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Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

www.apsrtconline.in

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Updated: Jan 16, 2026

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Andhra Pradesh State Road Transport Corporation [APSRTC]

Andhra Pradesh State Road Transport Corporation [APSRTC] reviews & complaints page 36

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Address: 518347

Conductor bearing id number 406503 has charged half ticket to two twin children who are born on 20.08.2013, who are not completed 5years age.
We also produced children's birth certificate and their adhaar...
But the conductor have made a nuecens and ordered us to get down the bus if you do not pay the half tickets to these two children.

Journey from yemmiganur to kurnool
Ticket mechion number tna128193
Bus number ap 21 z 0726
Conductor id 406503
Date. 23.05.2018

Please take action against the conductor.

Mallikarjuna
[protected]

Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.

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Address: West Godavari, Andhra Pradesh

On 14 may 2018 travelled on ap28z 4377 from ashram to tanuku 2 adult 1 child the conductor denaid to give half ticket in reasons of boy studies 6 class and age of 11 yrs and he forced to take full ticket, stopped the bus to get down the bus. I was ashamed, take three full tickets and i travelled. While in the bus i showed him the proof of age and website of rtc for getting half tickets for 12 yrs in my cell phone. He behaved rudly, get down, ran towards depot without any answering. Take necessary action against him.

Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.

May 21, 2018

Updated by satish Gunapalli The ticket are not uploading due to over MB. The time of travel approx 7 pm at Ashram Hosp Eluruఓం 14th May. I was regularly travelled in RTC only. The senior Conductor also rude Behavior and why he imposing false information on passengers 11 సంవత్సరాల పిల్లలకు ఫుల్ టికెట్ తీయాలి. లేదా బస్ దిగండి. ఎక్కువ మాటాడొద్దు. నాకు ప్రూఫ్ తో పని లేదు డ్రైవర్ బస్ ఆపు, మేము ఉద్యోగాలు చేయలేము. ఇష్టం ఐతే ఫుల్ టికెట్ లేదా దిగు. దిగు. the image of RTC also getting down due to such staff. After one week Iam complianting నాకు లా అతను వ్యూద్యోగి అని పిర్యాదూ చెయ్యకూడదు అని. మనస్సు కు ఎంత బాధ అనిపించిది. 50 రూపాయల కోసం కాదు అతని ప్రవర్తన క్షమించరానిది. Website చూపించాను 12 సం. వరుకు అని. ప్రూఫ్ చూపించాను. తణుకు వచ్చిన తరువాత చెపుతాను అని చెప్పి బస్ దిగి కనబడకుండా వెళ్ళిపోయాడు. ప్రయాణికులు తో ఈ విధం గా ప్రవర్తిస్టార! అబ్బాద్దలు చెప్పడా! గైడ్ లైన్స్ కూడా తెలీదా..

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Address: Junagadh, Gujarat

I have traveling to tirupathi bus station to chennai cmbt. Driver said to me for ticket for 50 rupees discunt but i give regervastion apsrtc.
Nd travelig in the bus service no: 47491.
Date[protected]
Nd travel time conductor r miss behaving with me nd my wife. Nd spking some words ugly.. Nd said for driver about misbehaviour. Driver laughing.. Nd said to me chal chup chap beth ja nai to niche utardunga..
My ticket number: 75737529
Nd my mobile number: [protected]

Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.

May 16, 2018

Updated by Prashant Jaipurwala I have traveling to tirupathi bus station to chennai cmbt . Driver said to me for ticket for 50 Rupees discunt but i give regervastion apsrtc .
Nd travelig in the bus service no: 47491.
Date[protected]
Nd travel time conductor r miss behaving with me nd my wife. Nd spking some words ugly .. nd said for driver about misbehaviour . Driver laughing.. nd said to me chal chup chap beth ja nai to niche utardunga..
my ticket number: 75737529
Nd my mobile number: [protected]

