Anarkali Club — delivery different product, which was of complete damage and old

Address:	Anarkaliclub.com, 17, Nilkanth, Surat, 395004
Website:	Anarkaliclub.com

Website: anarkaliclub.com
Date of purchase: 8 may 2019
Client number: [protected]
Email id: anarkaliclub.[protected]@gmail.com
Delivered on: 15 may 2019
Amount: 863/-

Description:

I ordered red colored lehenga from this website and payment was cod. Before buying i was having some queries so called them but it was recorded voice so did not connect with them.

Then i emailed them thrice but did not get any reply that`s why i selected cod. I was expecting reply on email but i never got any.

Then i got message that order is coming from smartship.in and will be dispatched through blue dart with tracking number.

Order delivered on 15 may i got a call from blue dart delivery boy. Number: [protected].

When we opened it there was old, damaged saree. Then i immediately called that boy but didn`t receive.

Then i placed return order form from anarkaliclub website, but i didn`t get any message that we received your return order.

To return money they said they will not give it in cash, so you will have to provide either bank account number and ifsc or paytm number.

It was very doubtful for me so i gave paytm number.

Then i tried connecting them but no response at all. Then i got their facebook page i messaged over their but they blocked me.

Now i left no option to connect with them.

When i searched i got so many complaints for them., and they are doing same delivering old, damaged saree.

So i guess there are many customers who faced the same problem, i am not the only one.

Then i got that we can register complaint here, that`s why i am writing to you.

For me its not about money, but i seriously want a serious action to be taken against them.

I am looking for help from you, please help me.

Thank you so much for reading such a big description.

I appreciate you time and help.

Thank you so much!!
Tejaswini