Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

Two tickets reference numbers transaction reference numbers-1) [protected]
2) [protected]

Both the reference numbers cancellation amount is not refunded and it has already been 20 days. The transaction is done around march for one ticketand another on april 5. Refund initiayion message has come but i havent got any refund. The ticket refund should be happened now. Therr is no link to verify the status of refund. No information is provided regarding the cancellation refund except the reference numbets

I use motorcycle to travel to and fro home to office daily. Everyday there is definitely a public transport bus (City buses) which covers the road with the smoke from it. So today i thought it was high time and recorded a video on my phone while driving, knowing that it is risky to do that. So, i'd like to complaint about the condition of the city buses in vijayawada, krishna district, andhra pradesh, which produce a lot of black smoke covering the entire road sometimes.
I'd ask the concerned authorities to take proper action to repair or replace these buses.

Hi

I have cancelled my tickets on last month march 12th, still now money not refunded and getting very poor response from apsrtc call center.

Executives confirmed that refund status is initiated please check with bank, bank people also unable to track the refund request.

Please find the details of ticket numbers.

86523702
86523790

Regards
Sunil

Generally apsrtc runs somewhat sophisticated buses between rajahmundry and kakinada @65/- for an express service.
But for some days they are running vintage buses (Pallevelugu) manufactured around 20-30 years ago at the same price 65/- equivalent to that of express service.
These are to be dumped buses devoid of minimum facilities, no suspension and filthy seats.
The service is not up to par as it should be and it is an absolute exploitation of public money.
Here, i am submitting the photo of my bus ticket and video footage from inside of bus.

I booked ticket from VIJAYAWADA to RAVULAPALEM(service no:2680), ticket number:87524170 and my bus was at 3:00 am in the morning and I reached VIJAYAWADA bus station at 2:30 am but Bus was 3 hrs late and I asked in enquiry after 2.30 minutes they told Bus left the VIJAYAWADA so I went to my destination with another Bus.do I get refund for Bus which i booked.pfa of photo of Bus which I travelled.
PFA of screen shot I travelled from Hyderabad to Vijayawada.pfa of Bus which I booked but not travelled due to wrong information.

Sir
I have booked express ticket worth rs. 65/- from rajamahendravaram to kakinada
But they provided ordinary bus without any facilities.
The bus driver said that the bus is given by official, i only can drive.
Claiming excess amount or not provide facilities as per the charged amount is the offence and against the consumer law.
My consumer rights are broken, kindly justify my journey.
B ravi kumar
[protected]

I was travelling on a crowded apsrtc bus this morning. Many women are uncomfortably standing. What annoyed me the most is that 50% of the seats reserved for women were occupied by men. Do women really have to fight for getting the seats reserved for them? As some people lack common sense and respect for women, i request to enforce rules to make women sit on the seats reserved for them.

Dear SIr /Madam,

Due to my father - in- law has been passed away I can't able to travel in this bus .So PLease to be refund the amount as soon as possible.

Details :
Ticket No : 86728881
Service Code : 97016 CNI - TML
Pick Up : Chennai Madavaram bus terminus
No Of seats : 2-Adults ; 1- Children
OB Ref No; [protected]
UID Number : 2308
Service Category : STGEXP
TO; Tirumala
Date of Journey :[protected]

Today i like to board a bus (Ap07z0488) at 8:00am in vijayawada depot. I felt really bad with the unprofessional behaviour of this #. Even the language is unparliamentary. How this kind of people are recruited without knowing minimum etiquettes iam not getting.
Hopefully you understand the situation.
Please reply and kindly take the necessary action required.

Hello sir/madam..
I'm b teja bhushan.
Travelling in apsrtc bus no: ap 27 ty 1113. Service number: 4607.
A service from vinukonda to tirupati.

Sir/madam,
I want to take this to your notice. Somewhere after ongole, i think in ongole outskirts, bus stopped for food, where the food quality is worst. They charged higher prices than normal, though giving less quality food. Passengers, particularly women are facing lot of difficulty with this. So, kindly take strict action on whoever responsible to this act at the earliest.
Thanking you sir/madam

Regards..
B. Teja bhushan

Counter timings changed recently (09 am to 06 pm). During these timings majority of the consumers will be at schools, offices.. Dont they? It is quite inconvenient to get the renewal. 08am to 10am and 4pm to 8pm will serve the majority.

Counter at nad is discontinued, it must be restarted to serve customers. Please consider that there is no counter until simhachalam or gajuwaka or complex.

Spare parts consignment missing at the time of transit From APSRTC Logistics Kadapa to Rajamahendravaram. LR No:6171732 Date:21.02.2019. Bus No:AP-31-TF-3677. We are past one month continues follow this consignment for very urgent requirement. Properly not response both of the office. Kadapa Office person told driver put the sign after receive the material but rajamahendravaram office person told driver not submit the material .So Where is my material.Material Need to emergency

Note : Driver contact with me but Switch off this Mobile No:[protected].

