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Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

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Updated: May 12, 2026
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So far, so good. Andhra Pradesh State Road Transport Corporation [APSRTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Andhra Pradesh State Road Transport Corporation [APSRTC] will keep up the work and continue to help more customers with their concerns even better 🤝
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Andhra Pradesh State Road Transport Corporation [APSRTC] reviews & complaints page 11

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covid 19
Sep 20, 2022
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Your Order at DRONACHARYA ISHVERBHAI PATEL is successful
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Dear Umesh Singh,

Your transaction with DRONACHARYA ISHVERBHAI PATEL was successful

Transaction ID: 1fc2e9f3e93b58a20bb9
Merchant: DRONACHARYA ISHVERBHAI PATEL
Amount Paid: 138.00
Order Date:[protected]:08:00
Customer Phone Number: [protected]

For any information pertaining to the status of your order, please contact DRONACHARYA ISHVERBHAI PATEL

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covid 19
Tue, 26 Apr, 19:06
Fake web site

covid 19
Sat, 30 Apr, 09:23
to payment-report

its crime so i generate a online complain of cyber crime to this company web site
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    sheema03
    Sep 14, 2022
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    Address: gajuwaka

    Dear sir
    We are holdera of city bus passes, we are daily facing problems in the evening time from 16:30 to 17:40, we are eagerlywaiting for the city buses but a not a single bus 900 or 999 was not running from past 12 days. We Are the girl students with no other option forcing to rely on autos, which was unsafe.
    We are requesting you to atleast run 2 buses between 1645 to 1730 hrs. Sir. It's humble request. Please look in this matter sir. This is about the safety of girl students sir
    Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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      Chari.k285
      from GUNTUR, Andhra Pradesh
      Sep 10, 2022
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      Address: Guntur

      Respected team, today I've travelled from manipal hospital point, tadepalli to Guntur at 21:09 timings. I handover 500₹ to bus conductor for a ticket and forgot to take the change from him. I'm providing the available details on the ticket.
      Dri. No. : 729096
      Cond.no. 725514
      Boarding point: Manipal, tadepalli
      Dropping point: Guntur busstand
      I Request you to please review and provide my change amount (Rs . 460/-) from Cond. No.725514
      Please help me.
      Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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        L
        lsrivyshnavi
        from Hyderabad, Andhra Pradesh
        Sep 8, 2022
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        I booked a ticket from hyderabad to gudivada on 8/9/2022. Money got deducted from my account but no info on ticket status received. Transaction marked as failed. Please refund my money and let me know where can I get the reasons for failure and solutions for these kinds of issues.
        Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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          S
          Srilakshmi123
          from Nellore, Andhra Pradesh
          Sep 8, 2022
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          The vehicle number is AP16Z-0605 The Ticket price is Rs. 260(Nellore to Tirupati). I gave 500 ruppess, he only gave 200 in return, i asked him about remaining 40. He said, he will give the money at tirupati and i asked him to write 40 number on the backside of the ticket. He refused and told me that, no need to write anything on the ticket and i will remember you. But, when the bus departure at tirupati he scold me so loud and started argument with me. At last, he finally scold me some kind of bad words and gave the money. His behaviour is very very very bad. Please take some behavioral classes for this kind of persons!
          Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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            S
            Shyam@com
            from Hyderabad, Telangana
            Sep 8, 2022
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            Address: APSRTC Nellore

            Service no 5019, Nellore to BHEL.Original time 21.30 . Between Kavali and Ongole there is No Stop.But driver taken Bus to Ulavapadu for Mango load stopped bus for 40 minutes.By this 23.45 it should cross Ongole.But at 23.40 still it is at Ulavapadu.The service Tracking shows No stop at Ulavapadu.Gave oral communication to Nellore 1 depo Manager.He spoke to driver and kept the phone.
            Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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              syam p
              from Amaravati, Andhra Pradesh
              Sep 5, 2022
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              Address: MALLADI VILLAGE ,AMARAVATHI MANDAL
              Website: bus pass lost in bus

              When I was Travelling 01/09/2022 Amaravathi to malladi village in the noon AT 530 pm by guntur to krosuru.my bus pass reg no [protected].pls Issue my duplicate buspass.THANK YOU SIR.
              Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                R
                Rasinti Nagaraja
                Sep 4, 2022
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                Address: Madanapalle

                Sar buses coming too late everyday it happening hindupuram to Nellore bus service number 6797 this is for your kind information to take necessary action to avoid passengers inconvenience
                Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                  B
                  bheemesh35
                  from New Delhi, Delhi
                  Sep 2, 2022
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                  Ap29z3314 number narsaour bus rash driving penugonda to vadali root
                  Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                    Pomesh Chugh
                    Sep 2, 2022
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                    Hi on 23 aug i was using it for the first time so thought to put some amount and book ticket so I tried to put 850 with the service fee it got debited from the account and showing me pending on the e wallet so tried calling customer care they told it will be refund but it is been more then 8 days now i have tried reaching out on email but they said it is failed transaction checked with my bank told it as gone through but they have chargeback the amount and no one is giving me proper answer when told to give to the manager they said we can't and cut the call pls help me to get the refund
                    Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                    I m still waiting for the refund no one is responding
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                      S
                      Shaik.sm
                      from Punganur, Andhra Pradesh
                      Sep 2, 2022
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                      Address: APSRTC. PUNGANUR, CHITTOR DIS