May 16, 2018

Updated by Prashant Jaipurwala I have traveling to tirupathi bus station to chennai cmbt . Driver said to me for ticket for 50 Rupees discunt but i give regervastion apsrtc .
Nd travelig in the bus service no: 47491.
Date[protected]
Nd travel time conductor r miss behaving with me nd my wife. Nd spking some words ugly .. nd said for driver about misbehaviour . Driver laughing.. nd said to me chal chup chap beth ja nai to niche utardunga..
my ticket number: 75737529
Nd my mobile number: [protected]

May 16, 2018

Updated by Prashant Jaipurwala I have traveling to tirupathi bus station to chennai cmbt . Driver said to me for ticket for 50 Rupees discunt but i give regervastion apsrtc .
Nd travelig in the bus service no: 47491.
Date[protected]
Nd travel time conductor r miss behaving with me nd my wife. Nd spking some words ugly .. nd said for driver about misbehaviour . Driver laughing.. nd said to me chal chup chap beth ja nai to niche utardunga..
my ticket number: 75737529
Nd my mobile number: [protected]

May 16, 2018

Updated by Prashant Jaipurwala I have traveling to tirupathi bus station to chennai cmbt . Driver said to me for ticket for 50 Rupees discunt but i give regervastion apsrtc .
Nd travelig in the bus service no: 47491.
Date[protected]
Nd travel time conductor r miss behaving with me nd my wife. Nd spking some words ugly .. nd said for driver about misbehaviour . Driver laughing.. nd said to me chal chup chap beth ja nai to niche utardunga..
my ticket number: 75737529
Nd my mobile number: [protected]

May 16, 2018

Updated by Prashant Jaipurwala I have traveling to tirupathi bus station to chennai cmbt . Driver said to me for ticket for 50 Rupees discunt but i give regervastion apsrtc .
Nd travelig in the bus service no: 47491.
Date[protected]
Nd travel time conductor r miss behaving with me nd my wife. Nd spking some words ugly .. nd said for driver about misbehaviour . Driver laughing.. nd said to me chal chup chap beth ja nai to niche utardunga..
my ticket number: 75737529
Nd my mobile number: [protected]

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B

babykanth

from Visakhapatnam, Andhra Pradesh

Jun 6, 2018

Sir,
I have cancelled eticket No. 76039497 UID No. 4974 in service code 9464 VJA-SKLM(Service cateogry)Amaravati) for the journey from Rajamahendravaram to Visakhapatnam. But, till date refund amount of Rs. 371.00 is not credited to my SBI account. Please do needful. My email ID is [protected]@gmail.com.

Addeplli Kantharao
[protected]

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Address: 523230

Website: www.apsrtconline.in

I have tried booking ticket in apsrtc mobile site from kanigiri to chennai on mar 30, 2018, because of technical errors ticket didn't got booked. I tried twice and money got deducted twice.

Post this i have called apsrtc helpline/customercare they informed me to do via desktop. Post doing that i got ticket.

Till now i haven't received refund amount i'm keep on calling customer care from mar 30, 2018 they keep on telling that we have taken your complaint and amount will be refunded asap. But till today i din't get money and even i have dropped mail to apsrtc eventhough no one is responding.

But from last one week customer care people not at speaking/hearing me simply telling amount will get refund and simply dropping the call.

They have frustrated me lot and i don't know to whom i have to reach now.

Please find the failed transaction details below.

Transaction details: transactions done through axis bank.

Transaction 1:
Transaction id:[protected]
Amount : 468

Transaction 2:
Transaction id:[protected]
Amount : 468

Please help me in getting the amount asap.

Thanks,
Vishnu

Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.

May 16, 2018

Updated by [email protected] Transaction Details: Transactions done through AXIS bank.

Transaction 1: Ticket not confirmed for this
Transaction ID:[protected]
Amount : 468

Transaction 2: Ticket not confirmed for this
Transaction ID:[protected]
Amount : 468

Transaction 3: Success
Transaction ID:[protected] : This transaction is successful and i got the ticket third time.
Amount : 468

Please find the attached screenshot for the bank statement for the debited amount.

