Amul / GCMMF Complaints & Reviews

I bought an Amul Fundoo milk chocolate with the Batch Number KIP1811 & packed on 06/12 from a Retail Shop in Bangalore 560076 on 1-Oct-2012. while buying the chocolate the pack was intact and neat. But when I opened the pack to give to my two year old daughter, I was shocked to see live worms in it and it had turned completely bad.

If I had an older child I would have given the whole packet to the child and could not imagine the consequences. This kind of carelessness was least expected from the reputed brand. As a responsible parent , I am greatly disappointed and disturbed by this incident. I went back to the shop to complain and they suggested to complain to Amul's customer care. I had registered a complaint on their website and email, However there is no response from them.

kindly do the needful to avoid such mistakes/carelessness and take necessary steps to ensure the quality of your products of which most of the consumers are innocent children. I am writing this mail to ensure that no one gets affected in the future.

hello sir/mam;
i want to let u know that dealer of amul milk are selling milk at higher price than it's MRP
they say that i[censored] want milk at it's mrp than collect it before 9 am then after we will charge 1rs per 500 ml
i want u to please take some action against them
his address is
amul parlor,nadiad road,
kathlal chokdi,
kathlal-387630
Dist:- kheda
thank u

Respected Sir / Madam ,

I have bought out 6 # Shakti milk bag from Paldi , At the time of
boiling at Home on the same day , We found that milk was not in good
condition.

This happened to all bag while checking one by one.

Immediately we have informed & logged complaint by me to local
customer support :[protected] on same day with all required details
requested by the person

Complaint Number - 688
Date of Purchase -3'rd September
Batch # GA040912AR3 / GA040912B153 / GA040912A143


Even after number of follow up we are not getting any solution.

Really it is surprise to see such type of response from one of the
major milk federation.

If will not get response / solution we force to take up with Chairman
of Amul and consumer support.

Regards,

Bhavesh Shah

Hi,
This to share my experience regarding the type of Amul Taaza Milk packets that we receive everyday. From quiet some time I was getting milk which tasted a bit sour and wierd. Even the curd formed form the milk was very watery and sticky in consistancy. The milk had also curdled qute a few times . But on 30th August 2012 when I checked the Packects closely I realised there was a difference on one edge of the packing , which was smooth than the rest of the package. I Immediately contacted the customer care no. given on the pack and the CSE told me to call Mr Santosh who handles the Kandivali Area Distribution Incharge. When I called Santosh, he gave me no. of Mr Manoj Kavike and said he is in charge of milk distribuion in my area. So I called Manoj , who very coolly said that he was busy right now and would come in the evening to check the packets. I waited for him the whole evening, but he he did not appear. I called him the next day again and he very shamelessly said that he had forgotten about my complaint and would definetly come today evening. The same thing happened again I waited and he did not turn up. Next day I called Santosh again and he assured me he will see to it that somebody will take care of my complaint immediately.Today is the 4th Sept 2012, so this is going on from past 6 days, but nobody has even bothered to revert back, forget about taking action. In the meanwhile I had also warned my delivery vendor and since then I am getting proper milk packets .

But the thing which bothers me is the casual attitude of the authorities in charge for whom a complaint about adulteration is so unimportant that they do not have the time to come and check the milk packets. I also want to know if I' m only one who faced this problem or everybody in the Asha Nagar area or the whole area is receiving adlterrated Amul milk packets.

Amul milk packets have poor quality milk and even there are packets which have 1.5liters of milk instead of 1 liter. Same sized packets of milk have different quantity..some are only half full while others are filled up to the top, if these packets are emptied and dimension of the packet are measured...it is exactly the same. which means that there is a problem.

The problem is not limited to milk but other products like butter milk have the quality issues too.

Milk is very necessary drink for our children . If the milk is not good or mixed with other injections and Kerosene then its very harful for our socity and for our children too.

This should be stopped by taking strick action by the government so that everyone in our country get good quality of milk .

Yesterday my whole family is suffering from bad quality of milk which we had buy it from More General store. We had buy 2 ltrs of Amul Taza Milk which includes kerosene and as human being can't drink . Even after drinking that milk my baby who is hardly 1.5 year started doing Vomiting.

Who will be responsible for all this on our country. This type of products should be banned for the year only then they will came to know which the meaning of life or else we have to tell the company person to drink that bad quality of milk so that they will realise the meaning of life .

If you need the sample of the milk then I had also save that with me at my home .

