Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

Sir,

Sub:- “deficiency of service” non permitting passenger to travel in emergency

Ref:- service no : nil, bus no: ap28 z 5831, driver name : nil.

Route service from : machilipatnam to rajahmundry

Point of board: kalparru toll plaza

Time & date of boarding 7:19 p. M on[protected].

I by name dilip g. Tallada, boarded into the bus in an emergency situation to travel rajahmundry (Destination) as said above. But the bus driver cum conducter inhumanly ordered me to get down from the bus by saying "s. R. Closed” even i pray for ticket form earlier stage or do as best to rtc and me. I immediately contacted the toll free complaint no.[protected] but was busy at the movement, i requested again and again to permit/allow me to travel in the bus as i am in emergency but of no use, i was disappointed by the activity of conducter/driver. Further i insisted to give complaint book to lodge a complaint he denied to give. Due to no option i was forcibly get down from the bus even plenty of seats available in the bus.

As a an ordinary passenger i would like to inform above incident to the authorities for grievance that do not repeat again in any of the route services operated by the apsrtc for passengers well wish. Be pleased to conduct inquiry into the matter and take action against the responsible.

Note: in history “mahatma gandhi “ forcibly get down by whites from the train in south africa as he was a black. Now the same was happened to me in a. P, india

Your well wisher

Passenger.

Contact address:

Dilip g. Tallada

#46-22-11/2, 2nd floor, bhavya skin hopital,

Opp :ccc cable office, danavaipeta, rajahmundry-533103

[protected]/ [protected].

[protected]@gmail.com

All APSRTC bus from Bangalore to Anantapur, Anantapur to Bangalore passing through flyovers ​in Bangalore entrence from Airport to Hebbal . Without enough passengers in APSRTC bus, not crossing more then 15 seat's. Without minimum passengers how firm will earn basic amount recovery on diseal charges, bus daily rental, driver & conductor daily basis salary ...Etc. please​take necessary actions​, and please intimate to all DGM's to correct those mistakes

West godavari district, narasapuram rtc depot conductor not accepted aadhaar card for senior citizen concession to senior citizens. 4-2-2017 narasapuram to pamuru (Prakasam district) direct bus in bhimavaram stage 2 senior citizen passengers are requested concession. See aadhaar card. But conductor not accepted aadhaar card. The other all depot buses are aadhaar card and number accepted to concession. Please action by narasapuram depot conductor....

I am Mohan contact no[protected],
I have travelled from thirupathi to chittoor on 27th morning at 1.15am i boarded a APSRTC bus no AP16 Z 0426 and i have asked for the ticket driver collected Rs 102 ticket price was Rs 92, driver didnt give me ticket and Rs 10 change he hurried me up to take a seat he didnt bother to give me ticket and the change when i reached chittoor i asked for ticket and my change he absued me rejected,
hope he didnt punch the ticket,
kindly check the dirvers obedience he is stealing peoples money

Respected sir,
West godavari district, narasapuram rtc depot conductor not accepted aadhaar card for senior citizen concession to senior citizens. 4-2-2017 narasapuram to pamuru (Prakasam district) direct bus in bhimavaram stage 2 senior citizen passengers are requested concession. See aadhaar card. But conductor not accepted aadhaar card. The other all depot buses are aadhaar card and number accepted to concession. Please action by narasapuram depot conductor.
Thanking you sir, awaiting your valuable reactions!
Yours sincerely,
Obulasetty rama prasad
Bhimavaram
[protected], [protected]
[protected]@gmail.com

I have made a E-ticket booking to ONGOLE on[protected] from HYDERABAD, boarding point SR NAGAR at 11:00 PM Super luxury bus. After making payment through sc internet banking the E-ticket was not generated but my account was debited Rs.494/- and the SC Internet banking transaction ID:-

13/03/2017 PURCHASE AT APSRTCONLINE IN 21:01:55/18222 INR 494.00 1, 078.42

Please find the enclosed Email communication copy with APSRTC

I have made a E-ticket booking to Vinjamur on[protected] from bangalore hitech bus. After making payment throughkarntaka bank debit card gateway the E-ticket was not generated but my account was debited Rs.512/-
and i was cancelled i want refund .cancellatoin details as follows.