//Vishnu

May 16, 2018

Updated by [email protected] Please find the attached below mail conversation happened with APSRTC and especially see the dates from when i was waiting for the reply from ARSRTC. This is the kind of support that APSRTC is giving to the customers.

[Ticket No: 1744862] Refund Money not received
Inbox
x

online.[protected]@apsrtconline.in
Apr 25
to me
Dear Sir/Madam.

Greetings from APSRTC!!!

Sorry for the inconvenience,

In response to the below mentioned query, the amount has been processed on 30 Mar, 2018 requesting to provide the bank statement from the date of transaction till the date to check the details we will update this issue to consent team .

Should you require any further assistance, please contact us.

Best Regards,
E-Booking Team.
APSRTC.
www.apsrtconline.in
[protected].

On 25-Apr-2018 9:56 AM by Vishnu Vardhan

Hi Team,

On 30th last month I have made 3 transactions(each 468 rupees) to APSRTC . Out of those 3, for only one transaction I have received the ticket and for other two ticket was not confirmed. Attached the transactions screenshot for reference. PFA

Phone number: [protected]

When I called and enquired with APSRTC, they said they have initiated the refund process already on 30th of last month.
But I have not received the money.

So I called my Axis bank through which I have made the transaction and enquired. They told that the three transactions are successful and money got transferred to the merchant site. Also we could see there is no refund initiated for the transactions.

Kindly check where my money got stuck and get back to me as soon as possible and refund my money.

Fell free to call me on the below number if required more details.

Vishnu Vardhan <vishnuvardhan.[protected]@gmail.com>
AttachmentsApr 26
to APSRTC
Hi,

Please find the attached PDF bank statement from the time i have booked the tickets.

Attached PDF is taken from the bank by calling to customer care and its password protected.

Please use the below password to open the PDF file.

Password: GALI[protected]

Fell free to call me on the below number if required more details.

Regards,
Vishnu
Phone : [protected].

Attachments area

Vishnu Vardhan <vishnuvardhan.[protected]@gmail.com>
May 1
to APSRTC
Hi Team,

Please chec the below requested bank statement and get back to me as soon as possible.

Regards,
Vishnu

APSRTC Support May 1
Dear Sir, Greetings from APSRTC, In response to the below mentioned query, ple...

Vishnu Vardhan <vishnuvardhan.[protected]@gmail.com>
AttachmentsMay 1
to APSRTC

Hi Team,

Please find the requested bank statements pdf file which i have downloaded from the internet banking from Mar 28th-till date i.e May 1st.

Even the last pdf provided contains the debits and credits as well.

Please check and get back to me as soon as possible and refund my money.

Fell free to call me on the below number if required more details.

Regards,
Vishnu
[protected].

Attachments area

Vishnu Vardhan <vishnuvardhan.[protected]@gmail.com>
May 3 (13 days ago)
to APSRTC
Hi Team,

Please let me know some response for the below.

I'm waiting for my money.

Vishnu Vardhan <vishnuvardhan.[protected]@gmail.com>
May 9 (7 days ago)
to APSRTC
Hi Team,

I’m waiting for the reply for the below mail.

Please let me know if any other details required.

Feel free to call me on [protected] if required.

Br,
Vishnu.

Vishnu Vardhan <vishnuvardhan.[protected]@gmail.com>
10:47 PM (9 hours ago)
to APSRTC
Team,

This is becoming too worst. Please try to give me some kind of response. Else tell me some estimation date when the issue will be resolved. I have been trying to reach the mailing department Over the phone. But no luck. Please try calling me and resolve the issue as soon as possible.

Vishnu,
[protected].

//Vishnu

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R

Rajasekhar Reddy Atchala

from Hyderabad, Telangana

Jun 8, 2018

Service no -5202 MC REDDY driver very rude behaviour with the passengers I request you to suspend such employees tooo bad and making satires on passengers.

