Andhra Bank — refund amount in amazon

Address:

Vijaya Nagar Colony, 515133

Dear sir/madam

My a/c [protected]
Ifsc code:andb0000339
Amount: rs 240/-
I was ordered item the date of 3rd oct in amazon, but the item was returned and amount was not transfer to me, amazon was refund accepted and release to my amount but the bank told to me not credit your amount, amazon reference number is 1cvhqwzm0000k19y322v so, kindly plz refund my money.