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Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

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Updated: May 25, 2026
Complaints 1371
Resolved
291
Unresolved
1080
So far, so good. Andhra Pradesh State Road Transport Corporation [APSRTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Andhra Pradesh State Road Transport Corporation [APSRTC] will keep up the work and continue to help more customers with their concerns even better 🤝
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Andhra Pradesh State Road Transport Corporation [APSRTC]

Andhra Pradesh State Road Transport Corporation [APSRTC] reviews & complaints page 12

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L
lingamgunta pavan kumar
Sep 30, 2022
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Address: Atmakuru depo

On the root bangalore to atmakuru super luxury buses the drivers use unparlamentary language with passengers and haursh taking with passengers the worst drivers on apsrtc forever on we carrying luggage they did not give me an ticket but they ask money beyond ending of stop please take an serious action to the drivers, I hope you will take above 1 year to solve the problem because our ap government is too slow, thank you.
Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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    N
    Naveen Korlipara
    Sep 30, 2022
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    Address: Denduluru

    Buses are not going through the sevice road they just going on the fly overs near denduluru even palle velugu busses also
    Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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      R
      Rameshkadam
      Sep 27, 2022
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      Hi i was booked three tickets in apsrtc, but amount debited not booked tickets please do needful
      Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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        A
        ankush golecha
        Sep 24, 2022
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        Address: Vijaywada
        Website: Apsrtc

        My parcel is missing from 1month now one is responding .. I have visited 5-7 times but the staff is not giving any response I need my parcel today itself

        My parcel number is 1 parcels with Track No:36893381 are received at the bus station.Please collect the shipment within 48hrs to avoid demurrage charges-APSRTC
        Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
        Sep 24, 2022
        Updated by ankush golecha         1 parcels with Track No:36893381 are received at the bus station.Please collect the shipment within 48hrs to avoid demurrage charges-APSRTC

        It been a month no one is responding

        My number [protected]

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          V
          Vardhan Bsv
          Sep 24, 2022
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          I am vardhan. I have booked a ticket from tuni to ongole on 24 September through phonepay. Money in my account was debited and ticket was no booked. So please help me to refund the money.
          With regards
          Collect id:-ICI17ba17260d7a4b9380860b983e50002f
          Transaction id
          T2209241009115026018632
          Utr[protected]
          Please refund my money.
          Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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            C
            covid 19
            Sep 20, 2022
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            Conversation opened. 3 messages. All messages read.

            Skip to content
            Using Gmail with screen readers
            in:sent
            3 of 46
            Your Order at DRONACHARYA ISHVERBHAI PATEL is successful
            Inbox

            [protected]@payu.in Unsubscribe
            Fri, 22 Apr, 10:08
            to me

            Dear Umesh Singh,

            Your transaction with DRONACHARYA ISHVERBHAI PATEL was successful

            Transaction ID: 1fc2e9f3e93b58a20bb9
            Merchant: DRONACHARYA ISHVERBHAI PATEL
            Amount Paid: 138.00
            Order Date:[protected]:08:00
            Customer Phone Number: [protected]

            For any information pertaining to the status of your order, please contact DRONACHARYA ISHVERBHAI PATEL

            Thanks and Regards,
            PayU on behalf of DRONACHARYA ISHVERBHAI PATEL
            payu

            Click here to unsubscribe

            covid 19
            Tue, 26 Apr, 19:06
            Fake web site

            covid 19
            Sat, 30 Apr, 09:23
            to payment-report

            its crime so i generate a online complain of cyber crime to this company web site
            Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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              S
              sheema03
              Sep 14, 2022
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              Address: gajuwaka

              Dear sir
              We are holdera of city bus passes, we are daily facing problems in the evening time from 16:30 to 17:40, we are eagerlywaiting for the city buses but a not a single bus 900 or 999 was not running from past 12 days. We Are the girl students with no other option forcing to rely on autos, which was unsafe.
              We are requesting you to atleast run 2 buses between 1645 to 1730 hrs. Sir. It's humble request. Please look in this matter sir. This is about the safety of girl students sir
              Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                C
                Chari.k285
                from GUNTUR, Andhra Pradesh
                Sep 10, 2022
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                Address: Guntur

                Respected team, today I've travelled from manipal hospital point, tadepalli to Guntur at 21:09 timings. I handover 500₹ to bus conductor for a ticket and forgot to take the change from him. I'm providing the available details on the ticket.
                Dri. No. : 729096
                Cond.no. 725514
                Boarding point: Manipal, tadepalli
                Dropping point: Guntur busstand
                I Request you to please review and provide my change amount (Rs . 460/-) from Cond. No.725514
                Please help me.
                Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                  L
                  lsrivyshnavi
                  from Hyderabad, Andhra Pradesh
                  Sep 8, 2022
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                  I booked a ticket from hyderabad to gudivada on 8/9/2022. Money got deducted from my account but no info on ticket status received. Transaction marked as failed. Please refund my money and let me know where can I get the reasons for failure and solutions for these kinds of issues.
                  Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                    S
                    Srilakshmi123
                    from Nellore, Andhra Pradesh
                    Sep 8, 2022
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                    The vehicle number is AP16Z-0605 The Ticket price is Rs. 260(Nellore to Tirupati). I gave 500 ruppess, he only gave 200 in return, i asked him about remaining 40. He said, he will give the money at tirupati and i asked him to write 40 number on the backside of the ticket. He refused and told me that, no need to write anything on the ticket and i will remember you. But, when the bus departure at tirupati he scold me so loud and started argument with me. At last, he finally scold me some kind of bad words and gave the money. His behaviour is very very very bad. Please take some behavioral classes for this kind of persons!
                    Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                      S
                      Shyam@com
                      from Hyderabad, Telangana
                      Sep 8, 2022
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                      Address: APSRTC Nellore

