Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

On 23rd sept 2015 i have booked ticket for banglore to markapuram on apsrtc (Ticket.no:[protected]. Due to bus non availability on 23rd sept 2015, apsrtc announced please cancel that ticket we will refund you amount back with in 14 days. But now i am calling to apsrtc customer care means they are saying your amount is refunded on 29th sept 2015, when i checked my bank account the amount is not refunded and i sent bank copy to apsrtc mail id. Even apsrtc sent one mail regarding cancellation of ticket please see in images.

Sir I booked the ticket from apsrtc online on 28/09/15 from Vijayawada to Pulivendula. The amount of ticket is deducted from my account but i didn't get the ticket. I cross checked the booking service, it has sent mail that amt deducted from my account with Merchant Reference Number : [protected] and EBS Payment ID : 42810625. So please verify it and refund the amount as soon as possible.
Service No. : 6144
Place : Vijayawada to Pulivendula
Date of Journey : 10/10/2015
MY MOBILE NUMBER IS : [protected]

Below mentioned mail recived
[protected]@ebs.in via amazonses.com

Sep 28

to me
Dear Jagannadha Reddy,

Your payment for the Order with Reference number [protected] on the Merchant Website : apsrtconline.in has been successfully processed.


The charge will appear on your card/bank statement as:APSRTCONLINE.IN

For your convenience, we have provided the Order Information below.

Order Information

Merchant Website : apsrtconline.in
Date :[protected]:25:48
Merchant Reference Number : [protected]
EBS Payment ID : 42810625
Payment Mode : Master Card Debit Card
Amount : 1468.00
Customer Name : Jagannadha Reddy
Customer Email : [protected]@gmail.com
Status : SUCCESS


For any queries, Please contact the merchant apsrtconline.in.

Regards,
EBS PG Team

PLEASE DO NOT REPLY TO THIS MAIL. THIS IS A AUTO GENERATED MAIL AND REPLIES TO THIS EMAIL ID ARE NOT ATTENDED.

Today I boarded the APSRTC volvo bus from Waverock, Nanakramguda at 7:00 PM IST. I gave 100 rs note and asked to give IIT (for which the cost is 20 rs). The conductor asked me to get down at next stop as the change is not available though he was getting change from the other passengers and I was asked again and again to get down from the bus and told me from next time not to sit in the bus with out change.The Bus number is TS-09Z7625. This should be treated seriously as the bus conductors are misbehaving day by day.As a female passenger the conductor asked me to get down.

I booked 1 ticket from Hyderabad to Srisailam on[protected], I got a message that "APSRTC regret to inform you that transaction in OPRS is failed at payment gateway. Ref. No.: [protected] Amount: 251.00 Bank Ref. Nol.: 42171291 Status: Authorized The amount shall be refunded to your account or card in 1-14 working days." But till today (i.e.[protected] i haven't received my refund money to my bank a/c.

Dear Sir /madam, I had reserved bus tickets online for my religious tour from Mahabubnagar to srisailam vide service no 1387 and ticket no 45471927 seat no 17, 18. After getting in to the bus, bus moved 2 kms, conductor used slang words and pushed us out saying that"we don't have reservations for our bus and don't make me fool". He totally misbehaved. The conductor himself does not know about the services. why the hell passenger should suffer.I need an explanation for the same.I want you to arrange for the solution right now. thanks and best regards mallikarjun, cell no, [protected]

I am a frequent traveller in APSRTC. The only reason, I choose this is for safety. Maintenance is always a concern here. We see the stickers in buses "New Head rest covers, room freshers and wet napkins", but none of them are available. This time when I travelled, there is some bad smell in the bus, though we asked driver for it. None of them cared. They haven't even provided paper napkins. An elder person in the bus asked for water bottle. They simply said, we will provide after all the people were filled. They don't even care the urgency for water. Driver is challenging, we could even take his photo if we want. Please try to resolve this issue. It will not take much planning, just simple and strict instructions to the drivers will work. I am requesting you to do this ASAP, before every one shifts to private travels.

