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Andhra Bank — Refund amount from amazon not credited to the account

I returned a product on amazon and received a reference number #IGAKHLBXR3b stating that the refund got completed.But I haven't got the amount even after 15 days.The customer care executives are not resolving the issue saying that they can't retrieve my account details.Please resolve this issue.I have visited the bank to fill the charge dispute form but of no use as those people are not even aware of that.
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    Andhra Bank
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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    Andhra Bank Phone
    +91 40 2312 2703 [Help]
    +91 40 2312 2693 [Help]
    +91 22 2261 8335 [NEFT]
    Andhra Bank Address
    5-9-11, Saifabad, Hyderabad, Andhra Pradesh, India - 500004
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