Ticket No. 61419617
UID Number 7927
Service Code/Name 5227/KVL-KDP-BNG
Service Category SUPLUX
From VINJAMURU To BNG MAJESTIC
Pickup Point VINJAMURU Date of Journey 12-Mar-2017
Pickup Address Depart On 12-Mar-2017 19:30
No. of Seats 1 ( Adults:1 Children:0) Arrival On 13-Mar-2017 05:00
Platform No. Concession GENERAL PUBLIC
OB Ref. No. [protected] Bank Name EBS
Status CANCELLED

Harrowing Experience
On Suinday ( 05-March 2017 ) travelled from Vijayawda to Chennai by Garuda Service No 35115, My seat number was 3, booked online. While booking, if any indication given in the chart that seat 4 will be used by Driver and Co-driver as Berth ( for sleeping ) with an extended Plank ( to stretch their legs ), definitely would have chosen some other seat.
Because, driver and co-driver felt seat 3 is an encroachment, so, they hardly allowed me sleep properly.
It was a harrowing experience, having paid nearly 1000/- for a ticket. So, I request the authorities either to avoid booking seat 3 for the public or make other arrangements for the drivers to sleep.
Also, to note, it will be better to train the drivers on polite talking to the passengers.

Hi Team,

I have booked a ticket from kurnool to Tirupathi on 31/01/2017 and cancelled it on the same day which is booked on the name of Akhila K.
I received an e-mail from APSRTC on 01/02/2017 stating that the amount will be refunded with in 7-14 working days.It's been more than 1 month now but the amount is not refunded yet. I tried contacting your customer care but the response from them is they have refunded the amount and asked me check with the corresponding bank and when I contacted the bank customer care, they asked me to confirm with Apsrtc as they haven't received any Refund through Apsrtc.
Again I contacted Apsrtc customer care and they asked to lodge a compliant regarding this.
Also attaching the AC statement for the same for which the refund amount is not credited.
Could you please check and refund the amount at the earliest.

Dear sir, we reserved ticket (seat # 1, female, service number-6926., DOJ: 04-mar-2017 ) online today. Bus driver SS Vali-(contact number-[protected]) had rude behaviour today with the female senior passenger. She was unable to show the message in her mobile as she was not familiar with the mobile, she had the number written on paper. But the driver said they can't consider papers and asked her to step down.
Luckily she was able get the message in mobile, driver calmed down. Other wise he wouldn't have allowed her to travel.
This is very very rude behaviour of him with the passengers that too with the ladies. I am regular traveller with this bus. I observed him wth such rude behaviour twice earlier.
Request you whoever is authorised to take action against him, please do it immediately to avoid such embarrassing situations in future.
Thank you in advance.

We are started from tirupati at 6 am to kadapa ( tirupati-kurnool bus) on[protected], service number-TNA[protected]TPU7) driver number-21z0551. We crossed rajampeta at 9am. How much time will reach to kadapa. At starting we asked driver at what time we reach kadapa he will tell that 3 hours. We have an interview at 10 am what we will do. Please take action on this driver. That's why people hate apsrtc journey.

Pl note and instruct or control that the 333 bus( vijayawada to Pamaru center)survises not flying as per timings and also if one bus comes to ITI stage at vijayawada, besides there are two or Three in line or arrival. Which is inconvinience to passenger's and they in race to over take each other, due to that unsafe to inside passenger's for freqent jercks because ofapplying the brake and which is not there in other services. .you may also observe in in cash collection comparison in this buses .
HopeThe APSTC will take care in passengers safety &health
Regards,
P.KRISHNAIAH
[protected]

I had booked ticket from kurnool to tirupathi on feb 5th. Actually during booking bus model was Amaravathi scania. But I when it was arrived it was only volvo. U have charged scania charges and provided volvo bus. How can you provide volvo in place of scania. You change bus model in reservation system or else reduce the price. You are cheating customers by taking high fare. My bus service num 47144. You have charged scania fare and not even providede garuda plus service. Take action. Otherwise going to lodge complaint regarding this. Thank you

I am the passenger who suppose travel on 1-Jan-17 from Kurnool Town to Bellary in the service number 51233 pertaining to Yemmiganur Depot. The bus was not reached only on that date and i have not received any communication from APSRTC that the bus is got cancelled.

