[Resolved] Andhra Bank — transaction cancelled but amount deducted from my account

Sireesha.O

from Alampur, Telangana

Address:

Hyderabad, Andhra Pradesh, 500004

Sir, iam sireesha. O on 13/10/2018, at 11:35 am, i try to withdraw amount of 600 rupees, transaction was cancelled but amount was deducted from my account of 600 rupees. At chinthal basti, from andhra bank atm, khairathabad, 500004.

Please kindly deposit my amount of 600 ripees to my account.

Your's faithfully
Sireesha. O

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Oct 15, 2018

Complaint marked as Resolved

I filed a complaint on Indian consumer complaints form with all information and what Happened told in that complaint detailedly, with necessary evidence, finally I got my amount back, thank you so much sir, who helped me, thanks a lot.

Andhra Bank customer support has been notified about the posted complaint.

Oct 14, 2018

Updated by Sireesha.O Sir now iam clearly mentioned that, in the morning 11:35, I went with my brother, I have a balance with 2352.88Cr, I went to Andhra Bank ATM to withdraw 600 rupees, transaction was cancelled again tries with 500 rupees transaction was again cancelled, again tried with 600 rupees again cancelled, then went to HDFC ATM try to draw 500 again transaction failed, then tried for 600 again transaction failed, then I decided not try better to leave, then I went to my home check the balance it is 1752.88, 600Dr from my account I place a complaint immediately, in the afternoon I got message that 500 Cr with reverse ATM withdrawal, again rechecked available balance showing with 552.88Cr, I got blanked I checked mini statement which is showed as bellow.
I tried my level best, means when my amount was deducted immediately I went to ATM nothing found, Andra bank was closed, I tried to call customer service server was too busy, iam disappointed again and again I tried but no use.
Please kindly deposit my money to my account.
Now available balance is 552.88, I transferred 500 to my paytm account to save this amount, finally I have only 52.88Cr in my account.
Please help me sir, nothing received from ATM, now iam loosing hope from ATMs .

Verified Support

Oct 14, 2018

Andhra Bank Customer Care's response Dear Customer,

This shouldn't have happened. In order to investigate, kindly DM us your account number, contact number along with transaction details on our twitter handle @bank_andhra with the help of following link https://bit.ly/2HX81Bw for further assistance.

Regards,
Andhra Bank Customer Service