[Resolved]  Andhra Bank — fund transfer issue: amount transferred to wrong account when other details are correct

Dear Madam/Sir,

I have added a new payee in ICICI bank (A/c[protected] with details

Bank: ANDHRA Bank
IFSC code :ANDB0000816
BRANCH: KUNKALAMARRU
NAME: KATTEMPUDI MAHESH
A/c: [protected]

There is type error in account number (big number). However Payee got confirmed
right A/c is : [protected]

My First question is why payee got confirmed

I have done transfer for 2000/- on june 28th 2018.

While doing fund transfer it should fail, but it succeeded. When you are relying on only account number then why do you need all other details.

So far I have not got my money back.

Could you please return my money as soon as possible. If this is not going to happen I will have to proceed with legal.

Thanks
Sahithi
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 7, 2018
Complaint marked as Resolved 
Andhra Bank customer support has been notified about the posted complaint.
Jul 06, 2018
Updated by Sahithi Kathi
Please reach me on [protected]
Verified Support
Jul 07, 2018
Andhra Bank Customer Care's response
Dear Sahithi Kathi,

Thank you for sharing your query with us. To get more information on this, we request you to call on our toll-free number[protected] or you can visit at your nearest Andhra Bank branch with the help of following link http://bit.ly/2vxicW4 for further assistance.

Regards,
Andhra Bank Customer Service
Jul 10, 2018
Updated by Sahithi Kathi
I have called to the toll free[protected] so many times but there is no one is giving resolution to this problem. They are saying we can not help.

If I do not get a proper resolution with in next 7 days, I will have to file complaint to Banking Ombudsmen and then to the honorable judiciary court.
Jul 19, 2018
Updated by Sahithi Kathi
Please let me know the status of my complaint
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Andhra Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    60%
    Complaints
    1659
    Pending
    0
    Resolved
    996
    Andhra Bank Phone
    +91 40 2312 2703 [Help]
    +91 40 2312 2693 [Help]
    +91 22 2261 8335 [NEFT]
    Andhra Bank Address
    5-9-11, Saifabad, Hyderabad, Andhra Pradesh, India - 500004
    View all Andhra Bank contact information