Andhra Bank — Andhra Bank ATM money not received in andhra bank atm but debited in my account

I used sbi debit card to withdraw 10000rs, it was a failed transaction but money debited from card and i received money debited message next day. I lodged complaint twice with sbi team but i got status as “ATM BANK HAS AGAIN CONFIRMED THIS TRANSACTION AS SUCCESSFUL. RELEVANT DOCUMENTS SENT TO YOUR BRANCH “

Please solve the issue .
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Andhra Bank customer support has been notified about the posted complaint.
Nov 05, 2020
Updated by Nandini Yarrala
Transaction date:29th nov 2020
Nov 05, 2020
Updated by Nandini Yarrala
Sorry transaction date :29th Sep 2020
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