Amul / GCMMF Complaints & Reviews

Dear Sir,
Yesterday evening I purchased Amul Ghee 1 Kg paper box container from
local market at Jawala Heri, Paschim Vihar, New Delhi-110063 and
opened just half an hour ago. Ghee is in complete liquid form with
orange in colour. It also gives diferent in smell. We are regular
user of Amul Products. Ghee always in light cream or white in colour
whereas today it is in orange colour and give odd smell.

You are requested to send your representative immediately and get it
changed. I am giving below my address and contact number.

I have also sent the complain on e-mail "[protected]@amul.com" today morning at 7.55 AM but still I have not received any phone call or reply to my mail.

Thanks,
D C AHUJA
A-2/140 Prateek Apptts.,
Near Jawala Heri Petrol pump,
Paschim Vihar,
New Delhi-110063

Phone No.[protected]
Mobile : [protected] / [protected].

I purchased one Ltr pack of amul ghee from Dehradun market. Detail of pack,

Date pack[protected], Batch no.GAK 154, Price Rs.290/-

this ghee is having solid pieces in it while ghee in liquid form. It seems that there is something mixed in it which is harmful. Please look into the metter and do the needful for our satisfaction.
A P Nautiyal

I bought a packe of Amulya Dairy Whitener 500g on 16/8/2011 from Reliance Fresh, 60ft road, Bhayander (W). This packet has got an MRP Rs 119.00 with an offer of Rs 5.00/- off on MRP. This offer is printed boldly on the front side of the pack. But instead of giving Rs 5.00 off they are charging full MRP Rs 119.00.
On top of that this shop has got a price-lable of Rs 124.00 on the shelf for the same product. When I confronted with the Shop Incharge Mr. Pankaj Diwedi about Rs 5.00 off, first he was trying to convience me with some wrong explanation and then he told me we can't give you Rs 5.00 off. If you want to buy it, it's up to you or you forget it. I gave a written complain at the same time in shop in the complaint book. Later I sent a mail with complaint to Amulya Dairy company. On not getting any respond finaly I called up the company's help line and spoke to Ms Ruchi on 18/8/2011 and she told me the shop has charged me extra. And she is going to take up this issue with Reliance Fresh's Management. Then I sent a mail with complaint to Reliance Fresh as well. But none of them has got back to me yet. Can we expect this kind of customer services from two big corpotates of the country?

I have just bought a Amul masti dahi it cost rs10 but when i opened the Dahi its out dated item in newly packed wrapper and when i go to to shop to return this product he sayed its not mne fault and talk to Amul customer care but one received my call .
I need help the company is fraud and they cheat people its not quality. Its totally looks like a liquid milk because dahi looks totally diiferent may be wah zama hua hota hai.

respected sir,
I am a retailer of amul milk and my retail shop is hindustan dairy, shop no. 7 c-block market anand vihar, delhi-110092. the yesterday supply that we got from your distributor raj dairy, located in jhilmil colony was found to be full of comlaints.. we are still getting the phone calls from our customers for complain. the complain is found in overall in the whole supply. i am myself consuming amul milk 2 liters of amul gold and 1 liter of double toned milk nd it also got bad.
i would request you to take corrective actions as soon as possible refund us as quickly as possible as we are lossing our customers and you are also losing your big brand name which provide customer the quality products.
krishan lal pruthi
hindustan dairy, shop no.7, c-block market, anand vihar, delhi-110092
contact no. [protected]

Dear Sir/Madam,

My family is a regular customer of Amul Taaza & Amul Gold milk (make) from last couple of years, which is supplied by one of their distributor Gokul Dairy at a shopping complex, opposite east end apartments,gate number - 2,new ashok nagar ,mayur vihar phase 1,extension,Delhi -96. Today after receiving the milk we got it boiled but immiediately it was spoiled,since our neibhour Mr Rahul Uniyal also use the same brand and services from the same distributor ,my father asked them about the status of milk they also faced the same problem,without waisting any time my father went to the distributor regarding the complaint but he was totally shocked as the distributor not only misbehaved but used harsh language and of the view that no body will listen to our problem in the Company,my father in compulsion purchased Mother Dairy milk from the same distributor and he is a senior citizen of 75 years age who expects a good behaviour from the seller but in return such a insulting behaviour that he is still in a mental shocked.
Keeping in mind Amul being one of the great & esteemed organization which really cares for their customer ,resolve there grievences will take strict action because in todays cut throat competition no body wants to loose their customer and bad brand image .
Expecting a speedy and prompt action from TEAM AMUL.
Please feel free to contact me.

