Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

The APSRTC bus services from Palakonda to Srikakulam route. The 5stop express buses from Palakonda To Srikakulam route the bus is not stopping at the one of the stop Akkulapeta. The students and employees are facing this issue every day...So we are requesting you to look in to the problem and solve as early as possible. Thank you

Hi my name is Swetha i have booked ticket from kurnool to tirupati. While entering bus the driver suggested me to keep my trolley in luggage cabin so i placed my luggage and informed driver and sat in my seat. After reaching my destination my trolley was not there and driver is saying like it's not his responsibility to take care and even says like it's common and leave that issue instead informing cops. And there will be of no use of informing them see how horrible the situation of passengers for travelling in apsrtc Bus driver no - [protected]

Dear Sir,

For the OB Ref. No.[protected]
Transaction Date : 03/09/2022 11:29:00 APSRTC HYDERABAD Amount: 3121.00
Not Refund Amount: 3121.00
Cell number:[protected]
Mail ID:[protected]@yahoo.com
Ticket Id No: 6407725, 6407728, 377441, 377889, 6483882, 6483888, 6505238, 6505240, 6550599, 6550603

Sub:Ticket not issued but money deducted from credit card

I would like to bring to your notice that I have booked (APSRTC online Booking app Book your Ticket as Guest) e ticket for Visakhapatnam to kadapa on 03rd September 2022.
I have selected two seats and went for payment and made the payment.I got confirmation that payment accepted, but i could not get the ticket error .
I paid the money through HDFC credit card. Money was transferred to APSRTC HYDERABAD from my card.
The transaction reference no. is [protected] I have checked the HDFC credit card statement and an amount of Rs 3121/- deducted towards ticket.
I mailed many times & called many times to customer care but still now not Refund my money, one month above over ..
I attached bank statement in PDF Please arrange for refund of amount immediately.

Thanks & Regards,
Rajesh
[protected]
[protected]

Service no 2621 from kakinada to tirupati was not maintaining live track update and also came to Rajahmundry by, 9.00pm instead of 8.15 pm.No proper response from enquiry counter at Rajahmundry bus
station.
Charging points in between seats are not working..it's similar super luxury service backside to driver seat charging point is working..
It's a question mark to differentiate ac and nonac services

Hi Team,
I travelled in super luxury bus from kakinada to eluru on 9th October. I sat in window seat .
It was raining heavily and my left portion of pant became wet because of water leaking from bus roof .

Also in most of the RTC buses, there are no pouches for water bottle & food items at the back of seats. Looks like wantedly APSRTC removed those.
This is really a problem for passengers.

Please solve these 2 issues in all RTC buses.

Thanks
Sarath Chandra

It's a night mare for all the passengers of service number 5272 ATMAKUR (NELLORE) TO BANGALORE[protected]
STILL I DIDN'T REACH MY DESTINATION WHAT COMPENSESATION I CAN GET REGARDING THE ISSUES HAPPENED...

One of the customer care guy communicate in a rash manner

Today, while I am travelling in my Car from Anakapalle to Visakhapatnam, APSRTC bus number AP31 Z 0287 is sounding continuous horn from behind and trying to dash me from beside. He started arguing with me and scolding me for no reason. Kindly take action against the driver

Bus service number 9563 driver name N S Rao or B S Rao (not sure) on 07-10-22 I booked a bus ticket with seat no 14 and the driver is very rude and using abusing language and fighting against the follow passengers as well. This is not acceptable using the foul language and stopping the bus on road not moving for almost 45 mins he kept arguing with nearly three passengers. This is not yet all acceptable

My son is 11 years old, but the conductor has charged full ticket for him. Please clarify.

Hi Team,

This is regarding the negligence of Bus Driver and Conductor AP39TF2258 while taking U turn at Guntur bus stand. The incident happened on 3rd Oct 2022 around 9.00 AM. We are on our way to Guntur in Hyundai Aura Car of TS16FC1502 number plate which was at signal and we stopped the car due to red signal. The bus driver while taking U turn dashed our car on left side. This was noticed by the traffic police man and he indicated the driver by tapping the bus to stop. With that the driver applied sudden break so the bus has damaged our car on left head light and bannet as well. We have tried to report about this accident in near by police station but they are not ready to take the compliant as they say that the mistake is on our side. Please check the cctv footage so that you will find out who is responsible for this accident.

Could you please take necessary action on the bus driver and conductor for all the negligence in driving and dashing the car which was at signal. As this incident happened at signal which will be under surveillance. So we would request you to check the cctv footage to know the details of incident. I would like to bring these type of incidents to your notice so that we can get the footage in order to claim for insurance and get the car repaired. In the process of claiming car insurance the service provider needs the details of accident photos and videos. They also need the FIR filed against the person either APSRTC bus driver or our driver who were responsible for such massive damage occured to our car.
I will attach the bus number plate for your reference.
I have sent my car to Hyundai service centre for estimating the repair cost. Once I get the estimation for car repair I will also attach my car photos for your reference.

Please look into the issue as early as possible and punish the person after checking the cctv footage of Guntur bus stand signal.

Kindly do the needful.

Thanks,
VIJAYA LAKSHMI JADA
Telangana

My name is vyshnavi
Today I have booked my ticket in the apsrtc app, from rayachoti to hyderabad (mgbs). My ob reference no:[protected]and service no is:
9235. My money 876 via phone pay got deduced .but ticket is not booked pls check my details and refund my money or contact me via email provided

On September 29, 2022 while I was at Samalkot, East Godavari District, Andhra Pradesh, I witnessed the rash driving of rtc bus driver. The bus number details are AP05 Z 0026. Such kind of driving would lead to serious consequences. Hoping that the APSRTC authorities would take necessary action on the driver. Below am uploading the bus picture and location one too.

I have booked a ticket from Vijayawada to Pamuru on 01/10/2022. The Amount was debited from my account but the ticket was not booked. The OB Reference number is [protected]. I have screenshot also. So please check and confirm.

Sir, I travelled from vijayawada to Hyderabad in Ultra deluxe as I didn’t travel anytime did for once, I experienced so much sound pollution and not comfortable in seating as well . It was an horrible journey for me . I prefer no one to travel this . I hope you stop the services or either make it better by upgrading it sir . As of me it is an inter city bus which is being travelled so long distance from Vijayawada to Hyderabad, which shouldn’t be done sir . People travelled are being tormented by the sounds while travelling didn’t get a proper sleep for a second sir . I hope you consider my request sir and make it better sir .

On the root bangalore to atmakuru super luxury buses the drivers use unparlamentary language with passengers and haursh taking with passengers the worst drivers on apsrtc forever on we carrying luggage they did not give me an ticket but they ask money beyond ending of stop please take an serious action to the drivers, I hope you will take above 1 year to solve the problem because our ap government is too slow, thank you.

Buses are not going through the sevice road they just going on the fly overs near denduluru even palle velugu busses also

Hi i was booked three tickets in apsrtc, but amount debited not booked tickets please do needful

My parcel is missing from 1month now one is responding .. I have visited 5-7 times but the staff is not giving any response I need my parcel today itself

My parcel number is 1 parcels with Track No:36893381 are received at the bus station.Please collect the shipment within 48hrs to avoid demurrage charges-APSRTC

I am vardhan. I have booked a ticket from tuni to ongole on 24 September through phonepay. Money in my account was debited and ticket was no booked. So please help me to refund the money.
With regards
Collect id:-ICI17ba17260d7a4b9380860b983e50002f
Transaction id
T2209241009115026018632
Utr[protected]
Please refund my money.