Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

Respected sir! My name is sandeep. I booked a ticket as on[protected], the money will be debited in my account without confirming ticket. i called so many times to the apsrtc customer care till now they did not refund my money. Name: P.Sandeep krishna, Mobile no[protected], Transaction id- C[protected], Date of transaction[protected]. i booked through HDFC payment gateway with andhra bank debit card. please refund my money back to my account. Please help me to get my money back. With regards, p.Sandeep Krishna, [protected].

Sir from srikalahasthi to sullurepeta buses are not coming in time I'm waiting since 7am now 9:30am no buses . please see this .and take a action .here in the notice board they r mentioned every half an hourly one bus but here no bus.

Tirumala - Tirupati driver vehicle number - AP03 Z 5278 timing 4;30 The driver of this particular vehicle is behaving rudly with me He must be punished. If not the name of apsrtc may get spoiled of this person

Right now I am travelling in an APSRTC non stop bus from chittoor to tirupathi.. But I very much doubt it if I would reach tirupathi safely..because the driver though seeming like an in-experienced one, driving irratiously in the middle of the road, missing 5 accidents already, that too in fraction of seconds. Sir.. Plz look into such matters immediately.. So that you can avoid having des disasterous mishap.. Plz take necessary action to curtail the speed limits. We rely on RTC for safe travel.. But some of your drivers are shattering our expectations BUS SERVICE NO : AP03Z5942 Please use caution while employing the drivers who are vital for your institution..I request you to make AP ROADS HAPPY

Merchant Reference Number : [protected] EBS Payment ID : 45523022 Payment Amount : 1741.00 INR Customer Name : g r amakrishna Customer Email : [protected]@rediffmail.com Status : Incomplete account debited. ticket not confirmed. refund not came g ramakrishna

I came to eluru bus station at 4 15 pm on 08/12/2015 and was waiting for narsapur bus . the bus was scheduled at 5 pm and came at 5 50 . and bus which came, could not accommodate even 1/4 th of the people who are waiting for it . .from passengers I came to know that some of the buses that were supposed to be operating in this route were taken off

2 times 1303rs + 1303rs got deducted from my account but the ticket booking failed. there is just a customer care but no other option to raise the complaints to higher levels. information provided by the RTC customer care is always not complete and wrong information. faced the same problem many times. DATE OF INCIDENT : 6th Dec 2015 CLIENT : APSRTC

In CHENNAI from last 15 days heavy rains are happening. Because of this heavy rains road are damaged worstly. As the road are not safe ASRTC stopped the services from CHENNAI to TIRUPATHU and TIRUPATHI to CHENNAI. Really this is appreciated by APSRTC, Because ASRTC savING government property as well as humans life. But the people are facing issue with APSRTC site.In ASRTC site still bus availability is there in both routes. If the buses availability is not there in both routes why in APSRTC site buses are available. Really this is not expected from APSRTC. People are thinking like buses are available and they are coming for chennai bus station. Finally they will come to know like there is no buses in both routes. In CHENNAI we are spending almost 6hrs to reach bus stand with lot's of difficulties. Once we reached the bus stand, If buses are not available again it will take 5 to 6hrs to return home in CHENNAI. If services are not running, Please don't display in the site. Thanks...

I sk yunus, E505912, AE(civil), Pakasam region, Ongole was removed from service vide proc no:E3/1(1)/2011-RM/Ongole dt15.2.2013.I have applied for settlement of PF, GRATUITY, SBT, SRBSand FPS on28.7.2015 Sofar GRATUITYandSBT are settled and rest are pending with APSRTC. REQUEST FOR EARLY SETTLEMENT