                      Dear sir,

                      Please consider this issue as important, since I am staying in punganur, Chittor. I am working in Bangalore i use to travel every weeked on APSRTC bus only. One day morning (2/09/2022) 6:00 A.M APSRTC Suppose to travel punganur to Bangalore, And 10 member's are sitting in the bus, I am also one of them. Suddenly one person came from rtc department he told bus trouble we are not going to Bangalore. Actually bus was good they simply told bus in trouble they are only 10 people so that they are not operating bus. today I'm Suppose to attend interview due to this bus i don't know what will happen. I am leaving all the bus to travel this bus. APSRTC charging more price as compare to private bus.
                      Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                        AjayAk
                        from Visakhapatnam, Andhra Pradesh
                        Aug 31, 2022
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                        I am waiting in the bustop to catch 68K, and the bus came but they haven't stopped in the bustop and overtacking the other bus.My husband chased the bus by bike and have stopped the bus and asked them why they haven't stopped in the bustop so their answer is sometimes they will stop and aometimes they will not stop and they are asking me to dont argue about that..Too worst behvariou, irrespectable behaviour of both persons. Below is the bus number

                        AP31TE6289
                        Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                          G Sujatha
                          Aug 27, 2022
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                          Address: Bandlaguda busdepot

                          On Thursday 25/08/2022 morning I have take the ticket from champapet to uppal . Ticket cost 30 and I have given 200. Change 170 written on the ticket I forgot to take. Please fix this issue
                          Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                            Gsree
                            Aug 23, 2022
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                            Resolved

                            Address: f.No.401, Sai tirumala Delux homes, Tarnaka, Secunderabad

                            Sir,
                            I have added cash to APSRTC wallet (total Rs. 2030.00 Top up ampunt Rs.2000 and service fee Rs.30.00) on[protected] via net banking.
                            Amount is deducted from my SBI account but transaction in APSRTC wallet is showing "pending". Ttransaction details in APSRTC wallet are as below

                            Paid on[protected] @ 14:13:34
                            Ref.No. [protected]
                            Aug 30, 2022
                            Complaint marked as Resolved 
                            APSRTC replied first by email that it was a failed transaction. Afterwards. SBI bank contacted me and amount refunded in 5 days.
                            Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                            Hi i first time using this APSRTC app and tried to put 850 including service fee it got debited from the account and showing pending in the e Wallet wrote email said to check with the bank called my bank said it was successful debited went to the merchant but they have put chargeback and i have not got the refund called many time and email also no one is giving proper answer pls if some one can tell what can I do to get the refund
                            Reply
                            Hi i first time using this APSRTC app and tried to put 850 including service fee it got debited from the account and showing pending in the e Wallet wrote email said to check with the bank called my bank said it was successful debited went to the merchant but they have put chargeback and i have not got the refund called many time and email also no one is giving proper answer pls if some one can tell what can I do to get the refund
                            Reply
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                              S
                              Swastikrs
                              Aug 21, 2022
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                              Hi sir/madam
                              I tried to book ticket from Tirupathi to Bengaluru on 21/08/2022. Ticket was not booked but my money got deducted from my account. So would you please help me to get my money back.
                              OB.Ref.No[protected]
                              Service code: 5454/TPT-BNG
                              Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                                Zoanja
                                Aug 21, 2022
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                                Time at starting point shall be 10am and destination should arrive at 2.15pm. Not even reached half way by 2pm. Too many un-necessary stops even when the bus is full and standing passengers.
                                Driver being rude when asked about the delay.
                                Delay of 2.5 to 3 hrs is unacceptable when the journey time itself is of 4 hours.(under no traffic conditions and bus also in good condition)

                                Service number: 6742
                                Anantapur to Bangalore
                                Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                                  H
                                  Hemanth1823
                                  from Nuzvid, Andhra Pradesh
                                  Aug 20, 2022
                                  Resolved
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                                  Resolved

                                  I am passed my dl test on 05-05-22 and dl was generated. But the smart card was till not recived and status is showing (card not yet printed) even my dl was not founding in mparivahan. I am living in banglore I am facing many problems with polices. 3months over but till no dl.
                                  Aug 20, 2022
                                  Complaint marked as Resolved 
                                  Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                                    ikhan6936
                                    Aug 17, 2022
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                                    Address: Madanapalli Depot 1

                                    Yesterday night 16/08/2022 at 10PM I took bus from Piler to Madanapalli. It is Madanapalli depot-1 bus. Usually I wear Islam tradition dress and luggage is there with me. All of sudden conductor started asking what is there in that bag? Everywhere your religion people are keeping bombs etc…. like that he spoke with me.

                                    Now my question is there are around 40-50 passengers are there in the bus and everyone are handling their bags. He didn’t questioned anyone. By seeing my dress and other things how can he question me infront of all the passengers.

                                    I need explanation from him or else please share conductor details I am going to file a case against him under Sections 153A, 295 and 295A.
                                    Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
                                    Aug 17, 2022
                                    Updated by ikhan6936                                     I have attached ticket details
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                                      N
                                      Nagarjun4153
                                      from Nellore, Andhra Pradesh
                                      Aug 17, 2022
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                                      We tried to book a bus ticket through APSRTC from Nellore to Chittore on 17th August 2022. We paid the money through Upi method. Money was transferred to APSRTC from my account. But ticket was not booked.The transaction reference no. is T2208170605229613575584 . And bus service code is 5073.

                                      Thanks & Regards
                                      Gopalagiri Venkata Nagarjuna Babu
                                      [protected]
                                      Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                                        praveen gnj
                                        from Bengaluru, Karnataka
                                        Aug 15, 2022
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                                        Address: Tadepalligudem

                                        Hi Team,

                                        Am just travelling from vijayawada to tadepalligudem.
                                        Its surprise to me when i saw that ticket price(indra a/c) in online it was 228 per seat..
                                        When i took direct in bus it was 300.

                                        May i know why this much of varience.

                                        Thanks,
                                        Praveen G
                                        Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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