 From Ist Day the disritibutor Giving Me Trouble For Material Even He's Not Answering our Calls. And I had Talk To Other Ice Parlour Owners They Also Not Satisfied With This Distributor's Service they also said that he's not picking up calls...
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                          Niraj Tiwari
                          from Mumbai, Maharashtra
                          May 1, 2014
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                          Address: Thane, Maharashtra

                          Dear Sir, I wish to draw your attention to the wrong practice germinated in the local retailers of Thane (Shreenagar) of Maharashtra. These retailers including an Amul outlets is charging Rs 1-2 extra per packet, over and above MRP. I fail to understand how can some one charge above MRP. Doesn't the company provide the comission to its distributor. This practice is being followed even for other milk products. As milk and milk product form basic necessity of common man, I urge a strict action against such retailers.
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                            informerabc
                            from Bhikhi, Punjab
                            May 1, 2014
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                            Address: Ludhiana, Punjab

                            Hi,
                            This is to inform you that the suppliers of de oiled cake from punjab are mixing the highly unspecified products in it.
                            They are using high percentage of LSP, Khapra and other bad products which will greatly effect to the animals. some of the staff members of Amul dairy are also involved in it including your lab workers which testify it.
                            This adulteration results into cancer and less quantity & quality of milk. The copy of this letter has been sent to Central Vigilance Commission for enquiry. So, kindly take necessary action to control this adulteration.
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                              Samir Kumar Chakraborty
                              from Nagar, Rajasthan
                              Apr 28, 2014
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                              Address: Kolkata, West Bengal

                              I am running a retail shop named M/s J.B.S. Enterprise at 1/54, Ashoknagar Colony, P.O.- Regent Park, Kolkata-700040, I am selling all products of AMUL Brand. Unfortunately tour Ice Cream Division is very much reluctant to pay regular visit to my shop.In absence of their visit I am unable to commit for availability of your ice cream to the consumer. this is one part, the second part is your authorise distributor may or may not visit my shop as they are busy otherwise. Moreover there is no system of taking order in advance and whenever they fortunately visit my shop without main items which lot of inconvenience to satisfy end users. Thus I request you to look into the matter and ensure regular supply of your ice cream products. With Regards, S.K.Chakraborty Mobile No-[protected] Email - [protected]@yahoo.co.in
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              Amul / GCMMF customer support has been notified about the posted complaint.
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                                dipmodi
                                from Bhopal, Madhya Pradesh
                                Apr 25, 2014
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                                Address: Anand, Gujarat

                                I had visited amul shop At amul dairy road at anand to buy 2 bags of amul gold milk. I had given him 50 rs and he denied to give milk because i had not bring the change and i have to wait for 20 Minutes. After that he asked me to buy plactic bag of amul then i have to buy that bag and than he gave me milk. It had happned a lot where they ask to buy different products of amul. I request you to keep humble shopkeeper And keep enough change At shop.
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                                  Mayukh Ghosh
                                  from Pune, Maharashtra
                                  Apr 21, 2014
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                                  Address: Bangalore, Karnataka

                                  Dear Amul Team, I am a great fan of Amul Butterscotch Bliss.I frequently buy the 540g box. Yesterday I bought a box of Butterscotch Bliss of 540g (Rs. 150) from Reliance Store, Whitefield, Bangalore. While eating I found a small hair inside the box. Please take measures against such foreign contamination. With Regards, Mayukh Ghosh. [protected]
                                  +1 photos
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                                    ankitasood
                                    from Shimla, Himachal Pradesh
                                    Apr 18, 2014
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                                    Address: Shimla, Himachal Pradesh

                                    Hi I just opened a packet of amul cheese and I was amazed to see fungus on one of the cheese slices. This is something that we cannot even think about amul!!! The 200g packet was properly sealed so I believe that it is the company's fault and not the vendors!!!

                                    The packaging is of March 2014
                                    Batch No. KFH0611
                                    Location Shimla, Himachal Pradesh

                                    Kindly revert on this !!

                                    Ankita Sood
                                    [protected]
                                    ankita.[protected]@gmail.com
                                    Shimla, Himachal Pradesh
                                    +2 photos
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
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                                      rohakh
                                      from Noida, Uttar Pradesh
                                      Apr 17, 2014
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                                      Address: Ghaziabad, Uttar Pradesh

                                      This is to bring to your notice that from last couple of days quality of full cream milk has been degraded badly. Even the packet of the milk seems to be bit dubious as the packet quality has also been tainted. This is also being visible in the by products i.e. curd and cream etc. Please look into this immediately as it may hit the health of the adults and kid. My Details are for you to limit the span of investigation on this subject - Consumer Name - Rohit Khanna Address - 401B, Gaur Valerio, Ahinsa Khand - 2, Indirapuram, Ghaziabad, Utter Pradesh. Contact # [protected] Email ID: [protected]@outlook.com
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
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