Horlicks India
GlaxoSmithKline PLC
Customer satisfaction rating: 45%
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Horlicks India Customer Care

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Central Quality GSK Consumer Services
Gurgaon
Gurgaon District
Haryana
India - 122002

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Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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45%
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Horlicks India Complaints & Reviews

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The 1 kg pouch I have purchased is tasteless and have black material floating. I am afraid if something happen to me after...
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We hereby register our strong disapproval to see bollywood actors/actresses as Brand Ambassadors...
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Horlicks distributor from Jharsuguda, Odisha is not supplying horlicks to our shop, every time they make excuses such as no one available to deliver the product..

Need your support to discuss and fix it..
Aug 08, 2021

Complaint Status

Horlicks India customer support has been notified about the posted complaint.
Dear Ajay,

Thank you for reaching out to us.

To help us assist you further regarding retailer or distributor complaint, we request you to contact us on[protected] or email at Levercare.[protected]@unilever.com.

Our advisors will be happy to assist you.

Warm Regards,

Maria Shepherd
Levercare Expert
We’re here for you - www.hul.co.in/contact/
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    Hi Team,

    My father, B Vaman Pai is a retailer, owner of Balaji Traders shop. We purchased Horlicks Classic Malt 500grams product. However, it was not sold out and 2 packets (500gram each) has been expired. We requested the Arun Agency ( Agency which deliver the product to us) to take the product back and refund the money however, they declined to take the expired product. Could you please look in to this and help us to return the expired product?

    Please note that we have already raised this issue by contacting to your toll free number and it was promised from your end to contact us back within 2 days. However, no one contacted us till now. We again contacted to toll free number twice and again they told us the same. Even I have raised the complaint through email but no response.

    Please look in to this issue as soon as possible.

    Regards,
    Trapthi
    Jul 19, 2021

    Complaint Status

    Horlicks India customer support has been notified about the posted complaint.
    Dear Trapthi,

    Thank you for reaching out to us.

    To help us assist you further regarding retailer or distributor complaint, we request you to contact us on[protected] or email at Levercare.[protected]@unilever.com.

    Our advisors will be happy to assist you.

    Warm Regards,

    Maria Shepherd
    Levercare Expert
    We’re here for you - www.hul.co.in/contact/
    1 Comment
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      [Resolved]

      I have purchased horlicks regular last week, it tastes different like no fragrance, no taste and color is also brown and some hard substances are there. Previously my child was liking horlicks but this time she is not liking that and she too tells this is not horlicks. What kind of cheating and fraud you are doing to the consumers, this is not spared
      Aug 5, 2021
      Complaint marked as Resolved 
      Jul 01, 2021

      Complaint Status

      Horlicks India customer support has been notified about the posted complaint.
      Dear Consumer,

      Thank you for reaching out to us.

      Please accept our sincere apologies for the inconvenience caused.

      To help us assist you further regarding Horlicks, we request you to contact us on our toll free number[protected] or email at lever.[protected]@unilever.com

      Our advisors will be happy to assist you.

      Warm Regards,

      Maria Shepherd
      Levercare Expert
      We’re here for you - www.hul.co.in/contact/
      Dear Consumer,

      Thank you for reaching out to us.

      Please accept our sincere apologies for the inconvenience caused.

      To help us assist you further regarding Horlicks, we request you to contact us on our toll free number[protected] or email at lever.[protected]@unilever.com

      Our advisors will be happy to assist you.

      Warm Regards,

      Nishi Nair
      Levercare Expert
      We’re here for you - www.hul.co.in/contact/
      Dear Consumer,

      Thank you for reaching out to us.

      Please accept our sincere apologies for the inconvenience caused.

      To help us assist you further regarding Horlicks, we request you to contact us on our toll free number[protected] or email at lever.[protected]@unilever.com

      Our advisors will be happy to assist you.

      Warm Regards,

      Maria Shepherd
      Levercare Expert
      We’re here for you - www.hul.co.in/contact/
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      3 Comments
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        [Resolved]

        Yesterday I bought an horlicks but it is smelling and tasting some strange ...I request you to please check it and give me response about it ...
        Aug 5, 2021
        Complaint marked as Resolved 
        May 07, 2021

        Complaint Status

        Horlicks India customer support has been notified about the posted complaint.
        Dear Abhi,

        Thank you for reaching out to us.

        Please accept our sincere apologies for the inconvenience caused.

        To help us assist you further regarding Horlicks, we request you to contact us on our toll free number[protected] or email at lever.[protected]@unilever.com

        Our advisors will be happy to assist you.

        Warm Regards,

        Maria Shepherd
        Levercare Expert
        We’re here for you - www.hul.co.in/contact/
        Dear Abhi,

        Thank you for reaching out to us.

        Please accept our sincere apologies for the inconvenience caused.

        To help us assist you further regarding Horlicks, we request you to contact us on our toll free number[protected] or email at lever.[protected]@unilever.com

        Our advisors will be happy to assist you.