On 22nd Nov i went to gtr to attend a marriage. For my reurn journey frm gtr to vsp i wanted to catch d bus in d afternoon. On my enquiry i was told there is a bus at 2-45pm to sklm via vskpm. I reached d bus stop by 2pm and waited upto 3pm . There is no bus . When contacted at d enquiry counter i was told that d conductor signed by 2-45pm and d bus will be at d point . I came back to point n enquired d controller who told me that d bus has not come to d point so far. Waiting for another 15minutes i wanted to contact d stn mgr .i asked fr d no of stn mgr at d enquiry counter, but she denied to give me d no. I called d rtc call center hyd who replied that there is no bus frm gtr to sklm at 2-45pm as per schedule n gave me gtr depot mgr no. When contacted d depot mgr asked me to cotact d stn mgr. When i called d stn mgr he has also not responded properly. Ultimately i was compelled to catch a bus frm vijwada to vskpm n reached by 4am on 23rd. It is a horrible experience especially for a man of 61yrs. I request d authorities concerned to take appropriate action against d staff to avoid such hardship to passengers in future

I booked a ticket in markapuram of prakasam dt to bangalore on 17th nov. In super luxury and bus leaving at 5.30pm and reaching time 6.30 am bangalore. This super delux bus reached bangalore at 10 am in bangalore . And this bus took 15.30 hr to travel a distance of 545 km. It mainly because bad driver who drive at a speed of 25km to 3okm in type of road. Even tvs xl is over taken this bus. The driver is useless person who spoiled our duty time in bangalore. Please kindly mention correct reaching time in bangalore or change the drive who maintain the correct reaching time. It is bad service from apsrtc bus. Thank you nagendran (passenger)

Dear sir, I complaint against Visakhapatnam steel city depot Route no 38 K Bus no 6346 of APSRTC bus. I travels from Gudwara Jn to Old Gajuwaka Jn Daily and return back to day ir on[protected] while returning back I took a ticket to Gudwara jn conductor given manually ticket Rs 20/- instead of Rs 19/-. actually fare is Rs 19/- I asked to conducter, he told i dont have ticket of Rs 19/- So I request you to look into the matter and provide to Rs 19/- tickets. Gurudwara passengers are loosing Rs 1/- unavailed journey. Thankingyou sir, S Kumar [protected]

I have booked my Ticket from Tirupati To Hosur with my Family members.
When i book the ticket itself i have informed in the reservation counter to give seat for my family 4 memebers together. But reservation person done the mistake he given seat no 4, 5, 6, 13.

I Have requested to give 7, 8, 9, 10 for me easy to sit on 2 Separate sheets to travel my family.

Due to this Before the Bus Departure i have requested to conductor to allocate this atleast one seat for me to sit instead of 13 seat no 7 conductor refused He sold the ticket with excess amount to one Unreserved passenger. He is not ready to listen me. After this i have gone to the reservation counter they have said this conductors Rights. This is very sad in my life one of the worst experience.
Seat No 13 Another family book with their children less than 5 years . The problem is Due to conductor irresponsibilty me and other family 2.5 persons Total 3.5 persons travel in 3 seat . Conductor behave very rough he is informing
me where ever you can complaint i can not change your seat.

I was Dissatisfied with your staff worst Behaviour kindly take necessary action. Please inform me regarding this case otherwise i will go to Consumer Court for Legal action i was lost my comfort in the entire journey.

My Ticktet no.47161137/os 95688 Bus Service No 9133 Tirupati to Hosur.

My contact mobile number [protected]

My Email id:[protected]@yahoo.com

Please respond my complaint. Thank you.

I have booked ticket from Tirupathi to kadiri on 19-Oct-2015. apsrtc cancelled the service which i booked, how to get refund from the apsrtc. my ticket details are Merchant Reference Number : [protected] EBS Payment ID : 43612257 Ticket No : 46388988 Uid Number : 4459 Service Code/Name : 6798 / NLR - HDP From : TIRUPATHI To : KADIRI Date of Journey : 19-Oct-2015 No. of Seats : 1 ( Adults: 1 Children: 0 ) OB Ref. No : [protected] Basic Fare : 162.0 Reservation Fee(+) : 10.0 Service Fee : 5.0 Levy Price: 1.0 Total;178 please provide me information

On 23rd sept 2015 i have booked ticket for banglore to markapuram on apsrtc (Ticket.no:[protected]. Due to bus non availability on 23rd sept 2015, apsrtc announced please cancel that ticket we will refund you amount back with in 14 days. But now i am calling to apsrtc customer care means they are saying your amount is refunded on 29th sept 2015, when i checked my bank account the amount is not refunded and i sent bank copy to apsrtc mail id. Even apsrtc sent one mail regarding cancellation of ticket please see in images.