                      Service no 5019, Nellore to BHEL.Original time 21.30 . Between Kavali and Ongole there is No Stop.But driver taken Bus to Ulavapadu for Mango load stopped bus for 40 minutes.By this 23.45 it should cross Ongole.But at 23.40 still it is at Ulavapadu.The service Tracking shows No stop at Ulavapadu.Gave oral communication to Nellore 1 depo Manager.He spoke to driver and kept the phone.
                      Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                        S
                        syam p
                        from Amaravati, Andhra Pradesh
                        Sep 5, 2022
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                        Address: MALLADI VILLAGE ,AMARAVATHI MANDAL
                        Website: bus pass lost in bus

                        When I was Travelling 01/09/2022 Amaravathi to malladi village in the noon AT 530 pm by guntur to krosuru.my bus pass reg no [protected].pls Issue my duplicate buspass.THANK YOU SIR.
                        Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                          R
                          Rasinti Nagaraja
                          Sep 4, 2022
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                          Address: Madanapalle

                          Sar buses coming too late everyday it happening hindupuram to Nellore bus service number 6797 this is for your kind information to take necessary action to avoid passengers inconvenience
                          Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                            B
                            bheemesh35
                            from New Delhi, Delhi
                            Sep 2, 2022
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                            Ap29z3314 number narsaour bus rash driving penugonda to vadali root
                            Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                              P
                              Pomesh Chugh
                              Sep 2, 2022
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                              Hi on 23 aug i was using it for the first time so thought to put some amount and book ticket so I tried to put 850 with the service fee it got debited from the account and showing me pending on the e wallet so tried calling customer care they told it will be refund but it is been more then 8 days now i have tried reaching out on email but they said it is failed transaction checked with my bank told it as gone through but they have chargeback the amount and no one is giving me proper answer when told to give to the manager they said we can't and cut the call pls help me to get the refund
                              Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                              I m still waiting for the refund no one is responding
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                                S
                                Shaik.sm
                                from Punganur, Andhra Pradesh
                                Sep 2, 2022
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                                Address: APSRTC. PUNGANUR, CHITTOR DIS

                                Dear sir,

                                Please consider this issue as important, since I am staying in punganur, Chittor. I am working in Bangalore i use to travel every weeked on APSRTC bus only. One day morning (2/09/2022) 6:00 A.M APSRTC Suppose to travel punganur to Bangalore, And 10 member's are sitting in the bus, I am also one of them. Suddenly one person came from rtc department he told bus trouble we are not going to Bangalore. Actually bus was good they simply told bus in trouble they are only 10 people so that they are not operating bus. today I'm Suppose to attend interview due to this bus i don't know what will happen. I am leaving all the bus to travel this bus. APSRTC charging more price as compare to private bus.
                                Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                                  A
                                  AjayAk
                                  from Visakhapatnam, Andhra Pradesh
                                  Aug 31, 2022
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                                  I am waiting in the bustop to catch 68K, and the bus came but they haven't stopped in the bustop and overtacking the other bus.My husband chased the bus by bike and have stopped the bus and asked them why they haven't stopped in the bustop so their answer is sometimes they will stop and aometimes they will not stop and they are asking me to dont argue about that..Too worst behvariou, irrespectable behaviour of both persons. Below is the bus number

                                  AP31TE6289
                                  Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                                    G
                                    G Sujatha
                                    Aug 27, 2022
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                                    Address: Bandlaguda busdepot

                                    On Thursday 25/08/2022 morning I have take the ticket from champapet to uppal . Ticket cost 30 and I have given 200. Change 170 written on the ticket I forgot to take. Please fix this issue
                                    Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                                      G
                                      Gsree
                                      Aug 23, 2022
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                                      Resolved

                                      Address: f.No.401, Sai tirumala Delux homes, Tarnaka, Secunderabad

                                      Sir,
                                      I have added cash to APSRTC wallet (total Rs. 2030.00 Top up ampunt Rs.2000 and service fee Rs.30.00) on[protected] via net banking.
                                      Amount is deducted from my SBI account but transaction in APSRTC wallet is showing "pending". Ttransaction details in APSRTC wallet are as below

                                      Paid on[protected] @ 14:13:34
                                      Ref.No. [protected]
                                      Aug 30, 2022
                                      Complaint marked as Resolved 
                                      APSRTC replied first by email that it was a failed transaction. Afterwards. SBI bank contacted me and amount refunded in 5 days.
                                      Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                                      Hi i first time using this APSRTC app and tried to put 850 including service fee it got debited from the account and showing pending in the e Wallet wrote email said to check with the bank called my bank said it was successful debited went to the merchant but they have put chargeback and i have not got the refund called many time and email also no one is giving proper answer pls if some one can tell what can I do to get the refund
                                      Reply
                                      Hi i first time using this APSRTC app and tried to put 850 including service fee it got debited from the account and showing pending in the e Wallet wrote email said to check with the bank called my bank said it was successful debited went to the merchant but they have put chargeback and i have not got the refund called many time and email also no one is giving proper answer pls if some one can tell what can I do to get the refund
                                      Reply
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                                        S
                                        Swastikrs
                                        Aug 21, 2022
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                                        Hi sir/madam
                                        I tried to book ticket from Tirupathi to Bengaluru on 21/08/2022. Ticket was not booked but my money got deducted from my account. So would you please help me to get my money back.
                                        OB.Ref.No[protected]
                                        Service code: 5454/TPT-BNG
                                        Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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