Regards,
Sudeep Srivastava
Area Manager (Marketing)
North India,
JAIPRAKASH ASSOCIATES LTD.
( Cement Division )
Noida.
U.P.
[protected]@redffmail.com

We Shiva Pharmachem Ltd. purchase 20 bag of Amul pack milk everyday. Last three to five days we are noticing that the milk was not good in taste as well when it was hot it smelling badly and foam blow up in the milk.

we think that the milk was made by milk powder. it's taste also like powder milk.

Amul dairy in vadodara increasing price every month but the quality of the milk was bad.

Amul Dairy have not managing quality and doing pure business giving bad and unhealthy milk to the people.

R/ Sir,
We had taken the Amul's Milk from last 10 - 12 days from different retailers in Gunjan Vapi area. I have observed the New MRP is stamped Rs. 19/- instead of cancelled Old MRP Rs.18/- on 500 ml pack of Amul Milk.

As per the law, the new prise have to printed or print with ink jet. If new MRP print on Old Pack then Old pack should be cancelled first. New MRP stamped with Rubber stamped is not allow.

I have observed the new MRP stamped with rubber stamp without cancelled the old MRP.

is it done by Company or Retailers end?

Costomers like me are given more rupees without paid more tax by company.

The Photo is attached for your reference.

Kindly look into the matter immediatly.

Regards,
Dipen Raval
M - [protected]

I stay at Hadapsar, Pune. The shoppers at DSK Sunderban society takes Rs. 2/ltr (i.e. Rs. 38/ltr) more for Amul Gold Milk. They say that the price has been raised but the bags are printed with old price.

They are doing it only because other milk (Chitale, Warana) has raisen the price.

The 500ml packed Milk of Amul costing Rs.14.50 & Mahananda for Rs.14/- is sold at std price of Rs.16/- to the consumer (i.e Rs.2/- more than MRP). The milk is sold at such high price in whole Versova Village located at Andheri-W. I gave warning to the shopkeepers and told him that he cannot sell the Milk at these prices, he backanswered and said do whatever you want, you cannot damage my business. I feel why consumer has to pay Rs.2/- daily for the product like milk which is used everyday by everyhouses. In this inflated rates if dealers also charge more than how the common man will survive.
Action need to be taken on such small dealers.

Hello,

On July 6th 2011 I purchase half kilo of Amul Butter from 'Purohit Sweets' in Sasane Nagar, Hadapsar, Pune.

While my stay in Bahrain I used to purchase the same Amul brand of Butter and would convert the butter to Ghee - a fairly simple process. The Ghee produced would be of perfect taste, color, texture and fragrance.

Now, back in Pune, Hadapsar - I purchased the amul butter and tried to convert it to Ghee but to my disappointment the Ghee produced is of very inferior quality very pale yellow color, absolutely no smell, tastes insipid and more over the melted so-called Ghee also produced white colour foam which remained in the same form even after the settlement. Instead of giving ghee its golden yellow color, after the settlement the ghee became almost white in color very similar to 'Dalda'.
After the so-called Ghee consumption, I had stomach upset for two days.

Would 'Amul' look into the matter or I shall have the local Health department check into it. I do not mind purchasing another block of Amul butter and submitting it to local authority.

WHY THE PRODUCT EXPORTED IS SUPERIOR TO LOCAL PRODUCT OF SAME BRAND ?

We are the user of Amul milk products. We have joint family and daily usage is approx 10 kg of Amul tone milk in our family . Today the 6Kg milk that we bought in the morning from the shop at Patparganj village , delhi includes 75% of water into it. We kept one packet of it to show you for the proof purpose. Also we have observed that its quality is decreasing day by day . Sometimes it comes in yellow color. We have got fed up with these issues.When we tried to call on the phone number given on the amul packet ,nobody is receiving .So please look into the matter as soon as possible and also inspect the milk sample available with us.