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Address: Krishna, Andhra Pradesh

We reserved two tickets online to travel from tirupati on 15th april 2018 through redbus portal to apsrtc and ticket number is 74471350. But we received a message on 16th april, just a few hours before journey that the bus service no: 3488 (In which we are about to travel) was cancelled. Obviously we expected refund of the amount which was not done till date. When we inquired apsrtc, we were informed that, since we booked the ticket through redbus portal, we have to contact them only for the refund.
We, ourselves did not cancel the tickets, but the bus service was cancelled by apsrtc and they did not bother to make alternative arrangement. Later we requested redbus portal for the refund. They informed that we would have get the refund if we were claimed for refund before 1st of may. It is a surprising thing that there is a last date even to ask for refund. We suffered a lot for no fault of ours. Hence we request you to look into the issue symptomatically and see that we get back our amount and also due compensation either from apsrtc or from red bus portal.

Regards
Sunil and nandakishore

Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.

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Srirama Mandava

from Hyderabad, Telangana

May 16, 2018

Buses with number 113 from Uppal to wave rock are not on time. We are waiting g at fever hospital bus stop as per the timings provided on net. But not even a single day they r coming on time.

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The bus with the following details ap31te7834 has scheduled to start at 13:00 at source, mandasa. But it has started today (11/05/2018) at 12:50pm. I questioned the conductor and he said that was his choice. And he charged full ticket for my cousin (11yr 5 months) and when i questioned, he was saying 5-11 yrs for half-ticket and above that full ticket. I checked immediately in apsrtc website and shown it to him that from 5-12 yrs half-ticket. Then he asked me aadhar. Since i forget aadhar, payed full ticket charge. I can accept this extra charge because i forget to bring aadhar but i didn't accept the time sense as mentioned above this bus started earlier than scheduled from source station and our conductors don't know what is the age limit for half-ticket.
I am requesting the higher authorities of apsrtc, please educate our conductors. Otherwise, they will create big problems.

Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.

May 29, 2018

Updated by ladi pavan kalyan It is very sad to say that I haven't got any reply from APSRTC. I am requesting APSRTC to do the necessary actions. And please let me know what is the current status of my complaint. Waiting for your reply...

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R

raj hathiwala

from Ahmedabad, Gujarat

May 21, 2018

+1

Talking to a stranger in a bad language, the conductor harms the pilgrims and makes a false gesture inside the bus.

Service number 47491
Date 16/5/2018

Plz action them .

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Address: Chittoor, Andhra Pradesh, 517001

As i had booked ticket from chittoor to chennai, initially money was transferred but shows an error, again the page moved to payment section. So once again the card details were captured. For an single ticket double time money was deducted.

1. 08 may 2018 pos 416021xxxxxx8502 apsrtconline in pos debit[protected] may 2018 184.00
2. 08 may 2018 pos 416021xxxxxx8502 apsrtconline in pos debit[protected] may 2018 184.00

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Address: Kurnool, Andhra Pradesh, 518501

Website: Apsrtc

I have booked lost row ticket in nandyal to hyderabad bus service no 6465 at 11. 15 pm. However it's a seat next to ladies, so that it is also ladies seat. I don't even want to argue with any one. But i am ready to ask conductor if he could adjust some where. But he shouted at me before i ask any question, in public and asked to meet local staff. They are also as ruthless as that conductor. After i said i will cancel my ticket he has given the seat to other lady.

But i request staff to be aware that they are speakling in public place. Be as polite as much calm with the fellow passengers. Because we can make query.

Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.

Apr 28, 2018

Anandgon's response On 28 apr 2018

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A

Anandgon

from Manthani, Telangana

May 7, 2018

Sir, im anand working in indian Navy as a physical trainer.i travelled from old gajuwaka to lankelapalem jn, but bus conductor take old gajuwaka- -anakapalli FARE i.e, 30rs .i asked for that he says i[censored] are agree then board in this bus.this is really a bad thing .take an action about this as early as possible time around 22:10 pm

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Address: 517501

Website: aprstc.gov.in

Hi apsrtc,
I have travelled with my family from tirupati to kanipakam. My brother’s age is 11 years according to aadhar. As according to apsrtc rules, children who have completed 12 years of age have to be charged full ticket. I have noticed so many conductors are telling that they are instructed to charge full ticket for children above 10 years. So they charged full ticket for my brother. I had an argument with the conductor but...

