[Resolved]  Andhra Bank — Debit card amount debited but not credited to the beneficiary

Address:533124
Website:andhra bank

Hi
I used my debit card for purchase of clothes on 25th of april 2017 twice for an amount of rs 4700 and 4700 respectively. The amount was debited from my account, but not credited to the beneficiary.
I made complaint through phone to the andhra bank customer care on the same day inspite of many calls also, they are telling the same answer, to wait for 15 days. My problem is not solved yet. Kindly do the needful asap.
Below are my details:
Name: bogineni sujitha
Account no.:[protected]
Ifsc code: andb0001084
Email id: yogi. [protected]@gmail.com
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Jun 16, 2017
Complaint marked as Resolved 
Andhra Bank customer support has been notified about the posted complaint.
Verified Support
May 11, 2017
Andhra Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused to you. Please reply us with your contact details to assist you further. We shall investigate and revert to you shortly.

Regards,
Andhra Bank Customer Service
May 15, 2017
Updated by yogi.hrm
Wrf your response on 11 th may 2017, reg my complaint, I am herewith adding my contact details.
My contact details: [protected] and [protected].
Kind solve my problem asap.
May 15, 2017
Updated by yogi.hrm
Dear All
I received fake calls, introducing themselves as consumer form agents.
These are the numbers from were I got calls:
[protected], , , [protected].
So beware everyone .
Verified Support
May 15, 2017
Andhra Bank Customer Care's response
Dear Customer,

We thank you for providing your contact details. We will update you soon.

Regards,
Andhra Bank Customer Service
Complaint comments 

Comments

Sir I pay the electricity bill on 4 th may 2017 through npdcl app, transaction failed but amount deducted amount is 554.60 my account no [protected]
Ifsc code 1478 please solve this

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