No one can drink that milk as its give us faul smell

Kind Regards,

Umesh Sharma
B 2 , 22 , 2nd Floor Ved Vihar , Magarpatta Road , Hadapsar Pune
[protected]

Dear Sir/Mam,
on 17-08-12 I purchased two bottle of Amul cool kesar flavoured from a society market where I am staying in Jamshedpur for few days due to some official work, on 18-08-12 in the night I opened one of them, As soon as I drank the last sip I felt something inside my mouth, I immediately go to Washbasin for vomit, then I saw the very small - small fine glass in Washbasin, I was surprised & shocked to see this thing, what the Amul Dairy is doing with human being's life,
to confirm the glass in milk again I draw the rest milk on my palm,
man what the hell is going on .....i was senseless, what I did b'coz some of the pieces I have swallowed with milk earlier, Now I am not feeling ok, so first I decided to aware all the amul lovers about the truth as well as amul too. If something going wrong to my health then Amul will be responsible for that.

I do not have the camera otherwise I would share the glass piece & bottle, but both things are with me & I will take the necessary action when I will reach to delhi.

They don't care for anybody's life actually amul is playing with our life.

The batch no. of this product (Amul cool kesar flavoured) which is given on the bottle neck is...

KPP 165 A3 13 JUN 12

Here in Airoli sector 4 there is a shop Mataji Dhanya Bhandar. The shop owner there charged Rs.1 extra on purchase of 1/2 litre packet of milk. Everyone is paying without asking. Also on packaged cold drinks bottles they are demanding Rs.2 everytime as a cooling charges.
Is it legal to pay extra on MRP?
Everywhere everyshops in this area demand extra for cooling charges. When will this stops?
I think there is a shop owner's lobby that rules here to extract more money from consumers.

Dinesh Giri
Sector 4, Airoli,
Navi Mumbai-400708

YOU ARE A RENOWNED NATIONAL COMPANY AND ALL PRODUCTS SUCH AS BUTTER, MILK, CHEESE, GHEE ETC. ARE OF VERY GOOD QUALITY BUT HERE IN TRICITY; CHANDIGARH, PANCHKULA, MOHALI, "AMUL GHEE" IS OF VERY LOW GRADE QUALITY.
I HAVE PURCHASED "AMUL GHEE" FROM GRAIN MARKET OF SEC-26 CHANDIGARH WHICH COSTS ME RS.320 IS OF VERY BAD/LOW GRADE. HAVE NO TASTE, NO NATURAL SMELL AND NOT MELT NATURALLY EVEN IN HOT SUMMER DAYS.
AGAIN I HAVE PURCHASED SAME GHEE FROM "RELIANCE FRESH STORE" PANCHKULA FOR AUTHENTICITY BUT HERE IS SAME GHEE HAVING NO NATURAL SMELL, NO TASTE AND HAVING MELTING POINT HIGH.
I AM SOME BIT DOUBTFUL THAT FAKE GHEE IS SUPPLYING HERE WITH AMUL BRAND POUCH VERY HEAVILY.SO BY THESE LINES I JUST WANT TO REQUEST THAT KINDLY TAKE THIS MATTER SERIOUSLY FOR SAKE OF COMPANY AND HEALTH OF PEOPLE OF INDIA.
THANKINGYOU
YOURS FAITHFULLY
HONEST CITIZEN
CHANDIGARH

I purchased 3 litres of milk from a shop Raj Purohit Sweets in Keshav Nagar, Mundhwa. The milk has a terrble chemical taste to it in all 6six 500 ml packets. Please check the shop/ditributor for adulterating the milk

hello there,

I bought 4 amul chocolates and found some fungus and inscets in that so little bit upset and definately not happy about the amul chocolate thing.
As a social person I would like to mention this issues in public through newspaper,news channels and some other media as a part of 'public awareness'.
I am sending this message just to imform you about your products quality and standards.

thanking you.

best regards

Ajit chaudhari (Amul''s consumer)

I am a regular user of dairy products and go with big brands only as i assume that they r safe to use to the fullest extent but to my surprise I recently discovered a big flaw in some products of AMUL. Firstly it was hard to believe that it can happen with a company like AMUL where safety standards are so high and they set benchmark standards for others as well. Few days ago I purchased 1 Ltr tetra pack of Amul butter milk ( Masti Chach ) and there were few warnings mentioned like dont buy puffed or leaky packs , best before 180 days from manufacturing date , needs no refrigeration till opened etc but i was wondering what to do with the product once it has been opened . Generally what we see in similar category products that once u break the seal u r required to strictly refrigerate the product and consume within 24/48 hrs only but this kind of warning was no where written in the pack. so i thought may be it can only expire after 180 days only whether u break the seal or not so i used to consume it daily along with my family members for several days after opening but after few days i realized that the taste was deteriorating slowly day by day. As i wrote before that there was no warning mentioned after breaking the seal what to do with the product i ignored the taste and kept on having that buttermilk till a day when i suffered with serious health conditions just after a little while taking that buttermilk in the morning. i just purchased AMUL KOOL LASSI 1 LTR pack few days ago and i am seeing that no warning has been mentioned in that pack also about what to do once u open the seal. I need extremely strict action against AMUL for this horrible act & i need full compensation by AMUL for this stupid act of playing with one's health.