I just boarded on bus I found window beside me was So dirty the gaps are filled with may be food waste I asked the driver to clean the window but he says that at this time there are no persons available to clean it, and suggested me to tell this issue to some one in white and white he pointed, I went to him but he simply again advised me to tell to driver upon going through this my bus starts moving and I have no choice but to sat beside it .

Dear sir, I have booked ticket through apsrtc website by login to my account from bangalore to kadapa on 02.09.2015 Ticket number : 44812765 Service number : 9255 Seat number : 5 & 6 Due to bandh on 02.09.2015 we have called to apsrtc concerned person bearing mobile number : [protected] before staring from my place The person had informed that service had been calcalled So we had postponed my shedule And after some time i got a call from apsrtc driver/conductor and informed that bus was starting from orgin point now to go kadapa Please help me in this to refunsd the amount to my account immediately Regrads Vamc [protected]

Hi Sir/Madm, WI booked 4 tickets in waiting list, I got a message that your ticket is not confirmed and you will get a refund, we called online help-desk, but they told no need to cancel you will get the refund automatically, its been over one month no refund is still processed, below are the ticket details. TKT NO 43328122 Seat(s) WL3, WL4, WL5, WL6 NOT confirmed. Please can you process the refund, we tried reaching customer care they are saying we have raised the complaint, but no response

Sir, This is to bring to your notice that the RTC buses are never, literally hardly ever stooped at appropriate stops. The driver stops at bus stop before or after or hardly slows down not even bothering if the passengers have boarded or not. Then what is the point of having a public transport system, is it for the convenience of the public or for the convenience of the drivers.

Dear sir, my name is vikas kumar i staying madhurawada in visakhapatnam 25g bus not regularly services at 7.00am and 6.30pm.i and other peoples safaring because of waiting bus stop but not coming 25g bus so all peoples late office and colleges. so kindly request please regularly services is 25g bus at that time.

Service name: BNG -udgr- PMRU Service No.: 5213 Bus Type: SUPER LUXURY Depot Name: UDAYAGIRI Departure Time: 20:45 Arrival Time: 06:00 We have reached to boarding point at 20:25 at that they have informed to passenger saying that bus service has cancelled, so money will refund to your account go and find some other bus it is really ridiculous thing How can we go this late night? Please take right action to whose is the responsible person for this issue, it is really proved APSRTC is unable manage.

Dear sir,
this is NARESH GOUD am book the 2tickets at 20/7/2015 that will be waiting list not confirmed so I cancel the two tickets but not refound my amount, please refound my money

TKT NO: 43427229 SEAT(s): WL1, WL2 NOT CONFIRMED. . e-TICKET USERS PLZ CANCEL YOUR TICKET AT apsrtconline.in BEFORE: 02-Aug-2015 20:30. (ONLY THE UNCONFIRMED SEATS WILL GET REFUNDED).. Ph:[protected]


Ur ticket 43427229 from NLR to GNT (Service No - 3728) is cancelled for 20-Jul-15 12:15 AM, NLR-00:15 REFUND: 542.Thank U. Reach us [protected]

Hi Team, Unfortunately i did not cancelled below ticket, If i book a ticket in IRCTC and ticket is not confirmed amount will automatically refund to the customer. I have assumed in the same way. Kindly check and refund the amount using any alternative way. Please do the need full. Thanks Raghu [protected]

