[Resolved]  Andhra Bank — andhra bank money debited but not transferred to other bank

Address:

Mathura, Uttar Pradesh, 281006

I have an account in andhra bank (Account no:[protected]) i had done transactions on 12/10/2018 to banggood.com through andhra debit rupay card, so due to technical failure the transactions was failed but money debited from my andhra bank account (Transaction amount is 1608 rs.)
I talked to customer care service but they are saying wait wait and wait
I have no idea what to do, so i request you please resolve my issue
I am already filed a complaint on toll-free number [protected]
Complaint no. Is (Ab[protected])
Date is 12/10/2018
Transaction no. (Postxn/rupayrazorpay/[protected]
My name: sachin kumar
A/c n. O. [protected]
Mobile no. [protected]
Email id: [protected]@gmail.com
Date of birth : 05/11/1987