Product code:[protected] Mfg date:[protected] Exp date:- 180 days from Mfg date Amul Kool chocolate flavor. i hope i get a respond for my complaint as soon as possible before i can walk down to the media and court......

Dear sir/Madam,
I stay in KLharadi, pune. The grocery shop "OM Super Store"right opposite(and opposite to Zensar Pvt ltd) to my apartment charges higher price for amul taza milk. He charges 30rs per litre where as the printed price is 29 rs. This can be checked when anyone walks in and ask for milk at this place. When I raised objection, the shopkeeper misbehaved me and also challenged me to complain with the authorities against the shopkeeper.Shopkeeper also given reason that one rupees for Electricity charge.

May I bring it to your kind attention that this kind of loot is really encouraging other shop keepers to sell daily need stuffs higher than the mrp. I request you kindly to take appropriate action against these kind of shop keepers.

Please update me for the above complaint.

Piyush

Dear Sir,

All distributors in Samalkha are selling Amul Milk to customer at a higher rate of Rs 2 than its MRP which is illegal as per Sales of Product Act. So i cant Understand why the Marketing & distribution department of Amul Milk are not taking action for the same. MRP is the maximum Rate beyond which no company is bound to sale its product to its customer. Unnecessary all the consumers are suffering for the same.Amul...

THIS IS FOR YOUR KIND INFORMATION THAT WHILE HAVING A BITE OF AMUL CHOCOLATE I FOUND A PIECE OF BROKEN GLASS THAT I WAS ABOUT TO BREAK THINKING IT A PIECE OF ALMOND SEED. UNFORTUNATELY I COULDN'T BREAK IT AND INSTEAD WHEN I TOOK OUT THE BIT I FOUND IT A PIECE OF BROKEN GLASS. THE INJURIES ARE MINOR.BUT NEED A PROPER HINDRANCE TO THE GRIEVANCE.

I HAVE A SNAP OF THE SAME WHICH CAN BE PROVIDED IF REQUIRED.

REGARDS,

SOUMIL KUMAR
[protected]

Dear,
Sir/Madam,
I have a concern with AMUL, MAHANAND milk Prise in MMRDA,DURGA NAGAR,JOGESHWARI(E),MUMBAI area.
I am finding milk is very costly in above mention areas. Now most of the booth and retailers are charging Rs.1 for 1/2 ltr packet.I used to buy 2ltrs in a day and i am paying Rs.4 extra per day.By this in a month i am paying Rs.60 extra in a month. I have lived in Gujarat , Ahmedabad, Baroda ,borivali but I am facing this problem in this area.
Rest of the places they are charging the price of milk which is mentioned there in their Packet.If we asked he telling that he is charging for referigerator maintanace.How other states are maintaing their referigerator? or "madam aapko lena hai tho lo nahi tho jao".I felt like we dont have the rights to ask them.
If this is the case how we survive here in Mumbai.
Location : MMRDA, DURGA NAGAR, JOGESHWARI(E),MUMBAI

I request you to pls do the needful...

Volunteer

Dear Sir,

I have purchased 100 gms Amul Butter from shop in East of Kailash,C Block, Market, On opening the box found black spots in butter.
Please look in the matter and arrange replacement otherwise have no option to escalate the matter with other authorities.
I have the box with me.

RAJAT VOHRA
[protected]

There are many shops in Pune selling products which have expired 4 years back. One of them is Shining Star located in Sunshree Apartments, NIBM Road, Pune. Some action should be taken by Amul to recall products which have reached expiry. We were recently offered an Ice cream of the year 2008, when it expires in 6 months. This happened on 21st April 2012....

Dear Sir,

Many distributors like Shivam Diary Farm, Akruli road, Kandivali(E) nearer to Kandivali (East) Station, Shri Rajalaxmi Milk Center, Near Chitra Beauty Center, Ashok Chakraborty Road, Ashok Nagar, Kandivali(East) are selling Amul Milk to customer at a higher rate of Rs 2 than its MRP which is illegal as per Sales of Product Act. So i cant Understand why the Marketing & distribution department of Amul Milk are not taking action for the same. MRP is the maximum Rate beyond which no company is bound to sale its product to its customer. Unnecessary all the consumers are suffering for the same.Amul is a brand company in our India and it is not able to take action to its distributors for selling its product higher than its MRP, Amul co is silent for it???? It is Illegal. If Amul Milk Comapny will not take any action to the said distributors in Kandivali(E). Then I will Go to Consumer Court And lodge a complaint against Amul Milk Company after that Amul Co will get the responsible for that.

So I request you to take a strong Action against the said distributors as i had bought the milk yesterday and the shopkeeper was argumenting with me for the same and told that Complain it to whom you can complain. It is very bad and unfair as they are doing illegal things and beyond that they are behaving rude to all customer???

Plz take strong action against the said distributors so as to avoid consumer court complain

Thanks,
Sambid Pradhan

Mobile- [protected]