From: Dt.27.7.2015 Dr. C.V.Kannaji Rao D.No.22-64-2 upstairs Gangabatthula vari street Town Hall Road Kurupam Market area Mobile No.[protected] Visakhapatnam 530 001. e-mail id: [protected]@gmail.com To The Managing Director Andhra Pradesh State Road Transport Corporation HYDERABAD Respected Sir Sub: Excess fare collected—online booking--action requested--reg. *** With reference to the above, I bring the following to your kind notice for your perusal and immediate action. I and my family members, 5 adults + 2 children, travelled from Visakhapatnam to Rajahmundry on 23.7.2015 at 23.15 hrs by 97397/RJY –Super luxury Mahapushkaram Spl. In this context I have booked tickets on the same day through online vide tickets No.43595990 and 43595648 and paid through my bank debit card. The particulars of the payment/tickets are herewith furnishing. 1) Ticket No. 43595990 Uid No.4918 No. of seats: 1 adult Basic fare Rs.336 + other fees Rs.39/- = Total= 375/- 2) Ticket No. 43595648 Uid No.3043 No. of seats: 6 ( adults: 4 + children: 2) Basic fare Rs.1600 + other fees Rs219/- = Total= 1819/- But while I was in the bus 2 seats were found vacant and these seats were booked by a passenger. The concerned conductor in the bus charged for these 2 seats @ Rs.245/- per seat. When questioned him how he is collecting only 245/- per seat while I have paid @ 336/- + other charges, he said the charge is only 245/- per seat not @ 336/- . In this context I was charged with an excess amount of more than 600/-. Here I understood that though the charges for pushkar special buses initially (Before starting of pushkarams) fixed as Rs.365/- for super luxury which is further reduced to actual fare, the software/program you have used for online booking might not have been corrected. So the excess amount was charged for online booking. Hence I request you please enquire about this and refund the excess amount to me. Expecting an early action and reply, Thanking you, Y ours sincerely, (C.V.KANNAJI RAO)

Dear APSRTC, I am Santhosh, booked 2 ticket from Madanapalli to Rajahmundri Ticket number: 43255209, Uid number:7054, service code and name: 969445/MPL-RJMY, OB reference number:[protected], Ticket number: 43255026, Uid number:7776, service code and name: 96945 / MPL RJMY, OB reference number:[protected] Actual fare is Rs.713, but for my ticket it is deducted Rs.1619/- why the deference of deductions?? Need the clarifications and refund on this at earliest or else we will file consumer complaint on this issue. Attached the tickets for your reference. Thanks, Santhosh B Mobile: +[protected] Bangalore

To, Respected Sir, Sub: Request to introduce a city Bus Service. A Bus from Agriculture colony to Koti/Secundrabad at 8:00 A.M. and oblige and this will help more students school and college going. This request is being done since a DECADE. Kindly oblige as students are suffering a lot. Many students fell down from running buses many times. So I request you to do the needful as early as possible. Thanking You, Yours Faithfully, Laxmi Narayan Tiwari, Colony Resident. Date:[protected].

Sir, I booked tickets from bobbilli to rajamundry today 12'0colck but no booked due techincal problems in your server pls check my status and refund money to me
Names :
Palatheerdam Gowri Shankar
Jaya Gowri
Mallikarjuna rao
Amount is deducted from my account is 981 rs

Sir I booked the ticket from apsrtc online on 19/07/15 from Ravulapalem to Hyderabad KPHB COLONY . The amount of ticket is deducted from my acc. but i didn't get the ticket. I cross checked the booking service, it has sent mail that amt deducted from my account with ref no:[protected] and ebs payment id: 39790085 . So please verify it and refund the amount as soon as possible or please send ticket if already done success transaction
Service No. : 2546
Place : ravulapalem to Hyderabad KPHB colony
Date of Journey : 16/08/15
MY MOBILE NUMBER IS : [protected]

Bus no 97832 Tkl to Rjy Trid 43084835 UID 8793 Rs 2501, Bus no 97832 Tkl to Rjy Tr id 43085251 UID 8543 Rs 1743 both jr date 18 july. Bus no 98033 Rjy to Vsp Tr id 43090488 UID 3118 Rs 1448, Bus no 98033 Rjy to Vsp Tr id 43090469 UID 6824 Rs 1008 both jr date 19 july. All the transactions done from my ac [protected]. Please verify and do my favour. Regards RMSN RAO