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Address: Visakhapatnam, Andhra Pradesh, 530026

Respected sir,
Yesterday on 02/05/2018 at 5.37 pm boarded the rtc bus no.400 at rajeevnagar board and took ticket to old gajuwaka. The conductor gave ticket but didn't give change in return he misbehaved with me and bluffing that he gave change which is rs 10 for i gave amount rs 20.
This is really a deep harassment of that conductor cnd:752651 to me as i have to beg for my change facing his misbehaviour and harassment in bus before other passengers.
I therefore request your good self to take severe action against him as he belong to maddilapalem depot.

Yours sincerely,
Nammi gangadhar
[protected]

Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.

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Address: Visakhapatnam, Andhra Pradesh

The board shows buttermilk as ₹9. The shopkeeper says that he is just an employee, and the shop is owned by Ramana. They charged ₹10 for the same even when the board displays ₹9. When asked he threw the amount back and said take it or leave it at ₹10. All this because, although I bought the ticket by spending ₹1150, and RTC promised to provide me with a water bottle, it could not because apparently they could not store the bottles in a condition where they could be consumed by passengers.

Please note this is higher than the regular price of the same buttermilk outside that costs only ₹6.

Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.

May 02, 2018

Updated by craviraj This is actually Annavaram and not Anakapalle

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Address: 520010

The city bus no: 31, belonging to vidyadharapuram depot is in a hurry today i. E on 26/4/2018. I got into the bus at 10:20 a. M and found both bus driver whose code number is 370318 and conductor code number is 369583 are in a very hurry the reason might be the city bus is very late. The bus driver is not stopping the city bus at bus stops at all. Even the conductor of city bus is not giving change to passengers. It has become common practice among apsrtc conductors. Please initiate action against erring apsrtc drivers and conductors.

Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.

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Website: www.apsrtconline.in

I tried to book the ticket in apsrtc official website banglore to badvel. I paid money through indianbank debit card after otp entered and submitted it shown money transfored successfully but i did't get ticket. Then i called the customer care people they are behaving very rude. And they are saying if money debited and ticket not generated it will goto automatic refund and it will refund after 7-15days. But i have the only ticket amout in my account. Now i don't have money to book ticket and that ticket what i tried to book in that bus that is the last ticket. Now i need a quick money refund or ticket.
Ebs payment id :[protected]

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Address: 523001

Sir, i have booked a ticket in the name of l nirmaladevi and nv s samhitha, in 22-00 hours service on[protected]. The details are herewith enclosed. Please resolve it.

Dear guest apsrtc,

Your payment for the order with reference number [protected] on the merchant website : apsrtconline.in has been successfully processed.

For your convenience, we have provided the order information below.

Order information

Merchant website : apsrtconline.in
Date :[protected]:27:11
Merchant reference number : [protected]
Ebs payment id : 98834662
Payment mode : master card debit card_tp
Amount : 868.00
Customer name : guest apsrtc
Customer email : deongole. [protected]@gmail.com
Status : success

For any queries, please contact the merchant apsrtconline.in.

Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.

Apr 12, 2018

Updated by deie Ongole Dear Guest APSRTC,

Your payment for the Order with Reference number [protected] on the Merchant Website : apsrtconline.in has been successfully processed.

For your convenience, we have provided the Order Information below.

Order Information

Merchant Website : apsrtconline.in
Date :[protected]:27:11
Merchant Reference Number : [protected]
EBS Payment ID : 98834662
Payment Mode : Master Card Debit Card_TP
Amount : 868.00
Customer Name : Guest APSRTC
Customer Email : deongole.[protected]@gmail.com
Status : SUCCESS

For any queries, Please contact the merchant apsrtconline.in.

