Andhra Bank — Very bad response from branch

Address:520013
Website:andhra bank

I have been sending emails to the branch from past 10 days but there is no response to my query. i am staying out of country so cannot visit the bank in person and so writing these emails.However no response from bank or customer service. I dont understand how to go further.request you to kindly help. And please understand this is NOT the first time this kind of issue is happening with this branch.
Request you to kindly look into the matter.
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Andhra Bank customer support has been notified about the posted complaint.
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I am trying to recharge my mobile and paytm but my payment fails every time.
i am using platinum debitcard.my mobileno. is [protected].

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    Andhra Bank Phone
    +91 40 2312 2703 [Help]
    +91 40 2312 2693 [Help]
    +91 22 2261 8335 [NEFT]
    Andhra Bank Address
    5-9-11, Saifabad, Hyderabad, Andhra Pradesh, India - 500004
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