        Warm Regards,

        Nishi Nair
        Levercare Expert
        We’re here for you - www.hul.co.in/contact/
        2 Comments
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          [Resolved]

          Horlicks are not supplied by in our area Distributor properly. So I request you kindly slove my problem.
          Aug 5, 2021
          Complaint marked as Resolved 
          Apr 19, 2021

          Complaint Status

          Horlicks India customer support has been notified about the posted complaint.
          Dear Santoshkumar,

          Thank you for reaching out to us.

          Please accept our sincere apologies for the inconvenience caused.

          To help us assist you further regarding Horlicks, we request you to contact us on our toll free number[protected] or email at lever.[protected]@unilever.com

          Our advisors will be happy to assist you.

          Warm Regards,

          Nishi Nair
          Levercare Expert
          We’re here for you - www.hul.co.in/contact/
          Dear Santoshkumar,

          Thank you for reaching out to us.

          Please accept our sincere apologies for the inconvenience caused.

          To help us assist you further regarding Horlicks, we request you to contact us on our toll free number[protected] or email at lever.[protected]@unilever.com

          Our advisors will be happy to assist you.

          Warm Regards,

          Nishi Nair
          Levercare Expert
          We’re here for you - www.hul.co.in/contact/
          2 Comments
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            [Resolved]

            The distributor of this area is not supplying horlicks properly.
            Aug 5, 2021
            Complaint marked as Resolved 
            Apr 19, 2021

            Complaint Status

            Horlicks India customer support has been notified about the posted complaint.
            Dear Shree,

            Thank you for reaching out to us.

            Please accept our sincere apologies for the inconvenience caused.

            To help us assist you further regarding Horlicks, we request you to contact us on our toll free number[protected] or email at lever.[protected]@unilever.com

            Our advisors will be happy to assist you.

            Warm Regards,

            Nishi Nair
            Levercare Expert
            We’re here for you - www.hul.co.in/contact/
            1 Comment
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              [Resolved]

              Taste and product ingredients are totally different... Fake product
              Aug 5, 2021
              Complaint marked as Resolved 
              Mar 30, 2021

              Complaint Status

              Horlicks India customer support has been notified about the posted complaint.
              Dear Mr. Khatrim,

              Thank you for reaching out to us.

              Please accept our sincere apologies for the inconvenience caused.

              Be assured that all our products go through stringent quality checks before they are released in the market.

              To help us assist you further regarding Horlicks product, we request you to contact us on our toll free number[protected] or email at lever.[protected]@unilever.com

              Our advisors will be happy to assist you.

              Warm Regards,

              Manish Nikam
              Levercare Expert
              We’re here for you - www.hul.co.in/contact/
              1 Comment
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                [Resolved]

                Dear sir

                I am A one supermarket Maddilapalem vishkapatanam (Andhra Pradesh)
                I have a few complaints about Distruster in vishkapatanam.

                1.His staff so rude if are in the shop they don't wait to hand over the stock.

                2. They talk very loud

                3.they don't follow any covid procedures.

                4.Distributors never take damage or expiry one time I call him about expiry he said call company. Don't call me he said like that he is soo rude and he only cash business. No credit

                Sir please take same action on it

                Distributors name is shivamsi enterprises,

                My mobile [protected]
                Aug 5, 2021
                Complaint marked as Resolved 
                Mar 13, 2021

                Complaint Status

                Horlicks India customer support has been notified about the posted complaint.
                Dear Danteswar,

                Thank you for reaching out to us.

                Please accept our sincere apologies for the inconvenience caused.

                To help us assist you further regarding Horlicks, we request you to contact us on our toll free number[protected] or email at lever.[protected]@unilever.com

                Our advisors will be happy to assist you.

                Warm Regards,

                Omkar Pawar
                Levercare Expert
                We’re here for you - www.hul.co.in/contact/
                1 Comment
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                  [Resolved]

                  I have a shop at shencottah tamilnadu pin 627809 Avm sweet at opposite bus station the new dealer is not supplly the horlicks product to our shop my mobile number is [protected]
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  Mar 07, 2021

                  Complaint Status

                  Horlicks India customer support has been notified about the posted complaint.
                  Dear Mr. Velu,

                  Thank you for reaching out to us.

                  Please accept our sincere apologies for the inconvenience caused.

                  To help us assist you further regarding Horlicks, we request you to contact us on our toll free number[protected] or email at lever.[protected]@unilever.com

                  Our advisors will be happy to assist you.

                  Warm Regards,

                  Nishi Nair
                  Levercare Expert
                  We’re here for you - www.hul.co.in/contact/
                  1 Comment
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                    [Resolved]

                    Sir/Mam
                    I am Mohammed Modassir from Nawada district of Bihar .
                    I bought a Horlick pack of 500g from a supermarket nearby my residence.
                    After opening that pack to take it with milk, the Horlick didnt give Original Taste and it seem to look dusty.

                    So i inform the manager of the same supermarket to take action regarding this.
                    They suggested me to register a complain then return the product
                    which i paid at supermarket.

                    I want my compensation i.e the cost of the pack.

                    Product details-
                    Classic Malt
                    Batch No. : 201214NB3B
                    MRP. : 229
                    Weight : 500 gram.