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R

Raajhew Yadav

from Guntur, Andhra Pradesh

May 2, 2018

My name is Nandyala Subbarayudu... 46928 is my employee number.. Last worked at giddalur.. Prakasam ..dist..523357..

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I booked a ticket from tirupati to bangalore on 24th march but for some reasons i have canceled my ticket on 30th march. Once i canceled the ticket i received a message saying that i will receive refunded amount.
But till now i haven’t received the refunded amount.

Ticket no: 73789772
Service no: 5528
Uid: 3188
Refund amount: 1023
Doj: 01 - april

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Im traveling to hyderabad from vijayawada in 3838 amaravati service. Early morning hours when it reached jntu i asked the driver to stop the bus to get down. But he is ruthless and said dont has stop at jntu and asked me to get down at nizampet. But he stopped after 100 yards when i argued why dont you stop sice jntu is a big stop and every bus stops there. If the drivers behave like this people would have to prefer private travels. I got this msg from apsrtc and the driver name is balaji.

Thank you for choosing apsrtc. Journey: vijayawada-miyapur blrm x road service no: 3838 driver: v balaji contact no.: [protected] pls report 15 mins before departure: 02-apr-2018 23:50. Helpline ph:[protected].www.apsrtconline.in to know your bus location: http://www.apsrtclivetrack.com/#/apsrtc_service_no/3838

Shame on rtc recruiting these kind of drivers for those luxorius bues.

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Address: Hyderabad, Andhra Pradesh, 500000

Website: Apsrtc.com

I am a shop owner 1/2km far from mgbs my shop located this bus always park here i dont know y he do even i[censored] request him due to this traffic also jam over here. Plz take action and ask him to park in currect place not on road more over not in frient of shops

Bus no:ap21z0746

This is not fair plz look in to photo u can understand what is exactly it is

Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.

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Raju Sunkara

from Khammam, Telangana

Apr 4, 2018

Sir my name is sunkara padamanabham .my I card number is 56981.since last 2 month's not received pension my account number is [protected] plz sir insure my problem sir thank you

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Address: Anantapur, Andhra Pradesh, 515001

Website: www.apsrtclogistics.in

Respected sir,
I u.v.prakash babu send a aparcel to Nandyal on[protected] recepit no: 1264803 the bill amount is 40/- again they are on demand they collecting the 10/- extra
by questioning this the computer operator is revealing that it is orders from apsrtc officers who are present in the office.
By arguement the computer operator who is giving the bill at that time you come at 8:00 clock contact with this problem
i given the written report at 10:00am who is on the chair Mr. Ramana garu desigination ATM, his kind words are we can not eradicate corruption but give a written report i will look after it. on this matter we have removed nearly 5 member staff.
when iam giving the report at that time also they are collecting extra 10/-
please kindly keep one board related this dont give extra amount on the billing amount by Depot manager
kindly rectify this of problems for the customers

Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.

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Address: Krishna, Andhra Pradesh, 520012

Dt 24/3/2018.. Service no: 9369.co driver mis behaving.. From tirupathi to vijayawada not stopped for human needs and when we asking he was shouting like drunken men. And he shifted from driving seat and another person called samba came for driving. It seems precious driver called srinu some thing wrong and we are suspecting he is taken liqueur. Because he souting on road side travellers also when he he driving seat. Please look into this

Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.

Mar 24, 2018

Updated by jonnalagadda naga raja sekhar As a passenger have we right to ask stopping bus for human needs and driver have no mandatory to anounce for above issue. any orders from APSRTC to dont anounce? Please let me know.

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Address: Chittoor, Andhra Pradesh, 517501

Website: www.apsrtconline.in

Chennai to kurnool
Bus type: indra a/c
Bus timing: 19:30 (23rd march 2018)
Bus service no : 6293
Bus registration no: ap 29 z 2925

Bus air conditioner got repaired near tirupati around mid night 12am on 24th march 2018. We passenger were suffering with no proper alternatives. Worst response from apsrtc mangalam depot official (Tirupati). There is no proper response from apsrtc transportation officials.

Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.

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