Note : Material Booking LR Details And Material taken Driver Sign copy

I am an bank employee. I need to travel from yemmiganur, kurnool district to mantralayam which is 20 km distant. Since last two weeks, toll gate fare is being collected by apsrtc buses which costs rs.10/- per passenger which is unbearable for people like us. And ksrtc is not collecting any extra fare till now. Before toll fare, for pallevelugu ticket fare was rs. 15/- now it is rs.25/-, for express rs.35/-, for deluxe and super luxury rs. 45/- just for 20 km of distance. How it is calculated and declared by apsrtc while toll fare for up and down is rs.180/-?. Is it dictator depo management or secular? We, common people are sufferers at the end, we should boycott buses while we have so many alternatives like ksrtc buses, mg buses, share autos. We had so much of belief that apsrtc is for public, but now apsrtc is for itself only not for public. Shame o[censored]s. Because we don't have courage to fight on this rude theft by apsrtc.

While travelling from kurnool to hyderabad boarding AP 02 Z 0580 on 24th march.. they have stopped in place for dinner (Sri sai ram hotel near kothakota) where there is no quality food provided and when i questioned driver they replied there is no rules to stop in bus stands in telangana .. i would not have complained if the food is good ..and i observed that drivers had a special treatment including food.. please take action regading stops and getting the custmers quality food.

K. Navya krishna,
Tirupathi, chitoor dt
I tried to book a ticket from chilakaluripeta to tirupathion 3rd march using apsrtc oprs payment. (Order number. [protected]). I used sbi bank internet banking for payment. However it was an incomplete transaction but money was deducted from my sbi bank account. When i enquired, they stated that money will be refunded in a week but i didn't received my money yet.

I travel daily in 400y bus to and fro from kurmannapalem to kothuru junction and i have boarded the bus from kothuru junction today i. E. On 23/03/2019. There is this lady conductor who has given me a ticket. As soon as the bus reached atchutapuram she started asking me if i have to take ticket and as i earphones plugged in my ears i did not respond to her. She started yelling at me. I really don't understand why she is so rude. It's really disappointing..

I have been travelling from vijayawada to nuzvid through nonstop service, service number - 3998, on 16-march-2019.
It is the first non-stop service and the scheduled time is between 5 to 5:15 am.
But due to the unavailability of the conductor the service is delayed and all the passengers suffered because of this. The bus delayed for an hour and even then the conductor did not reach. The second service conductor has to come a then the bus started.
Ideally first service means, people who are coming from far away places will be boarding. I travelled from hyderabad to vijayawada, and from vijayawada to nuzvid i have to take the non-stop service.
Request you to make the services start on time, atleast for the first service.

Thanks and regards,
Raja

The timings are not following correctly, they are lazy and not doing there work, when a student comes for renewal of bus pass, they are opening lately and time to college or school or job is wasting for the renewal they are opening at 8:30 am and closing at 5-6 pm the timings are not following please rectify the problem that people had due to this buspass renewal

Dear sir/madam,

We are facing so many problems with apsrtc city bus services with irrelevant timings and two or three or more buses are going at a time (Bus tailing) with almost empty, this is creating so many problems to the passengers, even i tried to reach department members for the manager number or corresponding person to give a complaint and they are giving irresponsible answers.

Yesterday (March 12th 2019) i waited for the city bus almost 50 mins at benz circle - eenadu bus stop for the old 5 root bus towards pb siddhartha college and lost hope, so i don't like to wait further then i took a walk. When i am reaching to stella college bus stop by walk i see, two 5 root buses went immediately without much passengers. Then while further walking towards to sbi colony bus stop in 4 mins i see immediately another two 5 number (5 root) buses went empty without passengers then within another 2 mins another two 333 buses left immediately... So in between from 9:00 pm to 9:15 pm total 6 buses left immediately that too almost empty without much passengers

Because of the apsrtc city buses tailing, so many passengers are suffering like - old, children, students, poor, employees etc.in 15 mins 6 buses left means we don't know how long next passengers have to wait for the next bus...

Apsrtc should come up with bus scheduled timings list and publish them in the news papers or online. Also they have to put display board how much time it takes for the next bus by putting gps tracker in them if possible or at main points responsible person should have to enter it manually (Gps trackers are recommendable and its not much expensive now a days, so depot management can also monitor them)... With actual scheduled time and arrival time of that bus. They should come-up with a logic to avoid bus tailing by putting time adjustment bus stops (Here bus can wait for atleast 8-10 mins if they are tailing), its a huge loss to government and inconvenience for the passengers too. At sbi colony bus stop (Old 5 root) there is survival camera too, so apsrtc manger can check their buses tailing on yesterday (March 12th 2019)

Daily we see in tv, media everyone talking about reduce pollution, traffic, save green etc. Taking bus helps us to the reduce traffic, pollution and go green.

Dear apsrtc please avoid bus tailing and follow more/less timings and help for the better society and public... Hope apsrtc will take an action on this immediately

Thanks & regards,
Srikanth b

We have occupied our seats before 30 minutes of the departure time. Later after 30 minutes the bus driver (Giddalur to hyderabad at 7:00am on 11/03/2019) came, informing that it is already reserved. Within that 30 minutes 2 buses are gone. Bus number ap27z 0330. There is no driver available for that 30 minutes. I got lot of problems with apsrtc this is one among them.