                    I hope that you will resolve my query soon.

                    Thank you.
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    Feb 23, 2021

                    Complaint Status

                    Horlicks India customer support has been notified about the posted complaint.
                    Dear Mohammed,

                    Thank you for reaching out to us.

                    Please accept our sincere apologies for the inconvenience caused.

                    Be assured that all our products go through stringent quality checks before they are released in the market.

                    To help us assist you further regarding Horlicks product, we request you to contact us on our toll free number[protected] or email at lever.[protected]@unilever.com

                    Our advisors will be happy to assist you.

                    Warm Regards,

                    Omkar Pawar
                    Levercare Expert
                    We’re here for you - www.hul.co.in/contact/
                    1 Comment
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                      [Resolved]

                      My self deepak Jha from Faridabad, we have found a small sand under Horlicks packet, this is unbelievable that how it is possible still it's surprising for us
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      Dec 27, 2020

                      Complaint Status

                      Horlicks India customer support has been notified about the posted complaint.
                      Dear Consumer,

                      Thank you for reaching out to us.

                      Please accept our sincere apologies for the inconvenience caused.

                      Be assured that all our products go through stringent quality checks before they are released in the market.

                      To help us assist you further regarding Horlicks product, we request you to contact us on our toll free number[protected] or email at lever.[protected]@unilever.com

                      Our advisors will be happy to assist you.

                      Warm Regards,

                      Omkar Pawar
                      Levercare Expert
                      We’re here for you - www.hul.co.in/contact/
                      1 Comment
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                        [Resolved]

                        We had bought horlicks super family pack two dats before. Yesterday evening while we were trying to prepare horlicks, unfortunately we Found worms in the prepared drink. And the left horlicks powder in the pack where also found with worms.
                        Worms in Horlicks super family pack
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        Dec 24, 2020

                        Complaint Status

                        Horlicks India customer support has been notified about the posted complaint.
                        Dear Sathish,

                        Thank you for reaching out to us.

                        Please accept our sincere apologies for the inconvenience caused.

                        Be assured that all our products go through stringent quality checks before they are released in the market.

                        To help us assist you further regarding Horlicks product, we request you to contact us on our toll free number[protected] or email at lever.[protected]@unilever.com

                        Our advisors will be happy to assist you.

                        Warm Regards,

                        Omkar Pawar
                        Levercare Expert
                        We’re here for you - www.hul.co.in/contact/
                        1 Comment
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                          I have purchased three 500g Horlicks classic malt from CSD canteen sulur (Batch No. 200318DC.PA) and I felt taste difference...
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                          [Resolved]

                          Recently i have purchased Junior horlicks of 500gm of Horlicks brand. The price for 500gm junior horlicks is Rs.209 (without any offers). The same junior horlicks and same quantity paked in cartoon box is Rs.273 & in plastic container is Rs.288. My complaint is how the price difference between plastic packet and cartoon box is Rs.64 for same product, type & quantity. And together is sold in a market. This needs serious action on the company as they are illegally declaring the MRP on their product. I have proof on that and i can submit if legal action taken on this company.
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          Sep 27, 2020

                          Complaint Status

                          Horlicks India customer support has been notified about the posted complaint.
                          Dear Consumer,

                          Thank you for reaching out to us.

                          Please accept our sincere apologies for the inconvenience caused.

                          To help us assist you further regarding Horlicks, we request you to contact us on our toll free number[protected] or email at lever.[protected]@unilever.com

                          Our advisers will be happy to assist you.

                          Warm Regards,

                          Manish Nikam
                          Levercare Expert
                          We’re here for you - www.hul.co.in/contact/
                          Dear Consumer,

                          Thank you for reaching out to us.

                          Please accept our sincere apologies for the inconvenience caused.

                          To help us assist you further regarding Horlicks, we request you to contact us on our toll free number[protected] or email at lever.[protected]@unilever.com

                          Our advisors will be happy to assist you.

                          Warm Regards,

                          Manish Nikam
                          Levercare Expert
                          We’re here for you - www.hul.co.in/contact/
                          2 Comments
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                            Please produce horlicks free from artificial sweetener and sugar. It will help people with diabetes, hypothyroidism and children. Sugar is bad for many reasons such as weight gain, blood sugar, bp, hypothyroidism, cancer risk and get hyper in mental diseases. Bad for children in overconsumption. Artificial sweetener is equally bad as it has got side effects and in children. I will be very thankful if you produce such product as my family has a problem of diabetes and hypothyroidism. It is just a feedback from my side.
                            Aug 07, 2020

                            Complaint Status

                            Horlicks India customer support has been notified about the posted complaint.
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                              Found a dead insect inside the horlicks 500g packet . I completed through email and calls no one responded yet . And is have share them photos and details as well
                              found a dead insect inside the horlicks 500g packet
                              May 11, 2020
                              Updated by Rishan Nambiyattil
                              dead insect photo
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                                We have bought a women horlicks which costs rs 299. It should contain atleast 400 grams but contains only 335 gms. Bottle...
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                                I have bought horlicks today and i am shocked too see nearly quarter portion of the content in the container is missing. It...
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