I had contacted apsrtc complaints box for the same. They have given us the number of the Depot Manager. His phone is always not reachable. Further, they have informed that the depot people have not updated the status of bus as cancelled in RTC.
I had mailed to online support, Regional manager and Zonal Manger.. But i have not seen any progress.. again i had got response that contact service centre from where i started whole the process.

Transaction reference number: [protected]
My ticket number is 59409156
Service number: 51233

Travelled on 29 jan in bus service number 48603 from ogl to hyd with ticket number 59641777. bus hygiene is very poor with lots of mosquitoes and bad smell. even the ac is not enough and was started very late.when asked, we didnt get satisfactory reply or action. everyone in the bus is feeling the same discomfort and are scolding the crew. kindly improve the facilities.

I had booked ticket no 59673216 via red bus for APSRTC servce from Badrachalam to Vijayawada for[protected] service no 9351 seat no 17-18. The bus was cancelled without information to us. I received a message from APSRTC to cancel the ticket on or before[protected]. When i tried cancelling, the there was error saying -ticket no invalid. When i contacted customer care they informed me that i have to cancel through red bus portal I loged a complaint in redbus portal dt[protected]complaint no 493666. So far they have not replied or refunded. Since i have been put to lot of inconvenience by your bus service cancellation, Redbus is not ready to repay the full refund. my email id is
savitri108.[protected]@gmail.com . please see that my refund is done immediately for Rs.450.00

Booked Kakinada to Visakhapatnam bus tickets starting at 6:30am on January 22, 2017. We Reserved 4 tickets in that bus. I made phone calls about 10 times to the bus driver anjaneyulu to inform that we will board at different point because of some personal problems. He did not respond to phone calls and bus left without us. I am a student because of driver's irresponsibility wasted about 900 rupees. If the driver's don't respond to phone calls APSRTC should not have given any driver's phone numbers 15 minutes earlier. Why to mislead us. Please provide justice.

Not even giving change for rs.20 and behaving arrogantly in front of others.
Money that i should give should be rs.13 and i have given rs.20. She stated yelling at me saying what for you get into bus without even having change and bla bla. Finally she took change from bag gave it to me. Though she is having change she started shouting unnecessarily as if we are travelling for free. Please take some action teaching how to behave with passengers.

Lady conductor,
Vijayawada to amaravati bus no.301,
Time 5.30 am,
Bus type-pallevelugu.
Date of journey.14/01/2017
Ap

Service number 91864(special)

I'm traveling to Vizag from Hyderabad.

Started at 8pm in 12th January 2017. The actual departure time for Vizag is 7am. But I was in Vijayawada by 7am. I never heard that it will take 11 hours from Hyderabad to Vijayawada.

I'm still traveling, I don't know when I will reach Vizag.

They charged 50℅ additional for all special buses but maintaining the service like this.

Worst service by Apsrtc.

I have to travel from Hyderabad to Vijayawada and I have to board the bus at Miyapur Alwyn X roads at 11PM. I came to stop on time. The bus came and had crossed that stop without me boarding into it. The driver did not called me, I've called him and it was switched off. So I had tracked the bus and boarded it at Kukatpally. It is difficult for me to chase the bus in that traffic at that time. The driver instead replied very negligently. Do take a severe action against him immediately.

Driver name-P.P.Rao
Driver no.[protected]
Service no.90774
Date of Journey - 12/1/2016