Sir I booked the ticket from apsrtc online on 28/09/15 from Vijayawada to Pulivendula. The amount of ticket is deducted from my account but i didn't get the ticket. I cross checked the booking service, it has sent mail that amt deducted from my account with Merchant Reference Number : [protected] and EBS Payment ID : 42810625. So please verify it and refund the amount as soon as possible.
Service No. : 6144
Place : Vijayawada to Pulivendula
Date of Journey : 10/10/2015
MY MOBILE NUMBER IS : [protected]

Below mentioned mail recived
[protected]@ebs.in via amazonses.com

Sep 28

to me
Dear Jagannadha Reddy,

Your payment for the Order with Reference number [protected] on the Merchant Website : apsrtconline.in has been successfully processed.


The charge will appear on your card/bank statement as:APSRTCONLINE.IN

For your convenience, we have provided the Order Information below.

Order Information

Merchant Website : apsrtconline.in
Date :[protected]:25:48
Merchant Reference Number : [protected]
EBS Payment ID : 42810625
Payment Mode : Master Card Debit Card
Amount : 1468.00
Customer Name : Jagannadha Reddy
Customer Email : [protected]@gmail.com
Status : SUCCESS


For any queries, Please contact the merchant apsrtconline.in.

Regards,
EBS PG Team

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Today I boarded the APSRTC volvo bus from Waverock, Nanakramguda at 7:00 PM IST. I gave 100 rs note and asked to give IIT (for which the cost is 20 rs). The conductor asked me to get down at next stop as the change is not available though he was getting change from the other passengers and I was asked again and again to get down from the bus and told me from next time not to sit in the bus with out change.The Bus number is TS-09Z7625. This should be treated seriously as the bus conductors are misbehaving day by day.As a female passenger the conductor asked me to get down.

I booked 1 ticket from Hyderabad to Srisailam on[protected], I got a message that "APSRTC regret to inform you that transaction in OPRS is failed at payment gateway. Ref. No.: [protected] Amount: 251.00 Bank Ref. Nol.: 42171291 Status: Authorized The amount shall be refunded to your account or card in 1-14 working days." But till today (i.e.[protected] i haven't received my refund money to my bank a/c.

Dear Sir /madam, I had reserved bus tickets online for my religious tour from Mahabubnagar to srisailam vide service no 1387 and ticket no 45471927 seat no 17, 18. After getting in to the bus, bus moved 2 kms, conductor used slang words and pushed us out saying that"we don't have reservations for our bus and don't make me fool". He totally misbehaved. The conductor himself does not know about the services. why the hell passenger should suffer.I need an explanation for the same.I want you to arrange for the solution right now. thanks and best regards mallikarjun, cell no, [protected]

I am a frequent traveller in APSRTC. The only reason, I choose this is for safety. Maintenance is always a concern here. We see the stickers in buses "New Head rest covers, room freshers and wet napkins", but none of them are available. This time when I travelled, there is some bad smell in the bus, though we asked driver for it. None of them cared. They haven't even provided paper napkins. An elder person in the bus asked for water bottle. They simply said, we will provide after all the people were filled. They don't even care the urgency for water. Driver is challenging, we could even take his photo if we want. Please try to resolve this issue. It will not take much planning, just simple and strict instructions to the drivers will work. I am requesting you to do this ASAP, before every one shifts to private travels.