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Andhra Bank — Amount has not been from Amazon to Andhrabank

The Oder amount of Amazon has not been refunded to my account Andhrabank
yet The reference number : 74332741117111669785758 and amount of 370/-
So could you please rectify my problem
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May 08, 2021
Updated by Yalamanchili jahnavi Without resolving they have been giving it fake one
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