Also the amul milk available in this particular area can only be consumed for one day i.e on one day usabilty and afterwards get expired..if you want to contact us please call at [protected]

we got a pack of dahi yesterday,i.e.27th june,2011 from a retail store,having following details:
retail store name: ratilal devshi & sons
area of store: m.g.road,goregaon(west),mumbai-62,maharashtra.
company : amul
product: masti dahi
packing cover lid: amul dahi,B.No.UAK 1743,Pkd :24,june 11
carton containing dahi mentioned: sumul skimmed milk curd,surat distributionmlik,sumul dairy rd,surat,MPPO Reg.No.75/R MMPO/93.

kindly take this in consideration

dear sir

vaibhav lakshmi general store, tulsi dham sak market road, bharuch, is taken Rs. 19 for 500ml Amul gold milk packet, which is Rs. 1.5 more than MRP.
please do the needful.

thanks
Regards
Bhavesh

Hi,
Shopkeepers in Bhayander sell the milk of 1/2 lt at Rs 14.50 or Rs 15. The MRP on the packet is Rs 14.
Shopkeepers say the prices have hiked, but then the argument is why to sell more than the MRP. if the prices have hiked then the new MRP should be on the packets.

Hope the Consumer Forum Department would take some action on it.

I had purchased Amu Taaza - 1ltr milk on the 7th of june 2011 from the outlet no 2491 at goregaon west.
Immediately coming home after getting the milk I set it to boil but it became spolit on boiling point. When I went to the milk distributor no 2491 he refused to re-imburse the money & he did not give the replacement also. Please provide justice as he must be cheating innocent customers like me who purchase milk from the same outlet. So this is not a mere question of cheating a single customer but scores of people who are forced to accept his deficiency in service.

I'm resident of Vasundhara Ghazibad (Uttar Pradesh),Im purchasing Amul milk(both full cream & toned) from 3yrs regularly.

1. milk(both full cream & toned) is totally adulterated with chemicals due to which colour of milk always keeps on changing(such as deep yellow).

2. some type of oil is always floating on the surface of milk(full cream)

3. The taste of milk is horrible.

4. If the milk is pure then it must be spoiled with in 2 or 3 days(if not boiled),but this milk not spoiled even in weeks.That shows it's adulterated nature.

Well, list of problems with Amul milk are too long to explain but wrote the major points.
This is my heartly request that you must save your brand goodwill & quality by punishing the right persons doing wrong things,you must not loose your customers with no fault of yours but fault of other shopkeepers.

Please take rapid action against this adulteration.
You can reach to me by Email- [protected]@gmail.com

There was not any delivery of milk on[protected] i was humiliated in front of customers. i called MANISH the A.S.M of company but he did not picked up instead does a message that he will call back later.and i called another a person YADAV the transporter but he said that he does not know anything. then i approached Anand dairy in Gujrat but ther did not received my call. i was help-less and customers were ridiculing me.

lokesh kumar

Dear Sir/Madam,

From last 1 month i observed AMUL milk supplied in Durg (C.G.) is mixed with some chemical. AMUL Milk test is very much different.

For your verification you can take sample from Tripti Restarent, Padmanabhpur , Durg (C.G.)

Please take this application on behalf of public. Impact of this milk is very much adverse on public in long term

I am expecting immediate and positive action from your end.

Thanks

Regards

CA.SANJOG R. JAIN
Mo.No. [protected],
[protected]

This is to inform you that I had purchased a AMUL milk product " AMUL KOOL MILLK SHAAKE Badam " on the 6th May , 2011 from GITA STORES , Purbasha Corner Place Market , Nayabad Avenue , Kolkata - 700094 . The product was fully rotten , curdled and extremely smelly , I had to vomit it from my mouth immediately after drinking the above said product . The product caused me severe stomach upset for which I had to take medicines to improve my condition .

On the 7th of May , 2011 , I reported the incident to the AMUL r customer care phone number[protected] which was printed on the container of the product . The person who took my phone call asked my name , address and phone number and assured me that somebody from the Kolkata Office will come to inspect the product container and also the remaining product in the container .

On the 9th May , 2011 , I sent an e-mail to the AMUL customer care e-mail address printed on the container - " [protected]@amul.com " .

Till date , nobody has yet contacted me or has come to my home to inspect the above container and the above said product . The product has a manufacturing date of Feb 2011 printed on ther bottom of the container with a Serial Number / Bar Code :[protected] embossed on the container of the product .