[Resolved] Andhra Bank — not refund of failed transaction on paytm

Fayez Hussain

from Bengaluru, Karnataka

Address:	500028
Website:	www.andhrabank.in

This mail is regarding the failed transaction happened on 10th of may of rs. 969 where the amount got deducted when i was using paytm and paytm did not receive it.

I have raised a complaint at andhra bank and called them several times, first they said its in process and it'll be refunded in 14 days and later they came up saying the amount is stuck at gateway. Then i mailed [protected]@andhrabank.co.in and its been two days and still there is no response from them, its been more than a month now and i still do no have my refund very bad service, please kindly process this request from my side.

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Aug 2, 2018

Complaint marked as Resolved

Andhra Bank customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2018

Andhra Bank Customer Care's response Dear Fayez Hussain,

We understand your concern. In order to assist you, kindly DM us your complaint and contact details, along with your account and transaction details on our twitter handle @bank_andhra with the help of following link https://bit.ly/2HX81Bw.

Regards,
Andhra Bank Customer Service

Verified Support

Jun 29, 2018

Andhra Bank Customer Care's response Dear Fayez Hussain,

We are awaiting for your contact details and account number along with your transaction details to assist you further with regards to complaint raised by you.

Regards,
Andhra Bank Customer Service